IT Service Management Reports

WHITE PAPER: Learn how codifying and automating unique processes with custom applications can save organizations time and money.

Posted: 19 May 2014 | Published: 19 May 2014

WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility.

Posted: 19 May 2014 | Published: 19 May 2014

WHITE PAPER: Explore how to consolidate legacy, redundant IT services to accelerate growth, cut costs and complexities, and more.

Posted: 19 May 2014 | Published: 31 Jul 2013

WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.

Posted: 19 May 2014 | Published: 30 Apr 2013

WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.

Posted: 19 May 2014 | Published: 07 May 2013

WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.

Posted: 12 May 2014 | Published: 13 May 2013

EGUIDE: This expert e-guide details some IT developments that have resulted from the new social, mobile, analytics, and cloud technologies on the market.

Posted: 06 May 2014 | Published: 06 May 2014

WHITE PAPER: This report reviews the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.

Posted: 30 Apr 2014 | Published: 30 Apr 2014

EGUIDE: Explore this e-guide to learn how the ITSM landscape is changing and how one vice president was able to gain efficiencies and focus IT services on processes that deliver business value by applying lean principles.

Posted: 29 Apr 2014 | Published: 29 Apr 2014

WHITE PAPER: This informative guide explores 7 key tips for MSP success and how you can provide top-tier services.

Posted: 25 Apr 2014 | Published: 25 Apr 2014

EGUIDE: This expert e-guide will show you how Software-as-a-Service and IT service management can help you with systems management on a budget.

Posted: 17 Apr 2014 | Published: 17 Apr 2014

EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.

Posted: 14 Apr 2014 | Published: 14 Apr 2014

EGUIDE: This expert e-guide will show you how IT service management can benefit CIOs and CTOs.

Posted: 11 Apr 2014 | Published: 11 Apr 2014

WHITE PAPER: In this informative resource, take a look at how the business computing landscape is changing as a result of cloud adoption, and learn how IT leaders can harness the power of the cloud to reclaim their relevance and reach success.

Posted: 03 Apr 2014 | Published: 31 Jan 2014

EGUIDE: This expert e-guide will help you put an effective IT service management implementation plan into effect.

Posted: 03 Apr 2014 | Published: 03 Apr 2014

WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.

Posted: 02 Apr 2014 | Published: 10 Apr 2013

WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints

Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CASE STUDY: This case study takes a look at how remote monitoring and management tools can help enhance your service delivery speeds and ensure system reliability.

Posted: 05 Mar 2014 | Published: 05 Mar 2014

WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.

Posted: 27 Feb 2014 | Published: 17 Apr 2013

CASE STUDY: Learn how one company dealt with a fast-growing and disparate data storage system by turning to Hitachi Data Systems.

Posted: 26 Feb 2014 | Published: 13 Nov 2013

VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.

Posted: 24 Feb 2014 | Premiered: 24 Feb 2014

CASE STUDY: This case study covers how a leading Canadian food industry organization sped up product recall procedures with a cost-effective cloud-based service.

Posted: 24 Feb 2014 | Published: 22 Feb 2012

WHITE PAPER: This whitepaper covers how a hybrid IT delivery environment can help you keep up with new technologies and demands.

Posted: 24 Feb 2014 | Published: 13 Feb 2013

WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.

Posted: 24 Feb 2014 | Published: 24 Feb 2014

WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.

Posted: 19 Feb 2014 | Published: 19 Feb 2014