Modern Data Analytics and the Customer: Leveraging Data to Drive Customer Experience Innovations
sponsored by Avtex
WHITE PAPER:
In the digital economy, data is invaluable to organizations. Data is used to develop new product or service offerings, make investments, plan go-to-market strategies, and more. Read this white paper to learn how to leverage customer experience KPIs to understand the needs of their customers.
Posted: 16 Oct 2018 | Published: 31 Dec 2017
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Understanding the Millennials
sponsored by SDL
WHITE PAPER:
In this resource, explore the results of a 2014 survey on how Millennials operate as consumers, so you can use that information to optimize your marketing strategy and business processes. Find out how Millennials share personal data, how they relate to mobile devices, how they'd like to connect with companies, and more.
Posted: 07 Apr 2014 | Published: 07 Apr 2014
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Social Media Education: The New Edge for Success
sponsored by Hootsuite
WHITE PAPER:
Did you know that according to a report by the McKinsey Global Institute, business can unlock up to $1.3 trillion in business value by leveraging social technologies? However, if your company isn't armed with the right knowledge, tools, and skill set, those financial (and other CRM) benefits will be out of reach.
Posted: 15 Apr 2014 | Published: 15 Apr 2014
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Forrester Consulting Report - Empowered Customers Drive Collaborative Business Evolution
sponsored by IBM
WHITE PAPER:
In this comprehensive Forrester report, explore how successful businesses are adapting to the new demands of customers by transforming processes and technology in order to improve customer experience and leverage collaboration for more effective communication over a number of touchpoints.
Posted: 15 Jul 2013 | Published: 31 May 2012
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How to Choose the Best CMS for Customer Experience Management
sponsored by Sitecore
WHITE PAPER:
The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more.
Posted: 10 Jun 2014 | Published: 10 Jun 2014
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Three Tips for Measuring Voice in the Sea of Big Data
sponsored by Calabrio, Inc.
WHITE PAPER:
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
Posted: 03 Apr 2014 | Published: 03 Apr 2014
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Delivering omni-channel shopping
sponsored by Hewlett-Packard Enterprise
WHITE PAPER:
This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations.
Posted: 06 Feb 2014 | Published: 06 Feb 2014
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BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014
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Transform Business: Explore Strategic Business Transformation Requirements
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Find out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.
Posted: 03 Jul 2014 | Published: 31 Oct 2013
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A smarter approach to CRM: An IBM perspective
sponsored by IBM
WHITE PAPER:
With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms.
Posted: 05 Jul 2012 | Published: 15 Feb 2012
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