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A Computer Weekly buyer's guide to customer and employee experience management sponsored by TechTarget ComputerWeekly.com EBOOK: Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels. Posted: 19 Aug 2022 \| Published: 19 Aug 2022 TOPICS: CRM \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Human Resources Management

Digital Experience platforms intensify customer engagement programmes sponsored by TechTarget ComputerWeekly.com EBOOK: Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy. Posted: 08 Aug 2022 \| Published: 08 Aug 2022 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Profiles \| Data Analytics \| Data Collection

Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now. Posted: 08 Feb 2021 \| Published: 12 May 2020 TOPICS: Application Development \| CIOs \| Cloud Computing \| Cloud Storage \| Customer Data Management \| Data Management \| Governments \| Health Care Industry \| Health Care Software \| Software Testing

March ezine: Making tracks to SD-WAN growth sponsored by MicroScope EZINE: SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation Posted: 08 Feb 2021 \| Published: 21 Feb 2019 TOPICS: Customer Data Management \| Networking \| Telecommunications Software

Focus: Analytics & data-driven insights sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, learn about the state of adoption of data analytics in Australia, how Commonwealth Bank is making analytics tools more accessible to small companies and how SAS is prepping its marketers for the data flood. Posted: 08 Feb 2021 \| Published: 02 Jun 2017 TOPICS: Business Intelligence \| Customer Data Management \| Data Analytics \| Data Management \| Data Mining \| Data Modeling \| Enterprise Applications Software \| Financial Applications Software \| Human Resources Software \| Predictive Analytics \| Regulatory Compliance

MicroScope: Steering IT in the right direction sponsored by MicroScope EZINE: An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel. Posted: 08 Feb 2021 \| Published: 26 Jan 2018 TOPICS: Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Support Software

Quality Data - Fuel for Your CRM Engine sponsored by Hoover's, Inc. A D&B Company WHITE PAPER: A CRM system is only as good as the data within. Learn how a business information resource will help improve data relevancy, accuracy and timelines, which are directly correlated to client acquisition and retention. Posted: 02 Jan 2007 \| Published: 13 Feb 2006 TOPICS: CRM \| Customer Data Management \| Customer Service \| Data Mining \| Data Profiling \| Data Quality \| Information Service Providers \| Marketing \| Marketing Information Systems \| Sales \| Sales Information Systems

Business Value Analysis Study: Citizens Business Bank sponsored by Symantec Corporation WHITE PAPER: As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found. Posted: 09 Mar 2009 \| Published: 09 Mar 2009 TOPICS: Compliance (Systems Operations) \| Customer Data Management \| Disaster Recovery \| Email Filtering \| Information Security \| Network Monitoring \| Online Banking Services \| Security Management \| Security Threats

Data Center Transformation sponsored by Hewlett Packard Enterprise WHITE PAPER: This paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth. Posted: 14 Feb 2008 \| Published: 01 Sep 2007 TOPICS: Business Processes \| Customer Data Management \| Data Centers \| Disaster Recovery \| Globalization \| IT Infrastructure \| Risk Management \| Server Virtualization

Self-Service That Really Serves sponsored by Oracle Corporation WHITE PAPER: To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: CRM \| Customer Data Management \| Customer Retention \| Customer Support Software \| eBook Software \| eBusiness Software \| eCommerce \| Sales \| Sales Force Automation

Customer Management Data Reports