Business Messaging Roadmap
sponsored by Twilio
EBOOK:
Access this e-book to learn 9 characteristics to look for in a cloud-based messaging provider.
Posted: 30 Jul 2020 | Published: 30 Jul 2020
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Digital Identity Security Assurance: How to Keep Your Customer Data Secure
sponsored by Akamai Technologies
WHITE PAPER:
Customer identities are among the most critical and valuable assets of any organization. Failing to provide adequate security can result in financial, reputational, and even legal consequences. This paper highlights industry best practices for building customer trust through comprehensive security programs. Read on to learn more.
Posted: 23 Dec 2019 | Published: 30 Nov 2019
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CDP: Beyond Marketing
sponsored by Informatica
WHITE PAPER:
Data is taking over, and customer experience strategy is no exception. Today’s customers expect timely, personalized messages, and one of the most effective ways to do that is by harnessing and analyzing customer data with a CDP. Explore some of the top use cases for CDPs and tips for getting started in this white paper.
Posted: 19 Aug 2020 | Published: 19 Aug 2020
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Drive customer loyalty with connected digital workflows
sponsored by ServiceNow
WHITE PAPER:
How confident are you that your service can deliver during uncertain times to keep your business going? In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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How to Anticipate Customer Needs and Improve Customer Service
sponsored by Quiq
WHITE PAPER:
Customer loyalty is a coveted concept, but hard to earn and even harder to keep. Despite the challenges associated with building customer loyalty, customers aren’t unreasonable; in fact, your consumers have a very definite set of expectations. Read on to learn how to anticipate customer needs and meet them as they happen.
Posted: 11 Aug 2020 | Published: 11 Aug 2020
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Digital Customer Experience Through E-IoT, and the Need for Increased Security
sponsored by Capgemini
RESOURCE:
This blog post highlights recent research from a Gartner survey that identified 5 emerging technologies that will have the biggest impact on improving the customer experience (CX). Read on here to find out more and to take advantage of these technologies.
Posted: 11 Sep 2020 | Published: 06 Apr 2020
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Maximize Revenue Opportunity with Contact-Level Intent Data
sponsored by TechTarget
WEBCAST:
Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
Posted: 01 Jun 2020 | Premiered: Jun 1, 2020
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A CDO's Guide to Customer Intelligence
sponsored by Informatica
WHITE PAPER:
Read this white paper for several business-driven use cases for backing customer intelligence with a CDO, and how to base it all off master data management.
Posted: 14 May 2019 | Published: 31 Dec 2018
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Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE:
Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017
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Creative Strategies Yield Greater Customer Insight
sponsored by SearchCRM
EBOOK:
To improve customer experience, companies need to tune into the different platforms consumers use, unify data silos, integrate information systems and plan thoughtful strategies for engaging customers. Discover how to plug the holes in your business' customer experience strategy.
Posted: 24 Jun 2016 | Published: 24 Jun 2016
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