Customer Management Data

WHITE PAPER: Read this guide to learn in more detail how the DMP’s real-time activation capabilities mean that it is increasingly being seen as critical to customer experience.

Posted: 09 Oct 2019 | Published: 09 Oct 2019

WHITE PAPER: In this white paper, learn how to leverage customer information with 10 best practices from industry experts. Download now to learn more about how the following best practices can help you not only better understand your current customers, but target larger audiences with increased accuracy.

Posted: 22 Jan 2019 | Published: 31 Oct 2018

WHITE PAPER: How can your organization break through Europe's unique set of CX challenges? Inside, discover the ways brands can overcome the que set of challenges Europe provides to enjoy significant CX success in the region, and learn why Europeans are so distrusting of brands using their data.

Posted: 30 Sep 2019 | Published: 30 Sep 2019

WHITE PAPER: Organizations with a wealth of customer data distributed across a variety of systems need a way to unify this data. Read this white paper to find out about a new MDM reference architecture, based on Tamr, that applies machine learning algorithms to remedy these problems—and more.

Posted: 10 Oct 2019 | Published: 10 Oct 2019

ANALYST REPORT: Only 16% of companies think they are very effective at delivering real-time customer interactions across touch points and devices. Download this Harvard Business Review report for survey results and findings on real-time customer analytics.

Posted: 14 Aug 2018 | Published: 31 Mar 2018

EBOOK: Read this e-book for best practices and tips from your peers designed to help B2B sales, marketing and customer reference management professionals create a thriving customer reference program.

Posted: 28 Oct 2019 | Published: 28 Oct 2019

EGUIDE: This e-guide offers expert advice for creating a successful omnichannel customer experience by utilizing a unified user interface (UI), service clouds, self-service tools, and more. You'll also learn how to implement a unified contact record for customer interactions so that you can create a consistent, satisfying experience for your customers.

Posted: 02 Mar 2016 | Published: 26 Feb 2016

EGUIDE: This expert e-guide explores an integrated approach to master data management (MDM) that incorporates an enterprise data governance program. Inside, you'll find out how to optimize your data quality strategy and learn how to garner business support for your MDM initiative.

Posted: 26 Sep 2016 | Published: 21 Sep 2016

EZINE: In this week's Computer Weekly, we talk to Hailo about its software development approach, which sees the taxi app use microservices and DevOps techniques. We hear from users of OpenStack, the open source cloud software, about how they are building digital businesses. And our buyer's guide looks at customer experience management. Read the issue now.

Posted: 22 May 2015 | Published: 22 May 2015

EGUIDE: In this expert e-guide, customer experience pro Scott Sachs, President of SJS Solutions LLC, examines the maturation of online video chat as an effective tool in contact centers. Discover tips for architecting personalized customer journeys, and learn how to address some of the challenges of video-based customer service.

Posted: 16 Dec 2016 | Published: 14 Dec 2016