Building a Threat Intelligence Program
sponsored by ThreatConnect
RESEARCH CONTENT:
Cybersecurity decision makers overwhelmingly agree that their organizations should be investing more in their threat intelligence programs. In this report, uncover research findings from 351 cybersecurity decision makers in the U.S. on best practices and impact of building a threat intelligence program.
Posted: 08 Oct 2018 | Published: 08 Oct 2018
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The Multichannel Customer Care Report
sponsored by Zendesk
RESEARCH CONTENT:
Today's customer wants the personalized experience of human communication but expects the speed and ease of automated services – thereby creating a paradoxical conundrum for businesses. Uncover the key findings of this 2017 customer care report to learn about multichannel strategies for meeting rising expectations.
Posted: 19 Apr 2017 | Published: 19 Apr 2017
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Airbnb's Custom 360-View of the Customer
sponsored by Zendesk
CASE STUDY:
Uncover how Airbnb's Global Customer Experience team aims to ensure a positive customer experience that begins on Airbnb's platform and extends the duration of a stay.
Posted: 14 Mar 2018 | Published: 14 Mar 2018
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12 Best Practices for Modern Data Consumption
sponsored by StreamSets
WHITE PAPER:
In this white paper, discover 12 tips to help you manage the performance of data movement as a system and maximize value from your enterprise data.
Posted: 18 Apr 2018 | Published: 31 Dec 2017
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Customer Feedback and Artificial Intelligence
sponsored by Luminoso
WHITE PAPER:
In this resource to uncover how AI and NPL are improving customer interactions with trends like chatbots. Uncover 5 steps to implement AI – based analytics, misconceptions about the technologies and more.
Posted: 04 May 2018 | Published: 04 May 2018
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Automating Customer Feedback Analysis
sponsored by Luminoso
CASE STUDY:
A financial services company used to review customer feedback manually, which was a slow and labor-intensive process. Review this case study to see how they used an analytics and automation tool to eliminate 100 hour of analytical labor and much more.
Posted: 09 Aug 2018 | Published: 09 Aug 2018
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2017 CRM Customer Service Tech Predictions
sponsored by Zendesk
WHITE PAPER:
Analytics. Machine Learning. AI. Assess Gartner's predictions for customer service and support tools in 2017 – which ones are actually working?
Posted: 23 Apr 2017 | Published: 07 Nov 2016
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2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER:
Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017
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How Communications Platforms Drive Customer Engagement
sponsored by 8x8, Inc.
ANALYST REPORT:
With today's world of digitally empowered customers, find out why organizations struggle to meet customer expectations, and how modern communications are vital to winning the customer experience.
Posted: 26 Mar 2018 | Published: 26 Mar 2018
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Personalize the Member Experience to Deepen Member Engagement
sponsored by Infogix
WHITE PAPER:
Personalization is the key to success in today's consumer-motivated setting. But in the health care industry, personalization is expected at a challengingly high level. Learn about how to build member engagement through personalization and data analytics, using the health care industry as an example.
Posted: 11 May 2017 | Published: 11 May 2017
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