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Customer Engagement - Transformation Services
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to explore best practices for addressing 45 key contact center performance areas that, if enhanced, can help you increase revenue, increase customer satisfaction, optimize operating efficiency while lowering costs, and reduce errors and noncompliance rates.
Posted: 27 Dec 2012 | Published: 30 Nov 2012

Hewlett-Packard Company

Managing and Optimizing the Call Center
sponsored by SearchCRM
EGUIDE: In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
Posted: 24 Sep 2013 | Published: 24 Sep 2013

SearchCRM

6 Ways Your Workforce Management Can Improve Your Contact Center
sponsored by Genesys
WHITE PAPER: Download this whitepaper to learn six key capabilities that can empower your agents by providing insight into their work schedules while streamlining interactions between managers and supervisors.
Posted: 17 Sep 2014 | Published: 31 Oct 2008

Genesys

Is it time to reevaluate your workforce management tools?
sponsored by SearchBusinessAnalytics
EGUIDE: Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.
Posted: 20 Feb 2013 | Published: 20 Feb 2013

SearchBusinessAnalytics

A More Social Contact Center
sponsored by LogMeIn, Inc.
EGUIDE: This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy.
Posted: 25 Mar 2014 | Published: 25 Mar 2014

LogMeIn, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences
sponsored by Aspect
EGUIDE: In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect

Pros and cons of WFM in the call center
sponsored by Infor WFM Workbrain
EGUIDE: The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
Posted: 09 Jan 2012 | Published: 05 Jan 2012

Infor WFM Workbrain

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Workforce Management Applications: FAQ and Best Practices
sponsored by Genesys
EGUIDE: Workforce management (WFM) applications are among the most important productivity tools in contact centers. In this e-guide, learn how to incorporate WFM software into your broader HR landscape, and how to achieve maximum productivity with WFM.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Genesys
 
 
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