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Workforce Scheduling SoftwareWhite Papers (View All Report Types)
 
Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Software-defined Storage, an SSG-NOW Outlook Report
sponsored by DataCore Software Corporation
WHITE PAPER: Explore this in-depth report to learn everything about and related to software-defined storage. Read on now to find out more.
Posted: 11 Aug 2014 | Published: 22 Aug 2014

DataCore Software Corporation

Cut Costs Like AWS
sponsored by VMTurbo
WHITE PAPER: This exclusive whitepaper offers up some strategies for maximizing savings in your virtualized environment.
Posted: 25 Aug 2014 | Published: 25 Aug 2014

VMTurbo

HP Mobile Applications Services: Mobility is the New Interaction Model
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper introduces one respected company's mobile applications service, which enables enterprises needing to create new systems of engagement on mobile technology to deliver secure, high-quality mobile apps.
Posted: 29 Aug 2014 | Published: 30 Jun 2014

Hewlett-Packard Limited

Bringing Together Software-Defined and Object Storage
sponsored by Caringo
WHITE PAPER: Two of the biggest trends in storage today are software-defined storage and object storage. This white paper explains each one and highlights the benefits of a storage software that combines them.
Posted: 27 Jun 2014 | Published: 11 Jun 2014

Caringo

The Transformative Power of Multi-Platform Mobile App Development
sponsored by BlackBerry
WHITE PAPER: Enterprises are moving away from a reactive approach to workforce mobilization, focusing on app development as the cornerstone of their mobility strategy. View this whitepaper now to find out the key components and objectives of mobile app development.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

BlackBerry
 
 
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