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Workforce Scheduling Software White Papers (View All Report Types)
 
Workforce Management Doesn’t Have to be So Hard
sponsored by Calabrio, Inc.
WHITE PAPER: In the following white paper, we discuss the core capabilities next generation WFM solutions should have. Solutions that cut through the complexity to provide the most essential WFM functions enable contact centers of all sizes to realize the powerful benefits of WFM.
Posted: 15 Aug 2015 | Published: 15 Aug 2015

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Bolstering Your Enterprise Mobility Security Strategy for Today's App Landscape
sponsored by Oracle Corporation
WHITE PAPER: This quick and easy guide outlines the benefits of employing enterprise mobility management (EMM) in your organization, and also highlights the particular risks facing BYOD users in the mobile app landscape.
Posted: 14 Aug 2015 | Published: 14 Aug 2015

Oracle Corporation

Business Gains, Audit Pains: 5 Surprising Tax Risks
sponsored by Avalara
WHITE PAPER: This white paper outlines 5 risks associated with tax compliance, and provides varying solutions to prepare for, and combat, these risks. Read on to see how your business can face these risks head-on.
Posted: 12 Aug 2015 | Published: 31 Dec 2014

Avalara

Software-Defined Data Center Meets Micro-Segmentation
sponsored by VMware
WHITE PAPER: This white paper explains how to deploy advanced security inside your data center with micro-segmentation, which will deliver the operational agility of network virtualization.
Posted: 26 Aug 2015 | Published: 13 Dec 2013

VMware

The Tools for Continuous Delivery
sponsored by Puppet Labs
WHITE PAPER: This white paper covers the benefits of adopting continuous delivery processes, and delves into the most common tools that make this possible. Download now to discover how to improve your development agility with continuous delivery tools.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Puppet Labs
 
 
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