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Workforce Scheduling Software White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Navigating DevOps
sponsored by New Relic
WHITE PAPER: Despite the IT industry adopting DevOps at an increasing rate, many organizations only have a general understanding of the big picture and don't know much about DevOps. Read this eBook to answer every question you have about DevOps.
Posted: 23 Apr 2015 | Published: 23 Apr 2015

New Relic

Move Fast Without Breaking Things: High Velocity Software Development in Highly Regulated Enterprises
sponsored by SERENA Software, Inc.
WHITE PAPER: In this white paper, learn the key to fast software development that doesn't run into complications.
Posted: 07 Apr 2015 | Published: 28 Feb 2015

SERENA Software, Inc.

Software-Defined Storage: What it Means for the IT Practitioner
sponsored by VMware, Inc.
WHITE PAPER: This white paper introduces Software-Defined Storage, a new approach to storage that enables a fundamentally more efficient operational model that fits in with our virtualized world.
Posted: 26 Mar 2015 | Published: 31 Jan 2015

VMware, Inc.

CloudQuality: Anticipating and Tackling SAP software problems before they happen
sponsored by Panaya, Inc.
WHITE PAPER: Access this white paper to learn why IT departments use this cloud quality software to easily scope and accelerate the delivery of all business application changes – such as upgrades, functional releases and enhancement packages – while reducing cost and minimizing risk.
Posted: 06 Apr 2015 | Published: 06 Apr 2015

Panaya, Inc.

Diagnostics for Your Digital Strategy
sponsored by New Relic
WHITE PAPER: Read this white paper to find out how software analytics can help you gain actionable business insights, improve your customers' experience, and enable a digital transformation.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

New Relic
 
 
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