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Workforce Scheduling Software White Papers (View All Report Types)
 
Is Providing 24-Hour Global Support Right for You?
sponsored by Zendesk
WHITE PAPER: Learn now about key questions to ask as you determine your global customer support strategy. Access this resource and you'll also discover best practices for providing global support such as dashboards, collaboration tools, the cloud, and more.
Posted: 30 Nov 2016 | Published: 30 Nov 2016

Zendesk

Advanced Process Automation: Setting New Standards of Service in the Contact Center
sponsored by NICE Systems, Inc
WHITE PAPER: Explore 5 key benefits of robotic automation in the contact center, discover how 6 industries have already benefitted from reduced delays, lower operating costs, and fewer mistakes.
Posted: 28 Nov 2016 | Published: 28 Nov 2016

NICE Systems, Inc

Six Keys to Effective Chat Operations: Insights to Help Improve Your Business
sponsored by [24]7 Customer, Inc.
WHITE PAPER: Today, customers expect highly capable chat, including the ability for it to seamlessly integrate other channels as needed. So getting it getting it right is critical to an effective omnichannel strategy. This paper summarizes common misperceptions about chat, and presents six key insights based on lessons learned.
Posted: 27 Jan 2016 | Published: 31 Dec 2015

[24]7 Customer, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Immediate Insights From IoT Propel Outcome-Driven Business Transformation
sponsored by SAP
WHITE PAPER: Learn what 364 professionals in global enterprises had to say about the IoT's role in achieving a wide range of business priorities. Uncover stats that reveal IoT use cases across industries.
Posted: 28 Nov 2016 | Published: 30 Jun 2016

SAP

Adaptive Workforce Optimization: Know your Customer-Facing Workforce for Greater Success
sponsored by NICE Systems, Inc
RESOURCE: Calls go better, and customers are happier when contact center operations adapt to agents' personalities and specific needs. Access this resource and discover ways to help agents make better decisions and lead them to success.
Posted: 19 Aug 2016 | Published: 19 Aug 2016

NICE Systems, Inc

Production is Evolving... Do You Have the Insights to Keep Up?
sponsored by GE Digital
WHITE PAPER: Download this white paper now to discover how your business can harness data analytics to mitigate common production challenges. Learn how you can keep up with changing customer expectations by using analytics to meet demand.
Posted: 08 Mar 2016 | Published: 31 Dec 2015

GE Digital

CW Buyer's Guide to Business Process Automation
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly looks at how to facilitate and manage the growing role of workload automation in the enterprise in this 10-page buyer's guide.
Posted: 22 Aug 2014 | Published: 22 Aug 2014

ComputerWeekly.com

Managing and Optimizing the Call Center
sponsored by SearchCRM
EGUIDE: In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
Posted: 24 Sep 2013 | Published: 24 Sep 2013

SearchCRM

Robert Walters career lifestyle survey 2013
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This research aims provide employers with an insight into key motivations and aspirations of professionals in the UK to help them in both their recruitment and retention strategies.
Posted: 24 Jun 2013 | Published: 24 Jun 2013

ComputerWeekly.com

Mobility Fuels Productivity Gains for Energy and Utilities
sponsored by Red Hat
EBOOK: As demand for enterprise mobile apps grows, the cloud and PaaS are playing a critical role in accelerating development and improving delivery. Uncover 6 ways to improve asset management, workforce management, and customer experience through mobile innovation.
Posted: 17 Oct 2016 | Published: 17 Oct 2016

Red Hat

What keeps HR up at night?
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This survey from SilkRoad identifies the three top technology worries of HR professionals when it comes to introducing HR technology software into their business.
Posted: 15 Feb 2016 | Published: 15 Feb 2016

ComputerWeekly.com

The state of talent management 2016
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report forecasts 10 major Human Resources and Technology trends for the coming year, focusing on engagement and retention, recruitment, leadership development, HR technology and performance management.
Posted: 26 Feb 2016 | Published: 26 Feb 2016

ComputerWeekly.com

Technology value matrix: Human Resources solutions
sponsored by ComputerWeekly.com
ANALYST REPORT: Recent developments in programming languages and platforms made HR solutions more user friendly and easier to deploy and manage, says analyst Nucleus Research.
Posted: 19 Oct 2012 | Published: 19 Oct 2012

ComputerWeekly.com

How to Identify the Most Significant EMM Vendors to Date
sponsored by IBM
RESOURCE: In this report designed for I&O professionals, you will discover the 11 most significant EMM providers in the industry, and evaluate their offerings based on product capabilities, vendor strategy, and market reach. Access this exclusive report to differentiate vendors based on their data, app, and unified device management policies.
Posted: 26 Jan 2016 | Published: 31 Dec 2015

IBM

Key Workforce Metrics Report
sponsored by SAP
WHITE PAPER: This white paper details one software-as-a-service human capital management option, as well as key workforce metrics, including retention rate, staffing rate, and more.
Posted: 24 Sep 2015 | Published: 31 Dec 2014

SAP

Mobility for Today, Supporting Strategies for Tomorrow
sponsored by CraveInfoTech
WHITE PAPER: Mobility is the next major workforce improvement, but many companies have not yet made the proper investments due to various concerns, like security and ROI. Access this white paper to overcome these concerns, learn what mobility has to offer various vertical industries, and how it benefits HR teams across the board.
Posted: 12 Sep 2016 | Published: 12 Sep 2016

CraveInfoTech

Apps Revolution
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from CSC describes the Apps rEvolution: an evolution in technology that is creating revolutionary business and personal change.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

ComputerWeekly.com

Cloud Resource Scheduling for Operational Workforce Planning
sponsored by PDP-Software
WHITE PAPER: This paper explores the challenges of project management and how to resolve them with cloud resource scheduling tools for operational workforce planning. Discover how to improve control and insight into HR processes and resource planning, improve communication between resource managers and project team members, and more.
Posted: 04 Nov 2016 | Published: 04 Nov 2016

PDP-Software

Five Mobility Trends Making an Impact in the Modern Workplace
sponsored by VMware
WHITE PAPER: Mobile device management (MDM) lets IT enforce security while granting employees the freedom of mobility. Access this trend brief and uncover ways five ways MDM is transforming the enterprise.
Posted: 23 Mar 2016 | Published: 23 Mar 2016

VMware

A Definitive Guide to Windows 10 Management for Your Enterprise
sponsored by VMware
WHITE PAPER: This white paper will help you evolve your Windows management from a disruptive PC-centric approach to one that offers maximum flexibility. Discover how to leverage conventional Windows management tools utilized today, and delve into the specific management technologies that W10 requires.
Posted: 25 Jan 2016 | Published: 30 Nov 2015

VMware

VDI—Simplify Your Migration to Windows 10 and Embrace Desktop Apps
sponsored by Citrix
WHITE PAPER: In this white paper, you will discover how to streamline your migration to Windows 10 with a virtualized infrastructure that simplifies BYOD, app compatibility, and corporate desktop management. Access this paper now to answer your burning questions about this OS and how it pertains to desktop virtualization.
Posted: 21 Jan 2016 | Published: 21 Jan 2016

Citrix

HR Technology Key Trends 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: HR Directors and leading IT suppliers give their take on the HR technology trends for 2014 in this analysis from HR Zone.
Posted: 27 Jan 2014 | Published: 27 Jan 2014

ComputerWeekly.com

Time and Attendance Software Best Practices
sponsored by SearchBusinessAnalytics
EGUIDE: In this informative e-guide, discover insights on time and attendance software best practices.
Posted: 19 Aug 2013 | Published: 19 Aug 2013

SearchBusinessAnalytics

HR Managers Focus on Recruiting Experience as War for Talent Intensifies
sponsored by SearchBusinessAnalytics
EGUIDE: This expert E-Guide discusses how today's highly competitive talent market has led many human resources (HR) managers to rethink the recruitment process. Also inside, explore the growing roles that applicant tracking systems and social media-based sourcing play in the hunt for quality talent.
Posted: 06 May 2013 | Published: 06 May 2013

SearchBusinessAnalytics

Cloud Resource Scheduling: Improve Staffing and Resource Allocation for Project Management
sponsored by PDP-Software
VIDEO: This brief video explores how a cloud resource scheduling (CSR) tool can help optimize workforce and resource planning for project management. Find out how CSR can be deployed as a stand-alone app or be integrated with SAP and ERP systems to improve control and insight for better time to staff and improved resource allocation.
Posted: 04 Nov 2016 | Premiered: 20 Sep 2016

PDP-Software

Enterprise Mobile Management: The 11 Providers That Matter Most
sponsored by MobileIron
RESEARCH CONTENT: In this resource, Forrester Research evaluates the 11 most significant EMM vendors from 2015 and provides an analysis to help I&O professionals select the right partner for their EMM. Read on to determine why today's EMM provides a model for future unified application and device management and drives secure productivity.
Posted: 08 Feb 2016 | Published: 04 Dec 2015

MobileIron
 
 
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