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Workforce Scheduling Software White Papers (View All Report Types)
 
Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Enterprise Software Security Strategies Pulse Report (SSA)
sponsored by Hewlett-Packard Company
WHITE PAPER: This survey report by Gatepoint Research explores the extent to which IT organizations employ application security testing and remediation solutions.
Posted: 01 Feb 2015 | Published: 31 Oct 2014

Hewlett-Packard Company

Few Businesses Feel Fully Prepared for Software Security Risks
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper reveals the results of a recent survey that explored enterprises' confidence in the security of the software that runs their businesses.
Posted: 04 Feb 2015 | Published: 04 Feb 2015

Hewlett-Packard Company

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

Accelerate Service Deployment With A Private Cloud Infrastructure
sponsored by IBM
WHITE PAPER: Read this case study to learn about the adaptable and predictive private cloud infrastructure that helped Wimbledon accelerate service deployment by 50%.
Posted: 09 Dec 2014 | Published: 31 Jul 2014

IBM

SANS - Survey on Application Security Programs and Practices
sponsored by Hewlett-Packard Company
WHITE PAPER: This SANS report pinpoints where the vulnerability gaps lie in today's application security programs. Click through for key recommendations on how to address these issues.
Posted: 01 Feb 2015 | Published: 28 Feb 2014

Hewlett-Packard Company
 
 
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