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Workforce Scheduling Software White Papers (View All Report Types)
 
Top 10 Strategies For Modernising Call Centre Optimisation
sponsored by Genesys
WHITE PAPER: There are typical business and operational challenges found in the majority of contact center operations. Explore ways to deliver on service level agreements, stay within the operating budgets, improve the analysis of process efficiency, identify the root causes of issues, and much more.
Posted: 07 Jun 2016 | Published: 07 Jun 2016

Genesys

A Multi-Company Contact Centre Business Value Analysis for Enterprises
sponsored by Genesys
WHITE PAPER: The "interaction silo" contact center approach is fragmented, expensive and difficult to maintain. Explore ways to integrate engagement opportunities and give customers a consistent, seamless, low-effort, and personalized experience.
Posted: 08 Jun 2016 | Published: 29 Feb 2016

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Balancing Needs of Providers and Patients
sponsored by CloudMine
WHITE PAPER: Don't be one of the organizations that take a haphazard approach to leveraging the invaluable asset of your patients. Discover both sides of the communication divide and what steps to take to improve communication quickly.
Posted: 30 Jun 2016 | Published: 17 Mar 2016


A letter from the CEO: Connected Health Cloud Release
sponsored by CloudMine
WHITE PAPER: If you've been struggling to derive meaningful data insights, now you can with a HIPAA-compliant cloud solution that won't break the bank. It connects with big-data analytics platforms to help you gain a better understanding of patient data and take action to improve outcomes (all with impeccable threat detection capabilities).
Posted: 28 Jun 2016 | Published: 01 Mar 2016


Software Lifecycle Integration: Integrate Your SDLC Tools and Accelerate Your Business
sponsored by Tasktop
WHITE PAPER: Learn how you can leverage the tools you already have while at the same time streamlining software development and delivery. Explore how you can overcome collaboration problems using software lifecycle integration, which can enable you to connect all software development and delivery tools, synchronize information across disciplines, and much more.
Posted: 14 Jun 2016 | Published: 14 Jun 2016

Tasktop
 
 
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