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Workforce Scheduling SoftwareWhite Papers (View All Report Types)
 
Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

The giant’s advantage: Why cloud computing levels the playing field for small businesses
sponsored by GFI Cloud
WHITE PAPER: In this white paper, you will find effective cloud computing solutions that will help your business grow—not only for technical purposes, but also with the relationship between your team.
Posted: 15 Jul 2014 | Published: 15 Jul 2014

GFI Cloud

SYSPRO Espresso - Mobile Solution
sponsored by SYSPRO
WHITE PAPER: This white paper introduces a mobile application platform that gives you the power to manage your business at any time, from any location, and on any popular mobile device.
Posted: 10 Apr 2014 | Published: 31 Dec 2013

SYSPRO

Accelerate Your Business: Performance Reporting Essentials
sponsored by Prophix Software
WHITE PAPER: Explore the 8 features you should look for in a reporting management package.
Posted: 03 Jun 2014 | Published: 31 Dec 2012

Prophix Software

Budgeting for Mid-Market Companies
sponsored by Prophix Software
WHITE PAPER: Uncover all the ins-and-outs of budgeting so you can achieve the most efficient financial process possible.
Posted: 03 Jun 2014 | Published: 31 Dec 2012

Prophix Software

Manage and Safeguard Your Business-Critical Applications
sponsored by CommVault Systems, Inc.
WHITE PAPER: This IDC White Paper evaluates the key customer requirements for protecting, managing, and accessing enterprise application data and shows how a software platform addresses these challenges by providing a comprehensive range of enterprise application data protection and recovery features in a single package.
Posted: 20 Jun 2014 | Published: 30 Sep 2013

CommVault Systems, Inc.
 
 
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