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Workforce Scheduling Software White Papers (View All Report Types)
 
Customer Engagement - Transformation Services
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to explore best practices for addressing 45 key contact center performance areas that, if enhanced, can help you increase revenue, increase customer satisfaction, optimize operating efficiency while lowering costs, and reduce errors and noncompliance rates.
Posted: 27 Dec 2012 | Published: 30 Nov 2012

Hewlett-Packard Company

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

11 Questions to Ask Before Embarking on Your Next Business Application Project
sponsored by Mendix
WHITE PAPER: In this guide, you'll learn 11 critical questions to ask before starting your next app delivery project, from "Build or buy?" to "How do I ensure a great user experience?".
Posted: 24 Jul 2015 | Published: 31 Dec 2014

Mendix

The Top 10 TLS/SSL Client, Server, and Application Best Practices
sponsored by Symantec Corporation
WHITE PAPER: This whitepaper provides an in-depth breakdown of the top 10 TLS/SSL client, server and application best practices.
Posted: 08 Jul 2015 | Published: 08 Jul 2015

Symantec Corporation

Google Apps Collaboration Adoption Services
sponsored by Cloud Sherpas
WHITE PAPER: Access this white paper to learn how to improve the adoption of Google Drive for collaboration across the enterprise.
Posted: 12 Jun 2015 | Published: 12 Jun 2015

Cloud Sherpas

What the Mobile Customer Service Experience Should be
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: In this white paper you will discover the key to excelling in customer service, with particular attention paid to reaching customers through mobile devices. Read now to devise your own mobile customer service strategy and uncover how to design an app that will add value to any customer relationship.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Interactive Intelligence, Inc.
 
 
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