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Workforce Scheduling Software White Papers (View All Report Types)
 
Six Keys to Effective Chat Operations: Insights to Help Improve Your Business
sponsored by [24]7 Customer, Inc.
WHITE PAPER: Today, customers expect highly capable chat, including the ability for it to seamlessly integrate other channels as needed. So getting it getting it right is critical to an effective omnichannel strategy. This paper summarizes common misperceptions about chat, and presents six key insights based on lessons learned.
Posted: 27 Jan 2016 | Published: 31 Dec 2015

[24]7 Customer, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

VCE VxRack™ System 1000 Series Overview
sponsored by Dell EMC and Intel®
WHITE PAPER: This informational white paper introduces a hyper-converged infrastructure solution that with integrated compute, networking, software-defined storage and virtualization enable storage and networking functions to be decoupled and run on a common set of physical resources ultimately evolving costumer needs.
Posted: 28 Sep 2016 | Published: 01 Sep 2016

Dell EMC and Intel®

10 Tips to Manage Requirements for the Internet of Things
sponsored by IBM
WHITE PAPER: To navigate complexity and achieve a new approach to managing requirements, this white paper offers 10 tips to help you adapt to the changes brought about by the Internet of Things (IoT) evolution. Learn key facts about traceability, strategic reuse, and more.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

IBM

Securing the Unpatchable
sponsored by Palo Alto Networks
WHITE PAPER: Discover how to secure unpatchable systems and software with advanced endpoint protection, defending against the most complex cyberattacks. You will learn how to prevent the exploitation of both known and zero-day vulnerabilities, as well as the execution of malware, as demonstrated by two case studies.
Posted: 21 Sep 2016 | Published: 21 Sep 2016

Palo Alto Networks

Create Application Prototypes in Hours
sponsored by CA Technologies
WHITE PAPER: What if you could have an application prototype up and running in hours instead of days? What if you could speed up the engagement process? Discover a technology that gets application prototypes working faster than ever by enabling you to utilize your existing assets.
Posted: 23 Aug 2016 | Published: 30 Nov 2015

CA Technologies
 
 
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