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Workforce Scheduling SoftwareWhite Papers (View All Report Types)
 
It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

New Realities of Replacing your Accounting System
sponsored by Intacct Corporation
WHITE PAPER: Find out whether you should try to salvage your existing accounting system, or completely replace it to prepare for future business growth.
Posted: 27 May 2014 | Published: 30 Nov 2012

Intacct Corporation

The Hidden Costs of Quickbooks
sponsored by Intacct Corporation
WHITE PAPER: Find out when to move away from QuickBooks, and toward a cloud-computing based financial system, so your organization can continue to grow and prosper.
Posted: 23 May 2014 | Published: 31 Dec 2011

Intacct Corporation

Accelerate Your Business: Performance Reporting Essentials
sponsored by Prophix Software
WHITE PAPER: Explore the 8 features you should look for in a reporting management package.
Posted: 03 Jun 2014 | Published: 31 Dec 2012

Prophix Software

Why Developers Should Consider Business and Productivity Apps
sponsored by Box
WHITE PAPER: According to recent research, the business and productivity app market will double in size by 2016, growing to about $58 billion dollars. While it's not growing as fast as the consumer app market, business apps are largely an untapped opportunity for developers. Are you missing out on potential revenue?
Posted: 23 Jun 2014 | Published: 26 Mar 2014

Box

Manage and Safeguard Your Business-Critical Applications
sponsored by CommVault Systems, Inc.
WHITE PAPER: This IDC White Paper evaluates the key customer requirements for protecting, managing, and accessing enterprise application data and shows how a software platform addresses these challenges by providing a comprehensive range of enterprise application data protection and recovery features in a single package.
Posted: 20 Jun 2014 | Published: 30 Sep 2013

CommVault Systems, Inc.
 
 
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