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Workforce Scheduling Software White Papers (View All Report Types)
 
Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Test Center for Automatic Software Quality Assurance
sponsored by Panaya, Inc.
WHITE PAPER: How can you test your new software quickly and efficiently without the burden of manual testing? In this white paper, you'll learn how your organization can achieve outstanding results with automated test center software.
Posted: 06 Apr 2015 | Published: 06 Apr 2015

Panaya, Inc.

FICO Seeds the Cloud
sponsored by Red Hat
WHITE PAPER: Read this white paper to find out how FICO got the Platform-as-a-Service tools it needed to operate a Decision Management Platform, becoming the market's leading solution for business rules management, predictive analytics, data and text mining, optimization, visualization, and reporting.
Posted: 20 May 2015 | Published: 31 Oct 2014

Red Hat

Application Analytics: Diagnostics for Your Digital Strategy
sponsored by New Relic
WHITE PAPER: Read this white paper to find out how software analytics can help you gain actionable business insights, improve your customers' experience, and enable a digital transformation.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

New Relic

Up and running in an instant. No contract, no capex, no delay.
sponsored by Peer1
WHITE PAPER: This white paper highlights an on demand cloud platform that delivers business agility, ease of use and outstanding value.
Posted: 06 May 2015 | Published: 06 May 2015

Peer1

The Real Cost of Driverless Cars for Cybersecurity and Reliability
sponsored by Rogue Wave Software
WHITE PAPER: Several car manufacturers predict that self-driving cars will be on the road by 2020. What are the implications of the rapid increase in automotive software complexity for cybersecurity and reliability as development teams race to deliver this content?
Posted: 10 Apr 2015 | Published: 10 Apr 2015

Rogue Wave Software
 
 
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