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Workforce Scheduling Software White Papers (View All Report Types)
 
It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Enterprise Software: Is It Always Like Dipping Your Business in Concrete?
sponsored by IFS
WHITE PAPER: This white paper explores the importance of business agility and the role of enterprise software in barring or enabling change within businesses.
Posted: 09 Dec 2014 | Published: 09 Dec 2014

IFS

Confidence in your Data Center
sponsored by Dell, Inc. and SanDisk®
WHITE PAPER: In this white paper, discover a software and hardware solutions that balance reliability, availability, and data protection of storage in the data center to suit end-users unique needs. Find out how these solutions work efficiently and seamlessly with your existing infrastructure to help maximize you IT investments.
Posted: 21 Jan 2015 | Published: 31 Dec 2013

Dell, Inc. and SanDisk®

How new F&A Solutions Can Help CFOs Improve Forecasting Performance
sponsored by Anaplan
WHITE PAPER: Access this white paper to find out how new FP&A software can help CFOs improve forecasting performance and provide universal access through mobile devices and increasingly powerful analytics while lowering the entry barriers to software deployment.
Posted: 13 Jan 2015 | Published: 31 May 2014

Anaplan

EMC’s Comprehensive Flash Strategy
sponsored by EMC Corporation
WHITE PAPER: Access this white paper to find out about flash storage solution that offer multi-flash models to deliver even better storage.
Posted: 30 Sep 2014 | Published: 31 Jul 2014

EMC Corporation

Hot Vendors: Nexenta - Helping to Define the Software-Defined Enterprise
sponsored by Nexenta
WHITE PAPER: Read this IDC Vendor Profile about the technologies, products, and market strategy of a privately-held U.S.-based company that addresses software-defined storage.
Posted: 25 Nov 2014 | Published: 28 Feb 2014

Nexenta
 
 
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