Software  >   Applications Software  >   Enterprise Applications Software  >   Contact Center Software  >  

Workforce Scheduling Software

RSS Feed    Add to Google    Add to My Yahoo!
Workforce Scheduling SoftwareWhite Papers (View All Report Types)
 
Six Essential Capabilities Your Workforce Management Solution Ought to be Delivering
sponsored by Genesys
WHITE PAPER: Download this whitepaper to learn six key capabilities that can empower your agents by providing insight into their work schedules while streamlining interactions between managers and supervisors.
Posted: 17 Sep 2014 | Published: 31 Oct 2008

Genesys

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Streamline WebLogic: Enterprise Scale At Startup Speed with Dev Productivity Tool
sponsored by ZeroTurnaround
WHITE PAPER: The average developer using WebLogic wastes 39% of their day on redeploys and interactive testing in their development environments. This resource breaks down the facts about WebLogic and the delays the system can cause, and provides different solutions for this problem.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

ZeroTurnaround

Eliminate Costly Inconsistencies From Your App Development with New IT Solutions
sponsored by IBM
WHITE PAPER: In this helpful white paper, discover an application server platform which can quickly correct errors and redeploy applications, reducing the overall development cycle significantly.
Posted: 28 Aug 2014 | Published: 30 Nov 2012

IBM

Transforming Enterprise Applications for Mobile/BYOD Environments
sponsored by Dell Software
WHITE PAPER: Read this white paper for tips on how to prepare critical applications to be accessed from an array of company-owned and personal devices with different screen sizes and operating systems. Also, find out how desktop virtualization—and Dell Mobile/BYOD Solutions—can help reduce complexity and ensure application and data security.
Posted: 22 Aug 2014 | Published: 22 Nov 2013

Dell Software

Lightweight Server Enables Fast Application Development and Deployment
sponsored by IBM
WHITE PAPER: This helpful resource explores a new, lightweight application server that can enable rapid development and deployment, and minimize application errors.
Posted: 28 Aug 2014 | Published: 30 Nov 2012

IBM
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement