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Workforce Scheduling Software White Papers (View All Report Types)
 
Six Keys to Effective Chat Operations: Insights to Help Improve Your Business
sponsored by [24]7
WHITE PAPER: Today, customers expect highly capable chat, including the ability for it to seamlessly integrate other channels as needed. So getting it getting it right is critical to an effective omnichannel strategy. This paper summarizes common misperceptions about chat, and presents six key insights based on lessons learned.
Posted: 27 Jan 2016 | Published: 31 Dec 2015

[24]7

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Custom App Development and Integrations for Your Fintech Needs
sponsored by Sphere Software
WHITE PAPER: Diversifying the apps and services you offer can open up a number of critical business opportunities, but it can also be incredibly taxing on your development teams and IT. Discover how a partnership can help you enable rapid app development, custom fintech app integrations, DevOps practices, and more.
Posted: 10 Mar 2017 | Published: 10 Mar 2017

Sphere Software

Cloud, Mobility, Big Data: Future Proof Your Organization with Consolidation
sponsored by Matrix42
WHITE PAPER: This white paper explores how to optimize all of your existing workflows and manage them effectively. In the face of growing big data, cloud, and mobile adoption, learn how to leverage a business process automation platform for hybrid environments that facilitates integrations, boosts compliance, and enhances reporting.
Posted: 22 Feb 2017 | Published: 31 Dec 2015

Matrix42

Modern Supply Chain Management: An API-Led Connectivity Approach to B2B/EDI
sponsored by MuleSoft
WHITE PAPER: This white paper explores how to leverage API-led connectivity to tackle the challenges of modern supply chain management (SCM). Discover how to leverage a RESTful API and microservices based approach for B2B/EDI and mitigate the headaches of collaboration across complex production environments.
Posted: 27 Mar 2017 | Published: 31 Dec 2016

MuleSoft

The Mobile Analytics Playbook: A Practical Guide to Better Testing
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This compact book is designed to help you learn ways to improve the testing of your mobile apps, particularly using mobile analytics as a key source of information. Discover 6 ways to help improve app quality.
Posted: 02 Mar 2017 | Published: 31 Jan 2016

Hewlett Packard Enterprise
 
 
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