Managing and Optimizing the Call Center

Managing and Optimizing the Call Center

Cover

The role of the contact center agent is changing thanks to new technologies like social media – and in order to drive customer service excellence, the tools these agents use need to change, as well.

In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.

Vendor:
SearchCRM
Posted:
24 Sep 2013
Published:
24 Sep 2013
Format:
PDF
Length:
14 Page(s)
Type:
eGuide
Language:
English
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