sponsored by Aspect
Posted:  24 Sep 2013
Published:  24 Sep 2013
Format:  PDF
Length:  14  Page(s)
Type:  eGuide
Language:  English

The role of the contact center agent is changing thanks to new technologies like social media – and in order to drive customer service excellence, the tools these agents use need to change, as well.

In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.

Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Support Software | Predictive Analytics | Predictive Analytics Software | Workforce Management Software

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