Wireless CRM

WHITE PAPER: In the financial services industry, improving decision making will help you achieve a competitive advantage and the way to do this is through analytics and the ability to exploit big data. Access this white paper to learn the strengths and weaknesses of cloud computing, security, and mobility. And examine expert tips to leveraging big data.

Posted: 10 Apr 2013 | Published: 10 Apr 2013

WEBCAST: Watch this webcast to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services and a business rules management system (BRMS).

Posted: 12 Dec 2012 | Premiered: Jan 17, 2013, 08:00 EST (13:00 GMT)

ANALYST REPORT: This 7 page buyer's guide looks at the future of electronic healthcare records, healthcare technology and the use of mobile technology.

Posted: 21 Sep 2012 | Published: 21 Sep 2012

BROCHURE: Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.

Posted: 25 Jan 2013 | Published: 30 Jun 2012

WEBCAST: This brief video provides real-world applications of a mobile SAP strategy for retail establishments, and highlights how associates can win customer loyalty, boost sales, and accelerate transaction processing.

Posted: 07 May 2013 | Premiered: May 7, 2013

BROCHURE: The consumerization of IT is opening new revenue streams, helping to build customer intimacy and increasing profit margins. Read this white paper to learn the steps for going mobile today.

Posted: 03 Apr 2013 | Published: 03 Apr 2013

WHITE PAPER: This white paper introduces a mobile customer relationship management technology that gives your sales team access to account, lead, opportunity, and customer information on any device, at any time. Read on to learn how this technology enables a more efficient, productive sales force and can provide your company with a multitude of benefits.

Posted: 02 May 2013 | Published: 31 Dec 2012

CASE STUDY: Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.

Posted: 07 May 2013 | Published: 07 May 2013

EGUIDE: In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.

Posted: 20 Mar 2012 | Published: 20 Mar 2012

WHITE PAPER: This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today.

Posted: 04 Apr 2013 | Published: 31 Dec 2011