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Unified Messaging Systems White Papers (View All Report Types)
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Delivering multichannel customer communication without replacing legacy systems
sponsored by GMC Software
WHITE PAPER: Learn why your organization should upgrade your legacy CCM application to offer multichannel communication capabilities to deliver a seamless experience to your customers at any touch point. Read this valuable white paper to uncover more about legacy software adaption and how you can save money.
Posted: 15 Apr 2015 | Published: 31 Dec 2013

GMC Software

Magic Quadrant for Unified Communications Gartner Study
sponsored by Microsoft
WHITE PAPER: In this white paper, Gartner provides extensive research into 11 UC vendors, giving you a buyer's guide to help you wade through the deep pool of potential providers.
Posted: 14 Apr 2015 | Published: 08 Aug 2014

Microsoft

Cloud Unified Communications Need Contact Center Capabilities
sponsored by ThinkingPhones
WHITE PAPER: Read this white paper now to discover how a contact center can obtain the unified communications services it needs.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

An Upgrade Path to Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: Read this brief white paper to discover how nterprises are taking advantage of the benefits of cloud unified communications without losing the quality of their old systems.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Voice and SMS Customer Interactions: Unified Communications does it all
sponsored by ThinkingPhones
WHITE PAPER: This brief white paper discusses the shift from voice to SMS and how SMS can be easily integrated into a business.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Web Real-Time Communication: It’s all about the context
sponsored by ThinkingPhones
WHITE PAPER: This brief white paper looks at what benefits WebRTC will truly bring.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Unified Communications Security Measures: Ensuring Peace of Mind
sponsored by ThinkingPhones
WHITE PAPER: This white paper discusses the essential security features all unified communications should have.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Unified Communications: Providing Quality of Service over Any Connection
sponsored by ThinkingPhones
WHITE PAPER: This resource tells the story of one unified communications provider and how they have evolved to meet the needs of mobility.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

The Myth of Real-time Unified Communications Virtualization
sponsored by ThinkingPhones
WHITE PAPER: This exclusive guide helps you break through the myths of unified communications while providing valuable insight on real-time communications as a whole.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

Differentiating Between Personal and Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: This exclusive whitepaper outlines the differences between business and personal unified communications.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

5 Reasons Why Multi-Tenant Unified Communications Beats Multi-Instance
sponsored by ThinkingPhones
WHITE PAPER: This step-by-step whitepaper helps you plan for an enhanced unified communications model by outlining strategies for effective architecture.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

How Unified Communications Enables Remote Workers
sponsored by ThinkingPhones
WHITE PAPER: This essential whitepaper will help you implement an effective unified comunications strategy, helping enable your mobile workers while enhancing workplace productivity.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

The Buyer’s Guide to Unified Communications Security & Business Continuity
sponsored by ThinkingPhones
WHITE PAPER: Access this essential whitepaper and find out how you can secure your unified communications environment
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

4 Steps to Prepare for the Modern, Mobile Workforce
sponsored by ThinkingPhones
WHITE PAPER: This exclusive whitepaper dives into the business benefits of mobile workers and the need to provide effective unified communications for enhanced productivity.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

The Unified Communications Buyer’s Guide to Cutting Costs & Boosting Productivity
sponsored by ThinkingPhones
WHITE PAPER: This essential buyer's guide helps you optimize your unified communications solutions and cut costs.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

ThinkingPhones

Why Voice Unified Communications Services Remain Critical to Enterprises
sponsored by ThinkingPhones
WHITE PAPER: This guide explains the importance of voice unified communications, highlighting that most people believe a phone call is best for solving problems in the workplace.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

ThinkingPhones

How to choose a VoIP provider
sponsored by Flowroute
WHITE PAPER: This white paper presents the 11 things you need to consider when choosing an SIP trunking provider.
Posted: 11 Mar 2015 | Published: 31 Dec 2014

Flowroute

Create brand evangelists with CNAM
sponsored by Flowroute
WHITE PAPER: Read this white paper now to discover how you can boost sales with something as easy as improving your caller ID presence.
Posted: 11 Mar 2015 | Published: 31 Dec 2014

Flowroute

Why Humanizing Enterprise Communications Makes all the Difference
sponsored by Unify
WHITE PAPER: This exclusive resource acts as a helpful introduction to coping with the advent of new communications and collaboration tools. Read on to learn more.
Posted: 20 Feb 2015 | Published: 20 Feb 2015

Unify

Driving Adoption of Visual Collaboration Technology
sponsored by Dimension Data
WHITE PAPER: If your organization is considering adopting new visual technology, this exclusive article can help. It details the key factors that drive this new technology and how you can make a case for your organization. Read on to learn more.
Posted: 11 Nov 2014 | Published: 11 Nov 2014

Dimension Data

Improving Collaboration and Trimming Infrastructure Costs in a Hybrid Environment
sponsored by IBM
WHITE PAPER: This white paper describes how IBM SmartCloud services helped Brunswick Corporation, an employer of 16,000 worldwide, to cost-effectively support a variety of mobile devices, and also enabled them to move email, meeting, and other capabilities to the cloud while keeping other applications in-house.
Posted: 30 Sep 2014 | Published: 29 Nov 2013

IBM

VoIP for Dummies
sponsored by ShoreTel
WHITE PAPER: There are two kinds of VoIP in this world, and figuring out which one is best for your budget depends on what your business needs.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

ShoreTel

Market Trends - Secure File Sharing and Collaboration in the Enterprise
sponsored by Accellion, Inc.
WHITE PAPER: This report by Forrester Analyst Heidi Shey showcases workforce behaviors and trends that are hastening demand for secure file sharing and collaboration solutions.
Posted: 02 Jun 2014 | Published: 04 Feb 2014

Accellion, Inc.

The Future Of Work Is Video-Enabled
sponsored by Polycom, Inc.
WHITE PAPER: This informative guide explores the role of video collaboration in today's changing business landscape.
Posted: 29 May 2014 | Published: 29 May 2014

Polycom, Inc.

Helping The Business Work Smarter, Not Harder
sponsored by Polycom, Inc.
WHITE PAPER: This informative guide explores three ways IT can bolster productivity with video-based collaboration.
Posted: 28 May 2014 | Published: 28 May 2014

Polycom, Inc.
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