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Unified Messaging Systems White Papers (View All Report Types)
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5 Ways UC Makes IT a Hero
sponsored by XO Communications
WHITE PAPER: Before the arrival of unified communications (UC), IT departments didn't get much credit. Now, they are responsible for deploying the most productive, effective, and collaborative tool set ever seen in business communications. Read this white paper for five reasons that UC makes IT a hero.
Posted: 26 May 2015 | Published: 26 May 2015

XO Communications

Get Back to a Personalized Customer Experience.
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how your organization can increase customer satisfaction by aligning your services. Learn how a seamless personalized experience for customers can create loyalty and drive sales.
Posted: 05 May 2015 | Published: 05 May 2015

Cisco Systems, Inc.

5 Mistakes to Avoid When Selecting a Business Phone System
sponsored by RingCentral
WHITE PAPER: In this white paper, discover the five mistakes these businesses make – and how to avoid them.
Posted: 24 Apr 2015 | Published: 31 Dec 2013

RingCentral

Case study: How the Cloud Improved One Organization's Contact Center
sponsored by 8x8, Inc.
WHITE PAPER: In this case study, discover how a travel agency transitioned to a cloud-based contact center model and what benefits they enjoyed.
Posted: 22 Apr 2015 | Published: 28 Feb 2014

8x8, Inc.

Give digital a business focus
sponsored by Hewlett-Packard Limited
WHITE PAPER: Businesses need a way to consolidate this data to unify communications and deliver a seamless experience across multiple channels.For many organizations, the solution lies in outsourcing. Discover if outsourcing is right to manage your multichannel communications data in this informative white paper.
Posted: 21 Apr 2015 | Published: 31 Mar 2014

Hewlett-Packard Limited

Unravel and evolve customer communications
sponsored by Hewlett-Packard Limited
WHITE PAPER: In this white paper your CIO can gain the tools necessary to creative effective communications that will drive sales. Learn basic CCM rules like: keep it simple, make it all about the customer, go from passive to active, and more.
Posted: 20 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Limited

Delivering multichannel customer communication without replacing legacy systems
sponsored by GMC Software
WHITE PAPER: Learn why your organization should upgrade your legacy CCM application to offer multichannel communication capabilities to deliver a seamless experience to your customers at any touch point. Read this valuable white paper to uncover more about legacy software adaption and how you can save money.
Posted: 15 Apr 2015 | Published: 31 Dec 2013

GMC Software

Magic Quadrant for Unified Communications Gartner Study
sponsored by Microsoft
WHITE PAPER: In this white paper, Gartner provides extensive research into 11 UC vendors, giving you a buyer's guide to help you wade through the deep pool of potential providers.
Posted: 14 Apr 2015 | Published: 08 Aug 2014

Microsoft

Cloud Unified Communications Need Contact Center Capabilities
sponsored by ThinkingPhones
WHITE PAPER: Read this white paper now to discover how a contact center can obtain the unified communications services it needs.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

An Upgrade Path to Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: Read this brief white paper to discover how nterprises are taking advantage of the benefits of cloud unified communications without losing the quality of their old systems.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Voice and SMS Customer Interactions: Unified Communications does it all
sponsored by ThinkingPhones
WHITE PAPER: This brief white paper discusses the shift from voice to SMS and how SMS can be easily integrated into a business.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Web Real-Time Communication: It’s all about the context
sponsored by ThinkingPhones
WHITE PAPER: This brief white paper looks at what benefits WebRTC will truly bring.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Unified Communications Security Measures: Ensuring Peace of Mind
sponsored by ThinkingPhones
WHITE PAPER: This white paper discusses the essential security features all unified communications should have.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Unified Communications: Providing Quality of Service over Any Connection
sponsored by ThinkingPhones
WHITE PAPER: This resource tells the story of one unified communications provider and how they have evolved to meet the needs of mobility.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

The Myth of Real-time Unified Communications Virtualization
sponsored by ThinkingPhones
WHITE PAPER: This exclusive guide helps you break through the myths of unified communications while providing valuable insight on real-time communications as a whole.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

Differentiating Between Personal and Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: This exclusive whitepaper outlines the differences between business and personal unified communications.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

5 Reasons Why Multi-Tenant Unified Communications Beats Multi-Instance
sponsored by ThinkingPhones
WHITE PAPER: This step-by-step whitepaper helps you plan for an enhanced unified communications model by outlining strategies for effective architecture.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

How Unified Communications Enables Remote Workers
sponsored by ThinkingPhones
WHITE PAPER: This essential whitepaper will help you implement an effective unified comunications strategy, helping enable your mobile workers while enhancing workplace productivity.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

The Buyer’s Guide to Unified Communications Security & Business Continuity
sponsored by ThinkingPhones
WHITE PAPER: Access this essential whitepaper and find out how you can secure your unified communications environment
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

4 Steps to Prepare for the Modern, Mobile Workforce
sponsored by ThinkingPhones
WHITE PAPER: This exclusive whitepaper dives into the business benefits of mobile workers and the need to provide effective unified communications for enhanced productivity.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

The Unified Communications Buyer’s Guide to Cutting Costs & Boosting Productivity
sponsored by ThinkingPhones
WHITE PAPER: This essential buyer's guide helps you optimize your unified communications solutions and cut costs.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

ThinkingPhones

Why Voice Unified Communications Services Remain Critical to Enterprises
sponsored by ThinkingPhones
WHITE PAPER: This guide explains the importance of voice unified communications, highlighting that most people believe a phone call is best for solving problems in the workplace.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

ThinkingPhones

The PBX Dilemma: Hosted or Premises-Based?
sponsored by XO Communications
WHITE PAPER: This exclusive white paper offers a look at hosted VoIP vs. on-premises, and why hosted VoIP has so many benefits for organizations.  Read on to learn more.
Posted: 02 Mar 2015 | Published: 02 Mar 2015

XO Communications

Five Ways to a More Competitive Enterprise
sponsored by XO Communications
WHITE PAPER: This white paper presents a communications system designed to be easily manageable, affordable and efficient.
Posted: 02 Mar 2015 | Published: 02 Mar 2015

XO Communications

Why Humanizing Enterprise Communications Makes all the Difference
sponsored by Unify
WHITE PAPER: This exclusive resource acts as a helpful introduction to coping with the advent of new communications and collaboration tools. Read on to learn more.
Posted: 20 Feb 2015 | Published: 20 Feb 2015

Unify
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