Telecommunications Systems

CASE STUDY: Check out this case study to learn how a network infrastructure solutions provider used SIP enablement and Unified Communications to minimize costs, increase productivity, and expand their global reach.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

EBOOK: The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

Posted: 04 May 2010 | Published: 04 May 2010

CASE STUDY: Discover the solution a city council used when redesigning its switching and telephony infrastructure that helped them support remote workers. Learn how they improved services and obtained substantial cost savings at the same time.

Posted: 27 Feb 2012 | Published: 27 Feb 2012

WHITE PAPER: As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.

Posted: 26 May 2009 | Published: 26 May 2009

WHITE PAPER: This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.

Posted: 11 Jul 2011 | Published: 11 Jul 2011

WHITE PAPER: Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

Posted: 29 Sep 2011 | Published: 29 Sep 2011