Business to Consumer

ESSENTIAL GUIDE: This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

WHITE PAPER: In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

ANALYST BRIEF: In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.

Posted: 19 Dec 2011 | Published: 19 Dec 2011

IT BRIEFING: This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.

Posted: 01 Dec 2011 | Published: 01 Dec 2011

EGUIDE: There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy.

Posted: 03 Feb 2012 | Published: 03 Feb 2012

WHITE PAPER: This white paper presents a thorough understanding of what overall equipment effectiveness (OEE) is, how it works, and the countless benefits that result from its use. Also discover tools that enable you to accurately measure OEE so you have a clear picture of how it's improving your process efficiencies.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: This white paper describes the many benefits of electronic signatures and how your organization can implement an eSignature system into your current contract process.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: This white paper explores five strategies for getting stalled deals moving back in the right direction.

Posted: 13 Jan 2012 | Published: 13 Jan 2012

WHITE PAPER: This new e-book by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation.

Posted: 13 Jan 2012 | Published: 13 Jan 2012