Service Level Management

Service Level Management White Papers (View All Report Types)
What is Third-Party Maintenance in the Data Center?
sponsored by Service Express
WHITE PAPER: Third-party maintenance can give back control of your equipment life cycle, reduce long-term maintenance costs, and help maximize data center investments. Inside, learn how to accurately weigh the pros and cons of switching away from traditional OEM support.
Posted: 08 Feb 2021 | Published: 23 Jan 2020

All resources sponsored by Service Express

Cloud Workloads on the Mainframe
sponsored by IBM
WHITE PAPER: In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

IBM

The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

Hewlett-Packard Enterprise

Realizing integrated interconnected service chain
sponsored by IBM
WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
Posted: 17 Jul 2013 | Published: 30 Jun 2012

IBM

VMware: Virtualizing Your Infrastructure Just Got Easier
sponsored by EMC Converged Platforms.
WHITE PAPER: Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.
Posted: 15 Feb 2012 | Published: 15 Feb 2012

EMC Converged Platforms.

VCE and VMware: Virtualizing Your Infrastructure Just Got Easier
sponsored by EMC Converged Platforms.
WHITE PAPER: Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.
Posted: 15 Feb 2012 | Published: 15 Feb 2012

EMC Converged Platforms.

Five Steps to Successful Integrated Cloud Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this brief white paper to learn about the benefits your peers are enjoying by expanding their cloud integration, such as faster application provisioning, higher service levels, improved business relationships, and more.
Posted: 25 Jan 2012 | Published: 25 Jan 2012

Hewlett Packard Enterprise

FIVE THINGS YOUR IT TEAM NEEDS TO KNOW ABOUT MONITORING MOBILE APPLICATIONS
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Mobile applications are radically altering the way businesses operate and how they interact with their employees and customers. Read this paper to learn performance management techniques that will allow you to confidently provide the same high level of service for mobile applications that your legacy applications now deliver.
Posted: 22 Dec 2011 | Published: 31 Oct 2011

Hewlett Packard Enterprise

Cisco Tidal Assessment Service for SAP Performance
sponsored by Cisco Systems, Inc.
WHITE PAPER: Read this paper to discover how to improve overall application functioning by identifying and remediating performance issues and hidden pain points throughout your SAP environment.
Posted: 23 Nov 2011 | Published: 31 Dec 2010

Cisco Systems, Inc.

Cloud computing insights from 110 implementation projects
sponsored by IBM
WHITE PAPER: Considering implementing cloud?  See how other companies have approached cloud with the results of this IBM Academy of Technology survey. 
Posted: 15 Nov 2011 | Published: 15 Nov 2011

IBM

Capacity Management Is Crucial in Virtualized Environments: Without the Right Tools, IT Service Optimization Is Tricky
sponsored by TeamQuest Corporation
WHITE PAPER: Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

TeamQuest Corporation

The Key To Cloud And Virtual Computing: Managing And Planning Capacity In 2011 And Beyond
sponsored by TeamQuest Corporation
WHITE PAPER: The flexibility and cost alternatives provided by virtualization, cloud computing and SaaS present organizations with a choice of platforms to run applications or a business service. These computing models highlight the need for a better capacity management process. Learn about effectively managing capacity for improvements in business services.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

TeamQuest Corporation

Confidently maximize virtual investments with Integrated Service Management
sponsored by IBM
WHITE PAPER: IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT security, usage and accounting, software license management and more.
Posted: 15 Aug 2011 | Published: 15 Aug 2011

IBM

Integrated service management and cloud computing:More than just technology best friends
sponsored by IBM
WHITE PAPER: This paper defines key aspects of integrated service management and cloud computing and describes their symbiotic relationship.
Posted: 19 May 2011 | Published: 01 Sep 2010

IBM

Strategies for Choosing A SaaS-Based I.T. Service Management Solution
sponsored by BMC Software, Inc.
WHITE PAPER: The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

BMC Software, Inc.

Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

Citrix Online UK

Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Autotask Corporation

IBM Service Management for the Intelligent Utility Network
sponsored by IBM
WHITE PAPER: The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
Posted: 06 Dec 2010 | Published: 06 Dec 2010

IBM

Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 03 Dec 2010 | Published: 03 Dec 2010

IBM

New Data Protection Strategies
sponsored by IBM
WHITE PAPER: As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with minimal impact to business.
Posted: 23 Jul 2010 | Published: 20 Jul 2008

IBM

Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 22 Jul 2010 | Published: 22 Jul 2010

IBM

ASG-Discovery and Dependency Mapping (ASG-DDM)™
sponsored by ASG Software Solutions
WHITE PAPER: Understanding which hardware and software components support which business systems is extremely difficult. For many years, the clipboard and spreadsheet appear to have been the tools of choice, with the result that many decisions were made based on outdated and inaccurate information. Read this paper to find out more.
Posted: 25 May 2010 | Published: 25 May 2010

ASG Software Solutions

Cloud Computing in Perspective
sponsored by BMC Software, Inc.
WHITE PAPER: Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.
Posted: 26 Jan 2010 | Published: 26 Jan 2010

BMC Software, Inc.

Ensuring Web Service Quality for Service-Oriented Architectures
sponsored by Oracle Corporation
WHITE PAPER: This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite.
Posted: 10 Sep 2009 | Published: 12 Jun 2008

Oracle Corporation

Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc.
WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.