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Telecommunications Service Providers Reports
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Unlock AI-powered automation
sponsored by IBM
ANALYST REPORT: Transforming to the new telco operations model is a challenging process, and even the most advanced CSPs will require significant assistance from the vendor community. Download now the TBR Analyst Research to find out more.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

IBM

Customer Service for Communications Service Providers
sponsored by ServiceNow
EBOOK: For telecom organizations, delivering an exceptional customer experience is as important as making sure their network is operating normally. Read this e-book to see how using a customer service management solution, like ServiceNow’s, can help CSPs provide proactive customer service, boost overall resiliency, and more.
Posted: 10 Feb 2021 | Published: 10 Feb 2021

ServiceNow

Reimagining Service Assurance in Telecom
sponsored by ServiceNow
WHITE PAPER: As the telecom ecosystem expands, it has become increasingly complex to deliver high-quality, reliable service. But for an industry that increasingly relies on service assurance as one of its competitive differentiators, getting it right has never been more critical. In this white paper, learn CSPs can reimagine service assurance.
Posted: 10 Feb 2021 | Published: 10 Feb 2021

ServiceNow

Why B2B Customer Care Needs to Be Different
sponsored by ServiceNow
ANALYST REPORT: Service support is about answering inquiries and resolving problems. However, B2B customers of communications services have needs that go well beyond the typical B2C customer care approach. In this IDC report, learn about the type of care business customers expect from their communications service provider.
Posted: 09 Feb 2021 | Published: 30 Apr 2020

ServiceNow

Connect the Customer to the Network on One Platform
sponsored by ServiceNow
EBOOK: Our world has become more connected and the telecom service industry must keep up with those expectations. Disruption to internet, phone and TV service are frustrating—and expectations for how quickly those disruptions are communicated and repaired are high. In this e-book, learn how CSPs can make their network and systems work better.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

ServiceNow

On the Road to Recovery: 2021 Technology Expense Management Marketing Predictions
sponsored by Calero MDSL
WEBCAST: As we start the road to recovery, what are the key market trends that will affect your telecom, mobility, cloud, and application expense and finance strategy? In this webcast, uncover present trends and unique complexities inside the technology expense management industry and explore predictions for the future of the industry.
Posted: 21 Dec 2020 | Premiered: Dec 21, 2020

Calero MDSL

MetTel Mobility
sponsored by MetTel
DATA SHEET: MetTel has partnerships with many trusted wireless carriers which helps them to provide a reliable network to keep your mobile workforce connected. In this brief, learn the key features of MetTel Mobility.
Posted: 04 Dec 2020 | Published: 04 Dec 2020

MetTel

Navigating the Great British Switch-Off
sponsored by Zen Internet
WHITE PAPER: There will be a stop sell of the UK’s Public Service Telephone Network (PSTN) and related Integrated Services Digital Network (ISDN) products and services in 2023, and their end of life will be 2025. Jump into this white paper to understand how businesses are preparing for this change to the UK’s telecoms network and to see if yours is ready.
Posted: 03 Dec 2020 | Published: 03 Dec 2020

Zen Internet

What’s Driving Multi-Location Networks
sponsored by Frontier Communications
RESOURCE: The “new normal” facing multi-location businesses is driving many to reassess their IT environments. And there’s a reason bandwidth is at the top of a lot of priority lists. In this brief, learn how Telecoms have responded to this need for higher bandwidth and performance connectivity with Ethernet.
Posted: 21 Sep 2020 | Published: 21 Sep 2020

Frontier Communications

Humanizing the customer experience in telecom
sponsored by Fractal
RESOURCE: Believe it or not, telecommunications organizations are leading the way for digital customer experience strategy. See how telcos are driving digital experiences with personalization and proactive customer service in this blog post.
Posted: 20 Aug 2020 | Published: 20 Aug 2020

Fractal

Success Story: Dartmouth College
sponsored by LogMeIn Rescue
CASE STUDY: COVID-19 has hit the educational industry particularly hard. Many universities are still running traditional legacy phone systems, making effective communications almost impossible… unless they’re in the cloud. Take a look at this case study detailing how Dartmouth College was able to stay connected in the wake of pandemic.
Posted: 12 Aug 2020 | Published: 01 Jul 2020

LogMeIn Rescue

More to Plan for with 5G Than Just 5G – Start Now
sponsored by Calero MDSL
WHITE PAPER: While the relationship between wireless telecom and other technologies may seem obvious, it’s important to understand the implications of the convergence between 5G, cloud computing, and IoT. They go way beyond increased speed. In this white paper, that take a closer look and dive into the future of telecom with a focus on 5G, IoT and cloud.
Posted: 20 Jul 2020 | Published: 20 Jul 2020

Calero MDSL

Rethinking the “Easy Button” of Connectivity
sponsored by Quality Technology Services
WHITE PAPER: In this white paper, learn how IP carriers can bolster the strength and stamina of their connectivity infrastructure to ensure they can weather an outage without introducing downtime or latency – or impacting customers’ businesses.
Posted: 25 Jun 2020 | Published: 25 Jun 2020

Quality Technology Services

Computer Weekly - 31 March 2020: Can the internet take the strain?
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, as millions of people work from home, we examine the measures in place to make sure the internet stays up and running. Our latest buyer's guide looks at the best practice in application modernisation. And we find out how IT leaders are tackling the skills shortage to recruit the best tech talent. Read the issue now.
Posted: 29 Mar 2020 | Published: 31 Mar 2020

ComputerWeekly.com

Top 10 telecoms stories of 2019
sponsored by ComputerWeekly.com
EGUIDE: To paraphrase the eternally wonderful Sesame Street: this year's telecoms industry has been brought to you by the number "5", and the letter's "G" and "H". Here is Computer Weekly's top 10 list of what was driving the telecoms industry during 2019.
Posted: 03 Jan 2020 | Published: 03 Jan 2020

ComputerWeekly.com

Guide to overcoming challenges facing the telecom sector
sponsored by ComputerWeekly.com
EGUIDE: The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

ComputerWeekly.com

The Global Information Technology Report 2013
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This report from the World Economic Forum remains one of the most comprehensive and authoritative assessments of the impact of ICT on each country.
Posted: 15 Apr 2013 | Published: 22 Apr 2013

ComputerWeekly.com

CW+: Quocirca Report: Telecoms re-invention – death of the traditional telco
sponsored by ComputerWeekly.com
WHITE PAPER: The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications.
Posted: 24 Oct 2011 | Published: 03 Aug 2010

ComputerWeekly.com

The 5G Future Will Spark an Evolution of Telecom Networks
sponsored by T-Mobile for Business
EGUIDE: Telecom networks are evolving thanks to new technologies such as 5G. This evolution will affect various types of organizations, internet service providers (ISPs) and available services. In this e-guide, learn why it is critical for ISPs to explore 5G and its capabilities now, in order to determine how to offer 5G services and support customers.
Posted: 04 May 2020 | Published: 04 May 2020

T-Mobile for Business

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
sponsored by IBM
WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
Posted: 15 Nov 2013 | Published: 31 Oct 2013

IBM

Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
sponsored by IBM
WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
Posted: 18 Jun 2010 | Published: 18 Jul 2007

IBM

Hosted VoIP Savings Calculator
sponsored by Polycom, Inc.
ASSESSMENT TOOL: To see how much your company can save by implementing a Hosted VoIP solution, try this free, easy-to-use tool that requires just a few user inputs to quickly assess your potential savings. Businesses can now visualize the immediate and long-term cost savings and have a sound financial validation for moving forward with Hosted VoIP.
Posted: 14 Jun 2010 | Published: 14 Jun 2010

Polycom, Inc.

Case Study: Voorhees College
sponsored by NEC Corporation
CASE STUDY: Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere Communications, Inc. Download this case study to see how Voorhees College partnered with NEC.
Posted: 01 Oct 2009 | Published: 25 Aug 2009

NEC Corporation

The Impact of Carrier Ethernet on Service Providers
sponsored by Dorado Software
WHITE PAPER: Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up.
Posted: 21 Sep 2009 | Published: 21 Sep 2009

Dorado Software

The Semantic Dialogues
sponsored by Progress
EBOOK: The Semantic Dialogues tells the story of how National Networks, a fictional telecommunications service provider, pursued and achieved data interoperability within their SOA.
Posted: 28 Aug 2009 | Published: 28 Aug 2009

Progress
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