Automation has existed for a long time and companies have grown to rely on it. But as businesses operate in increasingly complex IT environments, traditional automation has struggled to keep pace. Read this Gartner white paper to learn how Service Orchestration and Automation Platforms are providing a solution to this automation shortcoming.
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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