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Service Process Optimization Software

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ALSO CALLED: Enterprise Services Automation, ESA Software, Services Process Optimization Software, SPO Software
DEFINITION: Software designed to track and allocate the major resources of service companies or departments - people, intellectual capital and time. SPO applies to internal service departments as well as ESPs.
Service Process Optimization Software Reports
4 Matches
Maximising automation and the industrialisation of IT
sponsored by ComputerWeekly.com
ANALYST REPORT: This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.
Posted: 18 Feb 2013 | Published: 05 Dec 2012

ComputerWeekly.com

Gartner: Best practices for I&O for cloud-readiness
sponsored by ComputerWeekly.com
ANALYST BRIEF: Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.
Posted: 14 Jan 2013 | Published: 14 Jan 2013

ComputerWeekly.com

Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc.
WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Building the Next Generation Network Bridge: From Today's Network to the Future
sponsored by F5 Networks
WHITE PAPER: The challenges facing SPs today are not so different from the ones enterprise organizations have faced for years when dealing with IP-based application delivery. This paper discusses how they face these challenges.
Posted: 28 Apr 2008 | Published: 01 Sep 2007

F5 Networks
4 Matches

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