The Road to Transforming the Customer Service Experience
sponsored by ServiceNow
WHITE PAPER:
According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy.
Posted: 20 Feb 2019 | Published: 20 Feb 2019
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Revving Your Salesforce Community Engine: See How 5 Great Brands Are Leveraging Search to Drive More Engagement and Better Self-Service
sponsored by Coveo
WHITE PAPER:
View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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Talkdesk: Enterprise Cloud Contact Center for the Digital World
sponsored by Talkdesk
WHITE PAPER:
In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.
Posted: 23 Aug 2019 | Published: 23 Aug 2019
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It's Good to Talk Even in a High Tech World
sponsored by BT
WHITE PAPER:
View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
Posted: 07 Jun 2019 | Published: 07 Jun 2019
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Business Value of ServiceNow Customer Service Management
sponsored by ServiceNow
ANALYST REPORT:
In this Total Economic Impact study by Forrester, discover the framework for evaluating the potential financial impact of investing in ServiceNow Customer Service Management.
Posted: 30 Jul 2019 | Published: 01 Apr 2019
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Future-Proof Your Digital Experiences
sponsored by Progress Software Corporation Sitefinity
WEBCAST:
Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.
Posted: 30 Apr 2020 | Premiered: Feb 17, 2020
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4 Keys to Creating Customer Centricity in the Cloud
sponsored by Avtex
WEBCAST:
Watch this webinar for tips on how to build a true culture of customer centricity in your organization and explore some of the key CX trends of 2020.
Posted: 18 May 2020 | Premiered: May 18, 2020
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5 best practices for web customization
sponsored by Progress Software Corporation
RESOURCE:
Customization works well for organizations that want to enhance their standard customer experience but don't have the necessary tools or strategy for in-depth personalization. Explore the 5 best practices for customizing your website in this white paper.
Posted: 14 May 2020 | Published: 14 May 2020
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Top 10 retail technology stories of 2019
sponsored by ComputerWeekly.com
EGUIDE:
Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?
Posted: 24 Dec 2019 | Published: 24 Dec 2019
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6 Reasons Customer Experience Management is the New Enterprise Marketing
sponsored by Contentstack
RESOURCE:
In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.
Posted: 18 Sep 2019 | Published: 12 Jun 2019
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