The Ultimate Guide to As-A-Service: Customer Onboarding & Retention
sponsored by ConnectWise
EBOOK:
Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.
Posted: 27 Feb 2020 | Published: 31 Dec 2019
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2 Real World Case Studies for Intelligent Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
As the never-ending pressure to lower IT costs builds, enterprises are seeing how a shift to intelligent Virtual Agents meets customer demands at a far lower cost. In this report, learn about the real-world applications of Virtual Agents.
Posted: 11 Jun 2020 | Published: 11 Jun 2020
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Reimagining Customer Experience
sponsored by Vonage
WHITE PAPER:
Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.
Posted: 23 Mar 2020 | Published: 23 Mar 2020
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2020 Vision Strategy for Scaling in your Contact Center
sponsored by Inference Solutions
WHITE PAPER:
Access this white paper for 5 strategies to protect your business and adapt to variations in call volume with Inference's Intelligent Virtual Agents.
Posted: 01 Sep 2020 | Published: 01 Sep 2020
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Moments with meaning: Insights from CX Exchange BFSI 2020
sponsored by Genesys
EBOOK:
The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY:
Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020
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Genesys Webinar Thank You Page
sponsored by Genesys
WEBCAST:
Access this webcast to learn about 3 solutions built on the Genesys Cloud that can provide your organization with what it needs to revolutionize the customer experience, from radical simplicity and massive scale, to an emphasis on security.
Posted: 24 Sep 2020 | Premiered: Sep 24, 2020
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Buyers Guide to Intelligent Virtual Agents and Chatbots
sponsored by Inference Solutions
WHITE PAPER:
Access this white paper to learn how to navigate the landscape of virtual assistants by understanding what a virtual agent is, how it can improve your business, what options are available to you, and how you can create a solid framework for making a purchasing decision.
Posted: 31 Aug 2020 | Published: 31 Aug 2020
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What Consumers Expect From the Customer Experience...and How You Can Deliver
sponsored by Kustomer
WHITE PAPER:
Access this white paper for the highlights of a survey across 550 US-based consumers to understand what they expect from the customer experience, where organizations are falling short, and how expectations are shifting across generations.
Posted: 21 Sep 2020 | Published: 21 Sep 2020
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Reopen & Stay Open With Salesforce For Restaurants Trust Accelerator By AllCloud
sponsored by AllCloud
RESOURCE:
Amid COVID-19, it’s critical for restaurant leadership to not only embrace a mindset of change to help mitigate risk, but also to streamline and formalize operating procedures with a solution that will ensure compliance. See how Salesforce’s solution can help restaurants reopen and stay open amid uncertainty in this blog post.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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