Employee Self-service

CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

Posted: 30 Jun 2020 | Published: 30 Jun 2020

WHITE PAPER: As the never-ending pressure to lower IT costs builds, enterprises are seeing how a shift to intelligent Virtual Agents meets customer demands at a far lower cost. In this report, learn about the real-world applications of Virtual Agents.

Posted: 11 Jun 2020 | Published: 11 Jun 2020

WHITE PAPER: Customer service organizations are making significant investments in emerging technologies like AI and analytics to deliver exceptional experiences. Learn how you can integrate intelligent technologies to improve customer service with the help of ServiceNow in this white paper.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

WEBCAST: Watch this video for tips on creating an omnichannel experience that can help you support customers during and after COVID-19.

Posted: 01 Sep 2020 | Premiered: Aug 20, 2020

EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?

Posted: 24 Dec 2019 | Published: 24 Dec 2019

CASE STUDY: Xero's customer experience (CX) team previously relied on emails to share guidance and documentation. When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined. See how they did it.

Posted: 18 Dec 2020 | Published: 18 Dec 2020

WHITE PAPER: Consumers across the Americas have prioritized speed and efficiency since the first drive-through was invented. So how do you improve the consumer experience for these customers? Check out this Verizon white paper to learn how your customer experience strategy can be improved and acted upon in the Americas.

Posted: 22 Jul 2020 | Published: 19 Jun 2019

EBOOK: Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.

Posted: 15 Dec 2020 | Published: 15 Dec 2020

EZINE: In this week's Computer Weekly, we examine how the fashion world and clothing retailers are using technology to better understand customers. Brexit continues to dominate conversation in the UK tech sector – we find out the hopes and fears of the industry. And we look at how to use OpenStack in a hyper-converged infrastructure. Read the issue now.

Posted: 10 Nov 2017 | Published: 10 Nov 2017

EBOOK: Learn how contact center AI transforms one-dimensional call centers into all-encompassing, multidimensional customer experience centers with the help of artificial intelligence and automation technologies like machine learning, natural language processing, computer vision and neural networks.

Posted: 16 Jul 2020 | Published: 16 Jul 2020