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Employee Self-service Reports
 
Enabling Self-Service with Virtual Assistants
sponsored by Concentrix
VIDEO: Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.
Posted: 07 Dec 2018 | Premieres: 25 Dec 2018

Concentrix

Telekom Serbia Turns Contact Center into Profit Center with Avaya
sponsored by Avaya
CASE STUDY: Download this case study to learn how Telekom Serbia increased their customer satisfaction rate by almost 16%, while also improving support for mobile services.
Posted: 06 Dec 2018 | Published: 06 Dec 2018

Avaya

Tips for Providing Great Customer Service on Twitter
sponsored by Zendesk
WHITE PAPER: Download this white paper to learn about Twitter's evolving role as an interface for company-customer relations and how organizations can take advantage of the platform's key features to advance the work of customer service teams.
Posted: 27 Nov 2018 | Published: 27 Nov 2018

Zendesk

Bridge the Gap Between Workplace Services and Customer Experience Management
sponsored by Vonage
RESOURCE: In today's world, the customer reigns supreme. So it's no surprise that so much emphasis is placed on CX; what is surprising is how little attention is placed on workplace services in turn. Learn why an even balance is such a challenge, and how cloud-business tools may help bridge the widening gap.
Posted: 29 Sep 2017 | Published: 30 Aug 2017

Vonage

Revving Your Salesforce Community Engine
sponsored by Coveo
RESOURCE: Inside, you'll uncover 8 best practices for getting started with AI-powered search on your Salesforce Community and how to implement them. Find out how 5 great brands are leveraging search to drive more engagement and better self-service.
Posted: 04 Oct 2018 | Published: 04 Oct 2018

Coveo

How car2go Improved Customer Onboarding, with Greater Satisfaction and Powerful Data Security
sponsored by Melissa
CASE STUDY: In this case study, examine how German car rental company car2go improved customer satisfaction with a data quality solution that enables mobile capabilities for their users.
Posted: 24 May 2018 | Published: 24 May 2018

Melissa

A Look at 5 Contact Center Automation Tools
sponsored by Genesys
EGUIDE: In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.
Posted: 31 Oct 2017 | Published: 27 Oct 2017

Genesys

Seth Godin Keynote: Customer Service in the Age of AI
sponsored by IBM
VIDEO: In this webcast, Seth Godin discusses the importance of delivering excellent customer service and highlights how firms can embrace AI as they transform their call centers.
Posted: 14 Sep 2018 | Premiered: 14 Sep 2018

IBM

How Natural Language Capabilities for IVR can Increase Custumer Self-Service Satisfaction
sponsored by [24]7.ai
RESOURCE: Access this concise resource to learn how to upgrade your traditional IVR system to a next generation one and increase customer satisfaction by making it simpler and faster for customer to self-serve.
Posted: 29 Jan 2015 | Published: 29 Jan 2015

[24]7.ai

Content personalization tools sharpen focus on customers
sponsored by SearchContentManagement
EBOOK: New content personalization tools help more organizations, including Amazon, target customers. In the process, Jeff Bezos has become the world's richest man.
Posted: 20 Mar 2018 | Published: 20 Mar 2018

SearchContentManagement
 

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