A DMI Consumer Survey
sponsored by DMI Inc
WHITE PAPER:
Discover key findings from a consumer practices survey, and actionable guidance from experts on e-commerce, CX, AI and more by reading this white paper—and then turn the insights into CX improvements that deliver added consumer convenience.
Posted: 02 Oct 2019 | Published: 02 Oct 2019
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Achieving digital customer service transformation
sponsored by Pegasystems
WHITE PAPER:
Download this guide to a explore what a modern approach to customer experience management looks like. Also explore 5 tactics of better customer engagement and 3 qualities customers are demanding of businesses.
Posted: 05 Dec 2019 | Published: 05 Dec 2019
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Cloud Collaboration Has Arrived: Three Critical Considerations for Migrating Voice, Video, and Contact Center Applications to the Cloud
sponsored by Burwood
WHITE PAPER:
Read this white paper for 3 critical considerations for migrating voice, video, and contact center applications to the cloud.
Posted: 10 Oct 2019 | Published: 10 Oct 2019
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CRM Special Report
sponsored by Avtex
WHITE PAPER:
CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..
Posted: 29 Aug 2019 | Published: 15 Nov 2017
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Revving Your Salesforce Community Engine: See How 5 Great Brands Are Leveraging Search to Drive More Engagement and Better Self-Service
sponsored by Coveo
WHITE PAPER:
View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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Integrating CRM and Contact Center Technologies to Improve Customer Experience
sponsored by Avtex
WHITE PAPER:
View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
Posted: 25 Sep 2019 | Published: 31 Dec 2017
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The Forrester Wave Real-Time Interaction Management, Q1 2019
sponsored by Pegasystems
WHITE PAPER:
In B2C spaces, real-time interaction management (RTIM) is critical to delivering high-end customer experiences for sustainable sales and revenue growth. Download this RTIM market whitepaper, which cross-compares 12 major vendors including Pegasystems, IBM, and SAS, for an intelligent buyer’s decision.
Posted: 06 Dec 2019 | Published: 06 Dec 2019
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Magic Quadrant for Personalization Engines
sponsored by Adobe Inc
WHITE PAPER:
Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.
Posted: 11 Dec 2019 | Published: 11 Dec 2019
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Why Aren't Your Self-Service Options Landing?
sponsored by Coveo
EGUIDE:
Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.
Posted: 24 Sep 2019 | Published: 23 Sep 2019
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Transforming Customer Experience in Life Sciences
sponsored by Appian
WEBCAST:
Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.
Posted: 05 Nov 2019 | Premiered: Nov 4, 2019
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