Employee Self-service Reports

How CX will change in 2021
sponsored by Alchemer
WEBCAST: Digital transformation is having a dramatic effect on customer expectations. Watch this brief video to hear from experts at Alchemer as they discuss digital trends and how they’re shaping the future of CX.
Posted: 15 Mar 2021 | Premiered: Feb 11, 2021

Alchemer

Seven best practices for building customer loyalty
sponsored by Genesys
EBOOK: What's the best way to build and keep customer loyalty in the face of shifting customer expectations? View this e-book to unlock the key to steadfast customer loyalty, and discover 7 best practices for building and sustaining customer loyalty in the digital age.
Posted: 18 Mar 2022 | Published: 31 Dec 2018

Genesys

Making the First Mile™ of Business Smarter
sponsored by Kofax, Inc.
EBOOK: This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Kofax, Inc.

The Role Technology Plays in Patient Engagement
sponsored by ServiceNow
EGUIDE: Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
Posted: 29 Aug 2019 | Published: 29 Aug 2019

ServiceNow

Seven Things to Consider When Developing a Unified Communications (UC) Strategy
sponsored by Aspect
WHITE PAPER: UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Improving Customer Service with Knowledge Management Systems
sponsored by Salesforce.com
EGUIDE: Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
Posted: 20 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

Limitations of Customer Self-Service for Contact Centers
sponsored by ServiceNow
EGUIDE: Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
Posted: 20 Sep 2016 | Published: 02 Sep 2016

ServiceNow

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

A contact center manager's guide to integrating self-service
sponsored by KANA
EBOOK: Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.
Posted: 15 Aug 2012 | Published: 01 Aug 2012

KANA

CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
sponsored by ServiceNow
EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow