Delivering Positive Multi-Channel Customer Experiences
In the U.S., consumers spend about 60 hours a week viewing content from various devices, including mobile phones, tablets, and laptops. The challenge for businesses, then, is to create engaging, personalized experiences across all of these channels.
This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing. Read now to learn:
- 6 requirements for engaging experiences
- 3 key multichannel lessons you need to learn
- 7 customer experience management trends to watch
- And more