Customer Service Best Practices
sponsored by Genesys
EBOOK:
How do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout.
Posted: 12 Jul 2019 | Published: 12 Jul 2019
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Call Center Quality Assurance Guide
sponsored by CallMiner
WHITE PAPER:
In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
Posted: 28 Aug 2019 | Published: 28 Aug 2019
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Contact Center
sponsored by NWN Corporation
PRODUCT OVERVIEW:
NWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.
Posted: 07 Oct 2019 | Published: 07 Oct 2019
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The Essential Migration Checklist for Identifying the Right Customer Experience Solution
sponsored by Genesys
RESOURCE:
Start your customer experience migration journey today. View this essential migration checklist for identifying the right customer experience solution, and explore how this migration checklist can help jumpstart your customer experiences and business outcomes.
Posted: 12 Jul 2019 | Published: 12 Jul 2019
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It's Good to Talk Even in a High Tech World
sponsored by British Telecommunications PLC
WHITE PAPER:
View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
Posted: 07 Jun 2019 | Published: 07 Jun 2019
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Putting Customer Conversations to Work: Interaction Analytics and AI Enhance the Customer Experience
sponsored by CallMiner
RESEARCH CONTENT:
Download this white paper to find out how speech analytics can help organizations monitor agent performance, uncover trends within their customer calls, and create new revenue opportunities.
Posted: 29 Mar 2019 | Published: 31 Dec 2018
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Magic Quadrant for Contact Center as a Service, North America
sponsored by 8x8, Inc.
ANALYST REPORT:
North America's CCaaS market has matured to provide application leaders responsible for customer service and support with a range of competitive offers to consider as substitutes for traditional on-premises contact center infrastructure. Learn about 10 vendors and their current offerings in this Gartner report.
Posted: 02 Aug 2019 | Published: 02 Aug 2019
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Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award
sponsored by 8x8, Inc.
WHITE PAPER:
In this white paper, learn about a provider that offers a comprehensive cloud-based communications, collaboration, and contact center solution on a single technology platform.
Posted: 01 Feb 2019 | Published: 01 Feb 2019
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10 Golden Rules Of Outbound Contact Center Campaigns
sponsored by West IP Communications
WHITE PAPER:
Making effective contact with your customers and prospects is critical to business success. But outbound contact center campaigns are fundamentally different than inbound campaigns. Learn 10 key rules to help ensure your outbound operations achieve success.
Posted: 24 Mar 2017 | Published: 24 Mar 2017
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Figure Out the Future of your Contact Center
sponsored by ConvergeOne
EGUIDE:
Tap into this expert guide to see how real companies choose between on-premises, cloud and hybrid contact centers, and explore how omnichannel contact centers can still include voice capabilities.
Posted: 10 May 2018 | Published: 07 May 2018
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