The Collaborative Contact Center A disruptive approach to customer engagement
sponsored by RingCentral
WHITE PAPER:
Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.
Posted: 21 Apr 2020 | Published: 21 Apr 2020
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The future of customer experience
sponsored by RingCentral
WHITE PAPER:
As RingCentral puts it, the days of restricted opening hours and limited support channels are well and truly over. Single channel and on-premises call centers are struggling—but these aren’t your only options. In this eBook, learn what the new contact center looks like and how to implement it in your own organization.
Posted: 15 Dec 2020 | Published: 15 Dec 2020
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The Total Economic Impact of RingCentral Contact Center
sponsored by RingCentral
WHITE PAPER:
Read this Forrester Total Economic Impact Report to explore the costs, benefits and capabilities of RingCentral Contact Center, including a 615% ROI figure.
Posted: 27 Apr 2020 | Published: 27 Apr 2020
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Forging a CEM Strategy That Can Power Commerce
sponsored by SearchCRM
EBOOK:
This three-part expert guide focuses on the steps to take to engage customers in the ever-growing e-commerce industry. Inside, discover the 6 key factors that can make or break a customer's shopping experience.
Posted: 17 Apr 2014 | Published: 22 Apr 2014
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Contact Center's Strategic Role Within Broader CEM Initiatives
sponsored by Five9
EGUIDE:
This expert e-guide provides best practices for connecting the contact center and IT departments for stronger collaboration and overall CEM success. Learn more about the strategic role the contact center can play in overall CEM initiatives by reading now.
Posted: 13 Mar 2014 | Published: 13 Mar 2014
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ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
sponsored by Genesys
CASE STUDY:
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more.
Posted: 13 Sep 2013 | Published: 31 Dec 2012
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Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER:
Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014
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Achieve CX Optimization with Call Center Transformation
sponsored by Squelch
EGUIDE:
In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
Posted: 03 Jul 2019 | Published: 01 Jul 2019
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The Multichannel Mandate: Ready, Set, Automate
sponsored by SearchCRM
EBOOK:
Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
Posted: 04 Sep 2015 | Published: 04 Sep 2015
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Hosted Contact Center and On-Premises Centers Demystified
sponsored by Genesys
EGUIDE:
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions.
Posted: 24 Mar 2014 | Published: 24 Mar 2014
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