Call Centre Management

Call Centre Management Multimedia (View All Report Types)
The Secret Recipe: Transforming Best-In-Class Contact Centers
sponsored by Talkdesk
WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

Talkdesk

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

CPP InVision Managed Services
sponsored by CPP Associates
VIDEO: Check out this short video to learn how you can cut IT service costs and drive innovation and revenue with CPP InVision Managed Services, with end-to-end IT managed services that expand the breadth and depth of your ongoing technology support, maintenance, and security.
Posted: 12 Jul 2021 | Premiered: 12 Jul 2021

CPP Associates

IBM Flash Storage Expands with Midrange All-Flash Products
sponsored by IBM
WEBCAST: IBM introduces midrange and entry-level all-flash options and adds a migration program directed at EMC-Dell customers.
Posted: 06 Apr 2017 | Premiered: Apr 6, 2017

TOPICS:  IT Management
IBM

Be the Champion of Security in a DevOps World
sponsored by Veracode, Inc.
VIDEO: Watch this Infosecurity Magazine webinar to learn how to become a champion of security with DevOps.
Posted: 17 Jan 2018 | Premiered: 17 Jan 2018

TOPICS:  IT Management
Veracode, Inc.

Getting Started with Secure DevOps
sponsored by Veracode, Inc.
VIDEO: Watch this video to learn how DevOps can impact security and how to make the development process secure as well.
Posted: 17 Jan 2018 | Premiered: 17 Jan 2018

TOPICS:  IT Management
Veracode, Inc.

Al Powers Smarter Investment Decisions - Intel Chip Chat
sponsored by Intel and Google
PODCAST: Listen to this Intel Chip Chat podcast to learn how a natural language interface used on Intel® Xeon® Scalable processors available on Google Cloud Platform can help financial institutions make more informed decisions.
Posted: 05 Jun 2018 | Premiered: Jun 5, 2018

TOPICS:  IT Management
Intel and Google

The Importance of B2B Integration
sponsored by IBM
VIDEOCAST: IDC analyst Chandana Gopal explains why the LOB is critical in helping create a modernized B2B architecture.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

A Perspective on U.S. Health Industry Changes
sponsored by IBM
VIDEO: Director of Health Industry Transformation at IBM gives his perspective on the changes impacting U.S. Healthcare.
Posted: 20 Jan 2017 | Premiered: 20 Jan 2017

TOPICS:  IT Management
IBM