Why customer self-service is now a necessity

Limitations of Customer Self-Service for Contact Centers

Cover

Customer self-service options have advanced beyond the clunky systems we used to use – contact centers have embraced conversational voice response systems and mobile websites.

But there are still challenges and limitations with this technology, an expert cautions.

In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.

Vendor:
ServiceNow
Posted:
20 Sep 2016
Published:
02 Sep 2016
Format:
PDF
Type:
eGuide
Language:
English
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