Why customer self-service is now a necessity
Why is Customer Self-Service Critical for Contact Centers?
Customer self-service options have advanced beyond the clunky systems we used to use – contact centers have embraced conversational voice response systems and mobile websites.
But there are still challenges and limitations with this technology, an expert cautions.
In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.