CRO

EZINE: In this week's Computer Weekly, experts advise on how IT and marketing chiefs can work together to deliver a high-quality customer experience. We examine how supercomputers are transforming science by processing large-scale data analytics. And we look at a key ethical aspect of AI – how to explain the decisions an AI makes. Read the issue now.

Posted: 15 Mar 2019 | Published: 15 Mar 2019

EBOOK: Keeping this in mind, this e-book on SLAs illustrates 13 areas your SLAs should address, do's and don'ts of establishing SLAs, 5 reasons why it might be time to refresh your SLA, and more.

Posted: 08 Mar 2019 | Published: 31 Dec 2018

EGUIDE: S/4 Hana, the ERP system built on SAP's in-memory, columnar database Hana has been on a long march through the enterprise since its launch in February 2013. In this e-guide, we discuss the pros and cons of upgrading to S/4 Hana, what the future has in store for the system and how its users are feeling about C/4 Hana integration.

Posted: 24 Jan 2019 | Published: 24 Jan 2019

EBOOK: With the information provided in this e-book, learn how to transform your customer service with featured industry best practices, and compare your customer service strategy against ServiceNow's modern customer service checklist.

Posted: 18 Mar 2019 | Published: 31 Dec 2018

WHITE PAPER: With the information provided in this report, discover why addressing fraud is key to scaling operations, expanding internationally, improving CX, and competing against industry giants in the online marketing world.

Posted: 15 Mar 2019 | Published: 15 Mar 2019

WHITE PAPER: Did you know that your employee and customer experiences are linked? In this white paper, learn how positive employee experiences make for a better customer experience strategy, and discover how software from Zendesk can help in quest for business success.

Posted: 13 Mar 2019 | Published: 13 Mar 2019

RESOURCE: Growing businesses need a strong CRM application, and for small businesses looking to keep up, a CRM can help you stay ahead. With tools that help you manage all of your customer information in one place — CRM software can give SMBs a leg-up where they need it most. Read on to learn more about how your business could benefit from CRM.

Posted: 21 Jan 2019 | Published: 21 Jan 2019

CASE STUDY: LegalZoom - an online legal services provider - was in dire need of improved search functionality for their browser-based business. They needed customers to be able to find information that was not directly featured on their homepage. Read this case study to find out how they improved their search functionality.

Posted: 20 Mar 2019 | Published: 31 Dec 2018

WHITE PAPER: In this Forrester report, uncover how AI, personalization, and chatbots are improving site search, and learn how to decide what site-search solution is best for you. To get started with your next site search project, download this report.

Posted: 15 Mar 2019 | Published: 19 Jul 2018

RESEARCH CONTENT: Download this report to learn about the use of analytics for customer service and discover if high-use analytics really outperform the competition.

Posted: 11 Mar 2019 | Published: 11 Mar 2019