CRO

EBOOK: For the fourth edition of the “Small and Medium Business Trends Report,” Salesforce analyzed the responses of more than 2,300 small and medium business (SMB) owners and leaders around the world to determine how the pandemic has affected their operations. Download this 51-page eBook to review the results.

Posted: 03 Feb 2021 | Published: 03 Feb 2021

EBOOK: Download this TechTargt eBook to see how you can leverage intent data to achieve sales and marketing objectives in every stage of the sales funnel, and support a revenue-rich ABM strategy.

Posted: 19 Feb 2021 | Published: 19 Feb 2021

WHITE PAPER: While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.

Posted: 26 Jan 2021 | Published: 22 Jan 2021

EGUIDE: As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.

Posted: 03 Jul 2020 | Published: 03 Jul 2020

WEBCAST: NWN recently enhanced their NWN Experience Management Platform (EMP) for their 1,300+ customers, to help them achieve real-time visibility and control, and self-service capabilities. Learn about their EMP platform in this webinar, which also includes a quick demo of the solution.

Posted: 18 Nov 2020 | Premiered: Nov 18, 2020

EBOOK: For almost two decades, Microsoft and Sitecore have worked together to empower marketers and technologists across the globe to seamlessly deliver the very best personalized digital experiences on the most resilient and trusted cloud platform. Download the ebook on “How to ensure your digital experience platform is right for your needs.

Posted: 08 Apr 2021 | Published: 08 Apr 2021

EBOOK: Delivering high-quality customer service has always been important, but the challenges companies face today have made it imperative. People want great, personalized experiences, and strong customer operations is the best way to make that happen. Grab your copy of Customer Operations for Dummies to learn how you can get started.

Posted: 17 Mar 2021 | Published: 17 Mar 2021

EBOOK: Download the guide to read about the five biggest digital customer experience lessons learned in 2020 and prepare for a more profitable future.

Posted: 25 Feb 2021 | Published: 25 Feb 2021

EZINE: In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.

Posted: 14 Dec 2020 | Published: 15 Dec 2020

RESOURCE: 69% of employees waste up to 60 minutes per day navigating between apps. With an overload of apps in today’s businesses, employees are becoming disengaged due to poor user experience, and this disengagement trickles down to your customers. View this infographic for more on why your communications may be slowing you down.

Posted: 31 Jul 2020 | Published: 30 Jun 2020