Improving Customer Experience With Interactive Visuals
sponsored by AVI-SPL
WHITE PAPER:
More companies are using dynamic content to engage and inform customers through memorable visual experience. Download this white paper to learn how you can deliver a better customer experience with technology that immerses, engages and interacts with customers.
Posted: 02 Oct 2018 | Published: 02 Oct 2018
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Vendor Spotlight: Information Discovery and Knowledge Discovery in the Era of Cognitive Applications
sponsored by Sinequa
WHITE PAPER:
In this IDC vendor spotlight, learn about the evolution of the enterprise software industry and how AI techniques are being combined to provide intelligent automation.
Posted: 19 Sep 2018 | Published: 31 Jul 2017
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Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER:
Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018
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Online Shopping Trends
sponsored by Optimizely
RESOURCE:
In this report, explore trends in consumer shopping habits, the challenges of shopping online, and the opportunity for personalization in the customer journey to help your business drive growth.
Posted: 04 Dec 2018 | Published: 04 Dec 2018
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Structuring your customer support organization
sponsored by Zendesk
WHITE PAPER:
In order to quickly scale, customer service organizations must be organized by teams, tiers, and roles. Read this white paper to discover Zendesk's 3 suggestions for structuring your customer support organization.
Posted: 28 Nov 2018 | Published: 28 Nov 2018
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Modernizing Customer Service for the Digital Economy
sponsored by ServiceNow
WHITE PAPER:
How does your business compare to your competitors in terms of delivering great customer service? Download this resource for a checklist of tips you should be following to deliver modern customer service, including how to provide an effortless service experience and use modern tech such as IoT devices.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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Automation: From 0 to 60
sponsored by Automation Anywhere
RESOURCE:
Don't miss this opportunity to learn more about laying a foundation for automation so that your organization can remain efficient and competitive in the ever evolving market. Explore 6 qualities your automation software should have, 4 potential benefits of automation, and much more.
Posted: 24 Sep 2018 | Published: 24 Sep 2018
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Track Sales Rep Targets Faster and Easier
sponsored by Rekener
WHITE PAPER:
Download this white paper to learn about Sales Rep Scorecards, and how they can automate all of your sales rep tracking--without endless spreadsheets, Salesforce or HubSpot CRM reports.
Posted: 12 Sep 2018 | Published: 12 Sep 2018
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Digital Experimentation - Making their money go further
sponsored by Optimizely
VIDEO:
Digital Experimentation can make your money go further. In this brief video, hear how Product Director of MoneySuperMarket, Manish Gajria, is using experimentation to maximize company investments and outperform the competition.
Posted: 10 Dec 2018 | Premiered: 10 Dec 2018
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Mitel: Increasing SQLs Using TechTarget's Priority Engine and TargetROI Solutions
sponsored by TechTarget
RESOURCE:
Mitel's EMEA marketing team needed to supply a constant flow of qualified leads to a dispersed sales geography with a tightly defined target audience. By leveraging TechTarget's Priority Engine, Mitel helped boost telemarketing and email results. Read on for more on how TechTarget's Priority Engine can provide purchase intent insights.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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