Power Your Pipeline with Purchase Intent
sponsored by TechTarget
EBOOK:
With this 3-part ebook, discover how purchase intent data can help your organization gain a competitive advantage in your specific markets. Learn how to evaluate practical applications of B2B purchase intent data for marketing, sales, and ABM. And explore how intent data can help your organization capture more demand, accelerate sales, and more.
Posted: 22 Aug 2019 | Published: 22 Aug 2019
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Convenience with a Side of Fries: Provide the Best CX with the Help of an NSP
sponsored by Comcast Business
WHITE PAPER:
In this white paper, learn about an NSP that can ease the burden associated with building and maintaining a network capable of handling the bandwidth-intensive needs of various technologies so you can focus on providing a great customer experience.
Posted: 12 Feb 2019 | Published: 12 Feb 2019
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How CXone Empowers Contact Center Agents
sponsored by NICE inContact
VIDEO:
View this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019
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CX Design is More than Just Journey Mapping
sponsored by Avtex
VIDEO:
View this webinar from Avtex to discover 7 key topics impacting the success of your CX strategy, and learn how optimizing them can lead to better customer experiences.
Posted: 02 Oct 2019 | Premiered: 25 Jul 2018
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Customer Service Best Practices
sponsored by Genesys
EBOOK:
How do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout.
Posted: 12 Jul 2019 | Published: 12 Jul 2019
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The 3 Dimensions of Monitoring Digital Customer Experience
sponsored by New Relic
RESOURCE:
How can a digital customer experience help your organization? And more importantly, what does digital customer experience even mean? In this article, explore what constitutes a digital customer experience (DCX). Discover the quality of service dimensions for a successful DCX, and learn how a DCX can benefit your organization
Posted: 15 Jul 2019 | Published: 15 Jul 2019
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Conversational Automation: A Snapshot Guide to Building your AI Chatbot Strategy
sponsored by Talkdesk
WHITE PAPER:
An ever-expanding number of chatbot software providers, paired with continuous advancement in technology, and competitors shouting about their own AI projects, can make you want to rush deployment. But doing that is risky. Download this guide for clarity on how to create the right chatbot implementation strategy for you, quickly and easily.
Posted: 02 Dec 2019 | Published: 02 Dec 2019
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The Role of AI in CX
sponsored by Talkdesk
WEBCAST:
Watch this on-demand webinar to hear from Jafar Adibi, Head of Data Science and AI at Talkdesk about the importance of helping your customers strategize and plan their implementation of AI technologies in the contact center to ensure success. Also explore real-world examples of using AI to empower agents and supervisors.
Posted: 27 Nov 2019 | Premiered: Nov 27, 2019
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Contact Center Success with Appian
sponsored by Appian
VIDEO:
Contact center complexity is a major issue. In this video, learn why the world's leading enterprises are turning to intelligent contact centers, and review your software options with Appian.
Posted: 02 May 2019 | Premiered: 17 Jan 2019
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The Role Technology Plays in Patient Engagement
sponsored by ServiceNow
EGUIDE:
Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
Posted: 29 Aug 2019 | Published: 29 Aug 2019
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