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CRO Reports
Magic Quadrant for the CRM Customer Engagement Center
sponsored by Pegasystems
WHITE PAPER: Customer relationship management (CRM) programs are as essential to some enterprises as ERPs are to others. While they’re fairly standard at first, they often offer a wide variety of features such. Check out this Gartner Magic Quadrant report for the CRM Customer Engagement center to see which vendors offer the best CRM services for your business.
Posted: 28 Apr 2020 | Published: 11 Jun 2019


How CIOs Benefit from An Effective Digital Transformation Strategy
sponsored by NGINX
WHITE PAPER: Download this white paper to review the importance of having an effective digital transformation strategy and the benefits it can offer CIOs.
Posted: 20 Mar 2020 | Published: 20 Mar 2020


Customer Service 2019-2024
sponsored by ServiceNow
RESEARCH CONTENT: Recent trends in customer service have identified the need for a new framework—one that focuses on customers’ journeys and achieving operational excellence. Learn about it, and how you can get started on your customer experience transformation in this Customer Service 2019-2024 outlook.
Posted: 23 Jan 2020 | Published: 23 Jan 2020


Cisco Delivers Dynamic Digital Customer Engagement with Pega
sponsored by Pegasystems
CASE STUDY: Cisco was on a digital transformation journey to reinvent its customer engagement. To help them achieve that, Cisco implemented Pega’s solutions. Read this case study to learn about their experience.
Posted: 14 May 2020 | Published: 14 May 2020


Critical Capabilities for the CRM Customer Engagement Center
sponsored by Pegasystems
RESEARCH CONTENT: Customer service and support applications are being applied to a broad range of use cases as organizations invest in their digital strategy. Application leaders supporting CRM and customer experience can use this Gartner report to shortlist vendors and their product capabilities for further evaluation. Click below to access your copy.
Posted: 27 May 2020 | Published: 27 May 2020


Self-Service Best Practices for Salesforce Community Cloud
sponsored by Coveo
WEBCAST: If you want to make great self-service a reality on your Salesforce Community you need to give customers an intelligent and intuitive search experience and proactively recommend content that can help. Watch this webinar to learn tips and best practices you can implement to increase self-service success & boost case deflection.
Posted: 11 Mar 2020 | Premiered: Mar 11, 2020


The Total Economic Impact of Pega Customer Decision Hub
sponsored by Pegasystems
RESEARCH CONTENT: For marketers today, delivering an exceptional CX is imperative – and requires investment. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed 4 customers with up to 5 years of experience using Pega Customer Decision Hub. Download the report to review the results.
Posted: 24 Apr 2020 | Published: 24 Apr 2020


Take Personalization to the Next Level with Hyper-Personalization
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Watch this webinar to learn about hyper-personalization and how it can help take you existing strategy to the next level.
Posted: 04 May 2020 | Premiered: May 4, 2020

Is it time the contact center walked away from social media?
sponsored by BT
WHITE PAPER: Download this white paper to learn why some organizations have begun to move away from social media when it comes to contacting customers, and what you can do to derive more value from it.
Posted: 12 Mar 2020 | Published: 12 Mar 2020


The CX Pro’s Guide to Speech Analytics
sponsored by CallMiner
WHITE PAPER: Speech analytics solutions have traditionally been used by the contact center, but that may be changing as more organizations adopt them elsewhere. Download this “CX Pro’s Guide to Speech Analytics” to explore all the need-to-know details and learn how you can use them to enhance and improve CX.
Posted: 19 Mar 2020 | Published: 19 Mar 2020

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