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Business to Consumer Reports

Why a Seamless CX is Essential for Business Success sponsored by TechTarget RESOURCE: Now that CX is appearing everywhere, it might be time to expand on the old concept of CRM. Inside our member-exclusive guide, How to Enhance the Customer Journey with CX Management, find out why embracing and crafting a seamless CX is essential for business success. To claim your free download, share your insight in our CRM questionnaire today. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: B2B \| B2C \| CRM \| Marketing \| Personalization \| Web Content Management

How CX Drives Digital Transformation sponsored by TechTarget RESOURCE: For organizations looking to transform CX, knowing precisely which digital CX technologies to consider – along with setting a reasonable budget – can be a time-consuming and overwhelming task. That's why experts at SearchCustomerExperience put together a guide on Why CX Should Drive Your Digital Transformation. Grab your copy after a brief survey. Posted: 05 Sep 2019 \| Published: 03 Dec 2019 TOPICS: B2B \| B2C \| CRM \| Marketing \| Personalization \| Web Content Management

Monetising the Mobile Content Plan sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing on the routes Mobile Network Operators (MNOs) taking to develop new business models. Posted: 22 Mar 2013 \| Published: 22 Mar 2013 TOPICS: B2C \| Banking Services \| Billing Systems \| Content Delivery \| Content Networking \| Content Providers \| eCommerce \| eCommerce Services \| Mobile Payments \| Mobile Workers \| QOS \| Smart Phones \| Social Networking \| Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Service Providers \| Telecommunications Services

Gartner: What CIOs should know about cloud‑based customer service sponsored by ComputerWeekly.com ANALYST BRIEF: IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. Posted: 25 Nov 2013 \| Published: 25 Nov 2013 TOPICS: B2B \| B2C \| CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Service Level Management \| Software as a Service

Business Value of ServiceNow Customer Service Management sponsored by ServiceNow ANALYST REPORT: In this Total Economic Impact study by Forrester, discover the framework for evaluating the potential financial impact of investing in ServiceNow Customer Service Management. Posted: 30 Jul 2019 \| Published: 01 Apr 2019 TOPICS: B2B \| B2C \| Business Service Management \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

RSA's Digital Journey sponsored by ComputerWeekly.com PRESENTATION: Ian Hood, Group Digital Director of RSA, tells the story of one of the UK's largest insurers journey to digital technology in this presentation. Posted: 22 Aug 2014 \| Published: 22 Aug 2014 TOPICS: B2B \| B2C \| Business Intelligence \| CEOs \| CIOs \| Cloud Computing \| eCommerce \| Mobile Workers \| Smart Phones \| Social Computing \| Social Networking

Over-the-Top Video: First to Scale Wins sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. Posted: 16 Oct 2012 \| Published: 12 Oct 2012 TOPICS: B2C \| Broadband ISDN \| Broadband Video Services \| Broadband Wireless Networks \| IPTV \| Television Services \| Video Portals \| Video Services \| Video-on-Demand \| Video-over-DSL

CW Buyer's Guide: Customer Relations (CRM) sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. Posted: 31 Jan 2012 \| Published: 05 Oct 2011 TOPICS: B2B \| B2C \| CIOs \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Social Networking

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative sponsored by IBM ANALYST BRIEF: In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). Posted: 17 Nov 2011 \| Published: 31 Mar 2011 TOPICS: B2B \| B2C \| Cloud Computing \| Cloud CRM \| CRM \| CRM Analytics \| CRM Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Manufacturing Software \| Web 2.0

Sales 2.0: How Businesses Are Using Online Collaboration to Spark Sales sponsored by Oracle Corporation WHITE PAPER: This white paper examines research that reveals how sales and marketing professionals who use collaboration and Sales 2.0 tools gain a competitive advantage over their peers who do not use them. Posted: 19 Sep 2008 \| Published: 19 Sep 2008 TOPICS: B2B \| B2C \| Collaboration \| Lead Generation \| Sales Channels \| Sales Representatives \| Social Networking

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