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Business to Consumer Reports

Gartner: What CIOs should know about cloud‑based customer service sponsored by ComputerWeekly.com ANALYST BRIEF: IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. Posted: 25 Nov 2013 \| Published: 25 Nov 2013 TOPICS: B2B \| B2C \| CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Service Level Management \| Software as a Service

Monetising the Mobile Content Plan sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing on the routes Mobile Network Operators (MNOs) taking to develop new business models. Posted: 22 Mar 2013 \| Published: 22 Mar 2013 TOPICS: B2C \| Banking Services \| Billing Systems \| Content Delivery \| Content Networking \| Content Providers \| eCommerce \| eCommerce Services \| Mobile Payments \| Mobile Workers \| QOS \| Smart Phones \| Social Networking \| Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Service Providers \| Telecommunications Services

CW Buyer's Guide: Customer Relations (CRM) sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. Posted: 31 Jan 2012 \| Published: 05 Oct 2011 TOPICS: B2B \| B2C \| CIOs \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Social Networking

Euro crisis: Key questions CEOs and CIOs should ask each other sponsored by ComputerWeekly.com ANALYST BRIEF: With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. Posted: 02 Apr 2012 \| Published: 02 Apr 2012 TOPICS: B2B \| B2C \| Business Continuity Planning \| Business Environment \| Business Intelligence \| CEOs \| CIOs \| Disaster Planning \| Disaster Recovery \| European Union \| Financial Systems \| Financing \| Supplier Management \| Supplier Relationship Management \| Supply Chains

15% of customer service interactions will be handled by AI in 2021 sponsored by TechTarget RESOURCE: 15% of all customer service interactions by 2021 will be handled completely by AI, according to Gartner. As this deadline comes closer, business leaders are facing increasing pressure to adopt digital technology – like self-service platforms. Posted: 28 Mar 2020 \| Published: 28 Mar 2020 TOPICS: B2B \| B2C \| CRM \| Marketing \| Personalization \| Web Content Management

Leaders and Laggards in the Digital Economy sponsored by ComputerWeekly.com IT BRIEFING: The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it. Posted: 28 Mar 2012 \| Published: 28 Mar 2012 TOPICS: B2B \| B2C \| Broadband Wireless Services \| Business Development \| CEOs \| CIOs \| Cloud Computing \| Data Analytics \| Internet \| Mobile Workers \| Smart Appliances \| Smart Phones \| Social Networking \| Wireless Internet

RSA's Digital Journey sponsored by ComputerWeekly.com PRESENTATION: Ian Hood, Group Digital Director of RSA, tells the story of one of the UK's largest insurers journey to digital technology in this presentation. Posted: 22 Aug 2014 \| Published: 22 Aug 2014 TOPICS: B2B \| B2C \| Business Intelligence \| CEOs \| CIOs \| Cloud Computing \| eCommerce \| Mobile Workers \| Smart Phones \| Social Computing \| Social Networking

Over-the-Top Video: First to Scale Wins sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. Posted: 16 Oct 2012 \| Published: 12 Oct 2012 TOPICS: B2C \| Broadband ISDN \| Broadband Video Services \| Broadband Wireless Networks \| IPTV \| Television Services \| Video Portals \| Video Services \| Video-on-Demand \| Video-over-DSL

How Luxury Brands Can Reach The Growing Market in China - Presentation transcript sponsored by CDNetworks PRESENTATION TRANSCRIPT: This presentation transcript explains how your business can leverage a global content delivery network (CDN) to increase application performance and deliver reliable ecommerce services to customers across the globe. Posted: 31 Jul 2012 \| Published: 21 Jun 2012 TOPICS: Application Deployment \| Application Integration \| Application Monitoring \| Application Performance Management \| Applications Management \| B2B \| B2C \| C2C \| Content Delivery \| Content Management \| Customer Loyalty \| Customer Retention \| Customer Service \| eCommerce \| eCommerce Software \| Network Architectures \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Web Applications Management

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative sponsored by IBM ANALYST BRIEF: In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). Posted: 17 Nov 2011 \| Published: 31 Mar 2011 TOPICS: B2B \| B2C \| Cloud Computing \| Cloud CRM \| CRM \| CRM Analytics \| CRM Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Manufacturing Software \| Web 2.0

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