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e-Service White Papers (View All Report Types)
 
Why the UK Energy Sector needs to give control to its customers
sponsored by Genesys
WHITE PAPER: Access this white paper to discover why disruption is a driving force of the utility landscape and learn 6 priorities for bringing digital to the forefront of your company’s business strategy.
Posted: 19 May 2020 | Published: 15 May 2020

Genesys

5 Signs It's Time to Partner with a Retail Technology Provider
sponsored by SFG
WHITE PAPER: In this white paper, explore 5 signs it's time to partner with a retail technology provider. Review how ecommerce businesses can benefit from retail technology partners, and discover if SFG is right for your organization.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

SFG

How AI Improves the Customer Experience
sponsored by CallMiner
WHITE PAPER: Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.
Posted: 03 Apr 2019 | Published: 03 Apr 2019

CallMiner

Leveraging Maintenance and Repair Data to Support Operations Excellence
sponsored by Hitachi Vantara
WHITE PAPER: Use this industrial IoT guide to understand how you can enhance maintenance approaches with IoT data and ultimately reduce labor and repair costs.
Posted: 10 Dec 2019 | Published: 10 Dec 2019

Hitachi Vantara

Creating Consumer Impact in Retail
sponsored by Twilio
WHITE PAPER: When customers engage with brands, they prioritize two things: Convenience and customization. The growing number of touchpoints is complicating the customer journey. In this white paper, learn about a flexible but one-to-one communication strategy can reduce complexity while delivering quality experiences.
Posted: 18 Jun 2020 | Published: 18 Jun 2020

Twilio

Connecting to Better Customer Experiences
sponsored by Genesys
WHITE PAPER: 79% of customers reported being more loyal to the organizations that are easy and simple to contact. For organizations struggling to improve their customer experience, data is the solution. In this eBook, find a collection of key insights around innovating with data from Connected Customer 2019’s speakers.
Posted: 20 May 2020 | Published: 20 May 2020

Genesys

Understanding Your Needs for BPM and aPaaS
sponsored by Mendix
WHITE PAPER: Download this BPM guide which outlines both primary use case integrations and possible barriers that could be resolved with an aPaaS tool.
Posted: 20 Nov 2019 | Published: 20 Nov 2019

Mendix

Talkdesk: Enterprise Cloud Contact Center for the Digital World
sponsored by Talkdesk
WHITE PAPER: In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.
Posted: 23 Aug 2019 | Published: 23 Aug 2019

Talkdesk

Infographic: Bridging the Gap Between Business and IT
sponsored by IBM
WHITE PAPER: This infographic illustrates the necessity of integration between business and IT, as well as the fundamental disagreements that exist between the two groups.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

IBM

Mastering the New Customer Experience Mangement in the Era of the Empowered Customer
sponsored by Sitecore
WHITE PAPER: In thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers.
Posted: 03 Mar 2015 | Published: 30 Apr 2014

Sitecore
 

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