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e-Service Reports
 
Transform Your Contact Center with Collaboration Across Your Business
sponsored by 8x8, Inc.
WEBCAST: Watch this webcast to learn about the value of implementing UC capabilities into your contact center, and how 8x8 can help guide the process.
Posted: 06 Mar 2020 | Premiered: Mar 6, 2020

8x8, Inc.

Appian For Insurance Complex Policy Quotation
sponsored by Appian
WHITE PAPER: Insurers are held back by legacy technology, which leaves them with streams of siloed tasks throughout the quoting and underwriting process. Read this whitepaper to learn about a solution that allows insurers to leverage their existing systems and streamline quoting processes for increased efficiency and productivity through 4 capabilities.
Posted: 22 Jan 2020 | Published: 22 Jan 2020

Appian

How Customers Are Responding to the Planned 2025 End of ECC6 Mainstream Maintenance Deadline
sponsored by Rimini Street
DATA SHEET: With SAP creating a 2025 deadline for ECC6 maintenance, customers have been forced to begin planning for the end date – whether that means finding alternatives now or riding out current SAP licenses. Download this data sheet which delivers 5 critical takeaways on how SAP market customers are planning for this change.
Posted: 07 Nov 2019 | Published: 07 Nov 2019


Riding the wave of uncertainty
sponsored by Mindshare - Sage
WHITE PAPER: IDC forecasts that by 2020, to increase speed, agility, efficiency, and innovation, 80% of manufacturers will need to extensively restructure, placing data at the center of their processes. Download this guide to review the 6 areas of process manufacturing to prioritize as you plan your strategy for the future.
Posted: 19 Dec 2019 | Published: 19 Dec 2019

Mindshare - Sage

Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation
sponsored by ServiceNow
WHITE PAPER: Customer service organizations are making significant investments in emerging technologies like AI and analytics to deliver exceptional experiences. Learn how you can integrate intelligent technologies to improve customer service with the help of ServiceNow in this white paper.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

AI Chatbot Buyers Guide: How to pick the right chatbot for your organization.
sponsored by LogMeIn, Inc.
WHITE PAPER: Whether you're looking for an AI-powered chatbot for HR, IT, or customer service – the primary task it will be used for will dictate what tool to get. Download this 11-point checklist for guidance when purchasing an AI chatbot.
Posted: 16 Dec 2019 | Published: 16 Dec 2019

LogMeIn, Inc.

Creating Seamless, Personalized Self-Service Experiences With AI
sponsored by SearchUnify
RESOURCE: Improving customer self-service is a great way to increase customer engagement and boost productivity. Read this resource to learn 4 essential elements that every customer support organization can incorporate into their self-service offerings to save customers time and keep them satisfied.
Posted: 11 Mar 2020 | Published: 10 Dec 2019

SearchUnify

Right Sizing Your Spend with Salesforce
sponsored by ClearEdge
WHITE PAPER: Sizing your Salesforce deal incorrectly can cost you in the long run. Download now to learn best practices in planning for license additions and reductions with Salesforce. Key components addressed include: lost leverage from under-purchase, why customers over-purchase, how to forecast accurately, and pros and cons of 4 deal structures.
Posted: 07 Feb 2020 | Published: 07 Feb 2020

ClearEdge

IoT Solution Architecture: Essentials Guide
sponsored by Mendix
WHITE PAPER: When approaching IoT, you need to turn data into insights and understand three solution types: endpoints, software, and applications. Download this IoT implementation guide for an understand of the IoT solution anatomy and takeaway 7 recommendations you can use for your own projects.
Posted: 13 Nov 2019 | Published: 13 Nov 2019

Mendix

The CX Pro’s Guide to Speech Analytics
sponsored by CallMiner
WHITE PAPER: Speech analytics solutions have traditionally been used by the contact center, but that may be changing as more organizations adopt them elsewhere. Download this “CX Pro’s Guide to Speech Analytics” to explore all the need-to-know details and learn how you can use them to enhance and improve CX.
Posted: 19 Mar 2020 | Published: 19 Mar 2020

CallMiner
 

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