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e-Service Reports
 
Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Five9 Customer Service Index 2017 Part I
sponsored by Five9
ANALYST REPORT: Explore the first part of the customer service index and learn how consumers view customer support and engagement.
Posted: 02 Feb 2018 | Published: 31 Dec 2017

Five9

9 Reasons to Make the Move to a Cloud Contact Center
sponsored by Five9
WHITE PAPER: Learn about what a maturing cloud means for your contact center, and 9 reasons your organization should make the move to stay competitive.
Posted: 01 Feb 2018 | Published: 31 Dec 2017

Five9

2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

Microsoft

Plan Now For Customer Service In 2021
sponsored by Genesys
ANALYST REPORT: Customer service technology buyers typically plan for the next one to two years. In this Forrester report, find out how contact center decision-makers can reshape customer service by 2021.
Posted: 20 Feb 2018 | Published: 31 Dec 2016

Genesys

Fighting Fraud with Unified Data
sponsored by Adyen
WHITE PAPER: Explore how unified commerce can give retailers a metric to detect potential fraud and note transactions that do not fit a customer's established pattern.
Posted: 07 Feb 2018 | Published: 30 Nov 2017

 

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