Business of Information Technology  >   Business Processes  >   Customer Service  >  

e-Service

RSS Feed   
e-Service Reports
 
Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

How America’s Largest Department Store Saved 1,500 Man Hours and Nearly $500k in Less Than a Year
sponsored by Ayehu
CASE STUDY: Despite the retail bankruptcy trend, the largest department store in America leveraged an automation platform to cut down 1,500 labor hours and save $500,000 in less than a year. Download this AI case study to see the 5 business outcomes of this AI platform implementation.
Posted: 08 Nov 2019 | Published: 08 Nov 2019

Ayehu

The CIO's Guide: How To Drive Operations Efficiency Thru Automation
sponsored by Ayehu
WHITE PAPER: Download this CIO’s guide to automated operations, and discover 10 factors of automation ROI you should consider when adopting automated platforms, and 5 platform traits you should prioritize.
Posted: 07 Nov 2019 | Published: 07 Nov 2019

Ayehu

The Winning Case for Voice of the Customer Programs
sponsored by Upland RO Innovation
WEBCAST: Any business that hopes to succeed and thrive in the modern world will need an always-growing understanding of their customers—to hear what they are asking for before they even ask. Watch this webinar to discover why your organization should leverage Voice of the Customer programs—and how to easily implement them.
Posted: 24 Oct 2019 | Premiered: Oct 24, 2019

Upland RO Innovation

CMOs: How to Leverage Data to Enhance Customer Experiences
sponsored by Verizon
WHITE PAPER: In this white paper, learn how CMOs can drive cutting-edge customer experiences by leveraging their existing business data, and review how leveraging your data effectively can help attract new prospects, increase conversion rates, and reduce customer churn.
Posted: 30 Aug 2019 | Published: 30 Aug 2019

Verizon

How Flexible IT Platforms Can Transform the Customer Experience
sponsored by Verizon
WHITE PAPER: Read this white paper to learn how a flexible IT platform can help you deliver the CX that your customers demand, empower your employees, and demonstrate value to shareholders.
Posted: 03 Sep 2019 | Published: 03 Sep 2019

Verizon

CX in Retail: Making Personalization Work While Protecting Customer Privacy
sponsored by DMI Inc
WHITE PAPER: Inside, discover how to make personalization work for your retail organization without compromising customer privacy. Uncover the digital technologies moving retailers closer to seamless digital experience, and review 4 ways to keep your customer secure throughout the personalization process.
Posted: 26 Sep 2019 | Published: 26 Sep 2019

DMI Inc

Allstate Transforms its Call Centers with Amelia
sponsored by IPSoft
CASE STUDY: Intending to remain competitive with digitally-native insurance startups, the company decided to optimize its customer service using IPsoft's Amelia. Read this case study to find out how this investment translated into a substantial increase in total productivity, with 75% of inquiries being solved by Amelia itself alone.
Posted: 18 Sep 2019 | Published: 18 Sep 2019

IPSoft

Next Generation Platform for IT Automation & Orchestration
sponsored by Ayehu
WHITE PAPER: Businesses like IBM, CVS, and GE have all made IT automation a priority – but how exactly have they implemented it within their IT operations? Download this whitepaper for a look into Ayehu, the automation platform these global brands use to automate tasks to become more efficient.
Posted: 06 Nov 2019 | Published: 06 Nov 2019

Ayehu

2019 CX Trends Report
sponsored by InMoment
RESEARCH CONTENT: InMoment surveyed 1000 US consumer and brands to discover where both groups aligned or disconnected on a variety of customer experience (CX) topics—you can find the survey results here in this CX trends report.
Posted: 21 Oct 2019 | Published: 21 Oct 2019

InMoment
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement