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e-Service Reports
 
Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Omnichannel Support Made Easy With Zendesk
sponsored by Zendesk
RESOURCE: For many businesses, keeping up with evolving customer expectations can be difficult. In research conducted by Loudhouse, customers are less patient and expect more from their customer service than they did 3 years ago. Read this resource to learn more about how to evolve with customer service expectations.
Posted: 01 Nov 2018 | Published: 01 Nov 2018

Zendesk

Reimagine Productivity with Microsoft Dynamics 365
sponsored by Microsoft
EBOOK: Businesses around the world are seeing the benefits of helping employees work smarter together, automating cumbersome manual tasks, and using customer data as a factor in deciding what to offer. Download this e-book to find out how business solutions from Microsoft help you move away from the complexity of traditional ERP and CRM systems.
Posted: 20 Nov 2018 | Published: 20 Nov 2018

Microsoft

11 Cloud Contact Center Providers That Matter & How They Stack Up
sponsored by Serenova
ANALYST REPORT: In this Forrester report, learn about 11 contact center providers and how they measure up and help customer service leaders select the right cloud contact center provider for their needs.
Posted: 25 Oct 2018 | Published: 25 Sep 2018

Serenova

Beyond CRM: Rethinking Customer Service in a Connected, Digital Age
sponsored by ServiceNow
RESEARCH CONTENT: In this report, explore how forward-thinking business leaders are redefining the fundamentals of customer service by investing in new strategies, processes, and technology that help drive case volumes down & increase customer loyalty.
Posted: 25 Oct 2018 | Published: 25 Oct 2018

ServiceNow

Modernizing Customer Experience with Live Experience Cloud
sponsored by Oracle
VIDEO: As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt. As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt.
Posted: 06 Nov 2018 | Premiered: 06 Nov 2018

Oracle
 

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