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e-Service Reports
 
Be where your customers need you to be
sponsored by Axway
DATA SHEET: In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.
Posted: 13 May 2020 | Published: 13 May 2020

Axway

TestFairy Shortens Sales Cycles from Two Months to Two Weeks
sponsored by Panorays
CASE STUDY: The CEO of TestFairy, a prominent mobile testing platform, desired to build his company’s customer base, but the sales process always stalled when attempting to receive security approval. Reason being, security audits were inefficient, and approval took a very long time. Skim through this case study to see how TestFairy cleared this hurdle.
Posted: 01 Dec 2020 | Published: 01 Dec 2020

Panorays

A Computer Weekly buyer's guide to next-generation retail technology
sponsored by ComputerWeekly.com
EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.
Posted: 04 Jan 2021 | Published: 04 Jan 2021

ComputerWeekly.com

Your Go-To Guide for Web Personalization with Progress Sitefinity
sponsored by Progress Software Corporation Sitefinity
EBOOK: Download this e-book for a refresher of content personalization fundamentals and learn how Progress Sitefinity CMS and Sitefiniity Insight can help manage, organize, and deliver your content.
Posted: 15 May 2020 | Published: 15 May 2020


Creating quality customer relationships
sponsored by OpenText
CASE STUDY: FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
Posted: 10 Dec 2020 | Published: 10 Dec 2020

OpenText

The Era of Messaging
sponsored by [24]7.ai
WHITE PAPER: Read this white paper to learn why messaging is so vital to the customer experience today, and how your organization can move forward with a successful messaging platform and strategy.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

[24]7.ai

How To Grow Your Local Business During Uncertain Times
sponsored by Podium
WEBCAST: This webcast from Podium discusses the simple things that businesses can do to continue growing through the pandemic and beyond. Access it here to learn how to optimize your web presence to drive more leads, stand out from your competition by building a strong online reputation, effectively communicate with customers, and more!
Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

Podium

Insights from CX leaders on improving customer care with Slack
sponsored by Slack
WEBCAST: With the right collaboration tools, your customer support team can ensure that problems get resolved the first time around. Watch this webinar to hear from CX leaders on how they’ve improved customer care with the help of Slack.
Posted: 29 Dec 2020 | Premiered: Dec 29, 2020

Slack

Conversational Commerce
sponsored by [24]7.ai
EBOOK: [24]7.ai defines Conversational Commerce as a tool that aims to replicate and automate a deep level of communication between company and customer found in traditional, face-to-face interactions. Get the basics about the “customer experience of the future” in this 35-page introductory guide.
Posted: 21 Sep 2020 | Published: 21 Sep 2020

[24]7.ai

Take Personalization to the Next Level with Hyper-Personalization
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Watch this webinar to learn about hyper-personalization and how it can help take you existing strategy to the next level.
Posted: 04 May 2020 | Premiered: May 4, 2020

 

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