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IT Services White Papers (View All Report Types)
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Why Service Mapping Beats Dependency Mapping
sponsored by Flexera Software
WHITE PAPER: Dive inside this guide to learn the differences between dependency mapping and service mapping and why those distinctions are so important to know. Plus, you’ll learn how to use service mapping to eliminate the hassles that appear in dependency mapping scenarios.
Posted: 24 Nov 2020 | Published: 24 Nov 2020

Flexera Software

Why Service Providers Need Open Source Expertise to Drive Customer Success
sponsored by Red Hat
WHITE PAPER: Open source software is a key part of hybrid cloud environments, and service providers are increasingly turning to it to fill in gaps in their technology—as well as responding when customers demand open source expertise to answer questions. Read this short 451 Research paper to learn why open source expertise is crucial for service providers.
Posted: 19 Nov 2020 | Published: 19 Nov 2020

Red Hat

Business, Reimagined: A Preparedness Guide for Insurance & Financial Services
sponsored by Hyperscience Europe Ltd
WHITE PAPER: For many insurance and financial service firms, the global pandemic required a shift towards increased automation. In this guide, learn what an accelerated digital transformation means for your organization and why now is the best time to take this step.
Posted: 19 Nov 2020 | Published: 19 Nov 2020

Hyperscience Europe Ltd

Digital Transformation to Optimize Applications
sponsored by Cisco
WHITE PAPER: Organizations can guarantee better application performance by upgrading their platforms. In this infographic, explore how embracing digital transformation can improve application performance, reduce public cloud costs and more
Posted: 18 Nov 2020 | Published: 18 Nov 2020

Cisco

4 Traits of Effective Remote Support Tools
sponsored by LogMeIn Rescue
WHITE PAPER: Higher-ed IT desks have long relied on low-tech support tools to get the job done—tools that are often ill-equipped to handle today’s increased workloads. Jump into this article to learn the top four characteristics to look out for when evaluating new remote support tools.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

LogMeIn Rescue

Now Platform® Paris release Fact Sheet
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about ServiceNow’s Now Platform Paris release and its features, as well as the benefits you could achieve with it.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

ServiceNow

Don't Lose Gamers, Lose Latency
sponsored by Hosting Services
WHITE PAPER: The challenge of eliminating latency affects everything from MMORPG marketing to the success of VR devices. In this white paper, learn what exactly latency is, as well as recommendations for removing latency issues.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

Hosting Services

The Five Challenges of Modern IT Operations
sponsored by OpsRamp
WHITE PAPER: Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

OpsRamp

Transform Workforce Experiences With An Intelligent, Unified Approach To IT.
sponsored by Dell Technologies Partner Program
WHITE PAPER: Access this white paper to learn about Unified Workspace, a platofrm designed to deploy, secure, manage, and support nearly all devices from the cloud.
Posted: 30 Oct 2020 | Published: 30 Oct 2020

Dell Technologies Partner Program

IT Operations Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER: Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.
Posted: 21 Oct 2020 | Published: 21 Oct 2020

ServiceNow

Red Hat, IBM and SAP: Collaborating on Bridging the Intelligent Enterprise with a Cloud-Native Future
sponsored by Red Hat
WHITE PAPER: As new developments emerge in the cloud, companies are starting to realize that open, flexible solutions are needed to ensure their IT architecture can deal with whatever change the future brings. Read on to learn how Red Hat is partnering with IBM and SAP to create open, consistent development experiences across VMs, containers, and more.
Posted: 16 Oct 2020 | Published: 25 Jun 2020

Red Hat

IT Consolidation - What’s Next for Government and Education Modernization Initiatives?
sponsored by SolarWinds, Inc.
WHITE PAPER: In order to realize the full value of IT consolidation, organizations must also consolidate their IT operations management (ITOM) tools. Access this white paper to learn the 5 steps to enhance your organization’s IT consolidation with tool consolidation and the 8 benefits it can bring.
Posted: 09 Oct 2020 | Published: 09 Oct 2020

SolarWinds, Inc.

For Everything-as-a-Service: HPE GreenLake is at Your Service
sponsored by Datacentrix and HPE
WHITE PAPER: Consumption-based IT services are an easy way to ensure that your company is only spending what’s needed--freeing up more resources for value-adding tasks instead. Unsure what consumption-based IT has to do with costs? Dive inside to learn more.
Posted: 02 Oct 2020 | Published: 02 Oct 2020

Datacentrix and HPE

Does Your Service Management Solution Meet the Needs of a Modern Organization?
sponsored by Ivanti
WHITE PAPER: Think about your IT organization. Does it look the exact same as when your current IT service management tools were first deployed? Odds are, probably not. Unlock access to an exclusive ITSM checklist that explains how to properly measure your service management tools ability to keep up with change.
Posted: 01 Oct 2020 | Published: 29 May 2020

Ivanti

How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER: Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020

Freshworks

Gain Accurate Visibility of Your IT Estate
sponsored by Ivanti
WHITE PAPER: Over 50% of organizations have twelve or more discovery and inventory tools running at once, leading to a lot of confusion. Inside, find three examples that depict the value of complete IT visibility—and how the lack there-of can impact your IT organization, its users, and even the business.
Posted: 11 Sep 2020 | Published: 11 Sep 2020

Ivanti

Top 10 Ways Your IT Team is Wasting Time (And What You Can Do About It)
sponsored by Advizex
WHITE PAPER: Access this white paper to see the 10 most common IT inefficiencies that organizations are facing and learn how to solve them.
Posted: 04 Sep 2020 | Published: 04 Sep 2020

Advizex

The Top 3 IT Pains of the New Reality and How to Solve Them
sponsored by ServiceNow
WHITE PAPER: In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these three distinct headaches—and learn how to start solving them.
Posted: 21 Aug 2020 | Published: 21 Aug 2020

ServiceNow

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner
sponsored by Serviceaide
WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.
Posted: 09 Jun 2020 | Published: 09 Jun 2020

Serviceaide

Adapting IT Operations to Uncertain Times
sponsored by ServiceNow
WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020

ServiceNow

Networks in Transition: How Leaders are Addressing Multifaceted Challenges
sponsored by Verizon
WHITE PAPER: Digital transformation efforts are skyrocketing – and these projects rely on a variety of resources across your IT networks. What's your network's threshold for handling these workloads? Take this whitepaper to figure out the top network deliverables you should prioritize when supporting digital transformation projects in 2019.
Posted: 15 Aug 2019 | Published: 15 Aug 2019

Verizon

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019

Serviceaide

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide
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