EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile

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IT service management (ITSM) is changing, and with it your service desk has to change to. The service desk must adopt a proactive approach and become more diverse and better integrated with your varying technologies that emphasize automation, mobility and visibility.

Download this whitepaper now to find the results of a detailed study that analyzed this change and why you need to make it.

Vendor:
IBM
Posted:
Feb 8, 2021
Published:
Apr 10, 2013
Format:
PDF
Type:
White Paper
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