EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile

IT service management (ITSM) is changing, and with it your service desk has to change to. The service desk must adopt a proactive approach and become more diverse and better integrated with your varying technologies that emphasize automation, mobility and visibility.

Download this whitepaper now to find the results of a detailed study that analyzed this change and why you need to make it.

Vendor:: IBM
Posted:: Feb 8, 2021
Published:: Apr 10, 2013
Format:: PDF
Type:: White Paper

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