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VoIP: Real Deployment Stories from the Field
sponsored by 8x8, Inc.
WEBCAST: This webcast features a seasoned VoIP veteran with real-world experience from thousands of successful deployments, detailing how VoIP-based technology has changed, where it is going, and where it might take companies like yours tomorrow.
Posted: 21 Dec 2015 | Premiered: May 22, 2015

8x8, Inc.

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Why Innovation Matters: Discussing 8x8's Patents and Technologies
sponsored by 8x8, Inc.
VIDEO: Watch this informative webcast to hear executives from 8x8 reflect on their culture of innovation and discuss why it matters to customers and to the cloud communications industry. You'll find out how their patents and technologies have changed the business communications market.
Posted: 23 Nov 2015 | Premiered: 22 Jan 2015

8x8, Inc.

Best practices for a seamless Omnichannel Customer Experience
sponsored by Genesys
WHITE PAPER: It is critical that you consider how to design a memorable experience in the customer lifecycle that maps to the needs of your particular customer segment and aligns to your brand values. Download this white paper now to uncover six best practices to help you design and implement that experience.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Genesys

Noise in the Customer Service Center
sponsored by Plantronics
WHITE PAPER: In this white paper learn why background noises are lowering productivity, increasing stress, and headaches. Discover how you can mitigate the effects of noise in your organization's contact center.
Posted: 12 Jan 2016 | Published: 12 Jan 2016

Plantronics

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
sponsored by Avaya
WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya

Case Study: TORO National Support Network
sponsored by NEC Corporation
CASE STUDY: Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility.
Posted: 24 Aug 2009 | Published: 05 Aug 2009

NEC Corporation

Best Practices for a contact center technology overhaul
sponsored by Contactual (Now 8x8, Inc.)
EBOOK: Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
Posted: 13 Jun 2011 | Published: 10 Jun 2011

Contactual (Now 8x8, Inc.)

Loss from Legacy Call Center Infrastructure
sponsored by Genesys
WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

Genesys

Avaya Asia Pacific Customer Experience Index 2013
sponsored by Avaya
WHITE PAPER: This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya
 
 
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