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Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Reshaping the Contact Center for a New Era of Customer Interactions
sponsored by Twilio
WEBCAST: This on-demand webcast with Forrester Research Principle Analyst Art Schoeller dives into the world of cloud-driven contact centers, and what they can do for your business. View now to find out what Forrester's research shows for companies that have already implemented this strategy, and if the cloud will work for your CRM center.
Posted: 24 Oct 2014 | Premiered: Oct 24, 2014


Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Kalibrate Video Postcard
sponsored by IBM
VIDEO: This video explores how one organization was able to help a client to automate its IT service management in order to deliver more scalable services to its customers. You'll learn how this approach allowed the client to move beyond a manual, paper-based system, greatly reducing process time.
Posted: 07 Nov 2014 | Premiered: 09 Jul 2014

IBM

Great Customer Service Takes off at WestJet
sponsored by IBM
VIDEO: Learn why WestJet turned to IBM Security Identity and Access Management to gain a better understanding of its guests.
Posted: 09 Oct 2014 | Premiered: 24 Oct 2013

IBM

Woolworths and Google: Innovating together
sponsored by Google
WEBCAST: Tune in to this in-depth webcast to learn how one company was able to implement widespread change within their business with the help of Google Apps for Business. Watch this webcast today, and discover how you can bring serious change to your organization and facilitate innovation within, with Google Apps for Business.
Posted: 19 Aug 2014 | Premiered: Jun 8, 2014

Google

The Data Center Life Cycle: Operation Services
sponsored by APC by Schneider Electric
VIDEO: Offering scalable services, you can choose between vendor management for one point of contact off-site, managed maintenance for a dedicated Schneider professional in your data centre, or the popular facility operations option to employ a full time in-house staff.
Posted: 04 Nov 2014 | Premiered: 06 Mar 2014

APC by Schneider Electric

SMART Guidance for Exchange Migrations
sponsored by BinaryTree
WEBCAST: Microsoft Exchange Server 2013 has several new features, this webinar reviews some of these and walks through the migration process from Exchange Server 2010 or earlier.
Posted: 03 Oct 2013 | Premiered: Sep 26, 2013

BinaryTree

Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.
 
 
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