Contact Centre Services Multimedia

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May 26, 2012

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Contact Centre Services Multimedia (View All Report Types)

Cloud-Based Communications: Are They Right For Your Organization? sponsored by Interactive Intelligence, Inc. PODCAST: Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. Posted: 14 May 2012 \| Premiered: 14 May 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? sponsored by Interactive Intelligence, Inc. WEBCAST: This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. Posted: 27 Apr 2012 \| Premiered: 27 Apr 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: 20 Apr 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Perform better with DevOPs sponsored by Hewlett-Packard Company VIDEO: This exclusive interview with Sr. Systems Manager of Blue Cross Blue Shield Florida, Victor Miller, discusses how Blue Cross Blue Sheild optimized their development and operations with a system that improves collaboration between the teams. Posted: 27 Apr 2012 \| Premiered: 27 Apr 2012 TOPICS: Application Development \| Application Performance Management Software \| Health Care Industry \| Infrastructure Management \| IT Management \| IT Management Services

Episode Overview: Top 10 tips for Planning your IT transformation sponsored by HP VIDEO: In today's instant on world, instant results can put your enterprise ahead of the competition. To embrace this new view, enterprise IT must overcome complexity and critical constraints. This resource explores how organizations can meet today’s instant on demands efficiently and cost-effectively. Posted: 07 Oct 2011 \| Premiered: 07 Oct 2011 TOPICS: Business Intelligence \| Business IT Alignment \| Business Management \| Data Center Management \| IT Management \| IT Management Services \| IT Managers

Experience and IT transformation with a converged infrastructure sponsored by HP VIDEO: This resource explores how UPS became an instant-on enterprise with an easy to manage converged infrastructure. This technology enabled them to respond quickly to business and IT developments, improve customer relationships, increase scalability and reliability, and reduce costs. Discover how your company can become an instant-on enterprise today. Posted: 10 Oct 2011 \| Premiered: 10 Oct 2011 TOPICS: Converged Networks \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| Systems Management

Streamline Your Data Center with DCIM Tools sponsored by APC by Schneider Electric WEBCAST: This talk covers, through a series of examples, how data centre infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery. Posted: 20 Mar 2012 \| Premiered: 20 Mar 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| Software Development Tools

HP Software VP Paul Muller talks about the trends he sees in Enterprise Mobility. sponsored by Hewlett-Packard Company VIDEO: This brief video highlights the benefits of enterprise mobility for IT management. Watch now to learn how you can monitor application lifecycle performance from an iPad or check up on your IT operations from your smartphone. Posted: 01 May 2012 \| Premiered: 01 May 2012 TOPICS: Application Life-Cycle Management \| Application Life-Cycle Management Software \| Application Monitoring \| Application Monitoring Software \| IT Management \| IT Management Services \| Mobile Device Management \| Mobile Device Management Software

Serena Service Manager: Demo sponsored by SERENA Software, Inc. WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs. Posted: 04 Apr 2012 \| Premiered: 04 Apr 2012 TOPICS: Business Process Management \| Business Process Management Software \| Business Service Management \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

Moving Email Management to the Cloud: Understanding IT Transitions sponsored by Mimecast WEBCAST: During this Mimecast webinar, you'll gain an understanding of what to look for in a cloud services provider, learn how to identify your own IT transitions points related to their specific email environment, uncover how to address any potential internal security questions when transitioning to a cloud-based service, and more! Posted: 13 Aug 2010 \| Premiered: 13 Aug 2010 TOPICS: Cloud Computing \| Email Archiving \| Email Management \| Email Management Services \| Email Security \| IT Outsourcing Services \| Regulatory Compliance

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