Contact Centre Services White Papers

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May 26, 2012

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Contact Centre Services

Contact Centre Services White Papers (View All Report Types)

Building the Contact Center of the Future sponsored by inContact WHITE PAPER: This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Customer Service Best Practices

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center sponsored by Enkata Technologies WHITE PAPER: This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance. Posted: 26 Apr 2012 \| Published: 26 Apr 2012 TOPICS: Analytic Applications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Data Analytics \| Text Analytics

Transforming the Customer Experience: How Four Contact Centers Did It Successfully sponsored by inContact WHITE PAPER: If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. Posted: 16 Sep 2011 \| Published: 16 Sep 2011 TOPICS: Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis sponsored by inContact WHITE PAPER: This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. Posted: 08 Aug 2011 \| Published: 08 Aug 2011 TOPICS: Call Center Management \| Call Center Software \| Capital Expenditures \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| TCO

Special report on Dell sponsored by ComputerWeekly.com WHITE PAPER: It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Management \| IT Management Services

Cut Coding for Faster Service Desk Deployments sponsored by Nimsoft, Inc. WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. Posted: 04 Jan 2012 \| Published: 04 Jan 2012 TOPICS: Business IT Alignment \| Business Processes \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| IT Services

IT Infrastructure: Computer Weekly Buyer's Guide sponsored by ComputerWeekly.com WHITE PAPER: With IT spending recovering, the datacentre has never been more important to business strategy. Posted: 20 Oct 2011 \| Published: 20 Oct 2011 TOPICS: IT Management \| IT Management Services

CW+: Special Report on Oracle sponsored by ComputerWeekly.com WHITE PAPER: This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Management Services \| IT Managers \| IT Service Management

IT jobswatch - opportunities in retail sponsored by ComputerWeekly.com WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of2010 the IT jobs market for permanent staff being recruited by retail organisations is up by5.1%.The growth indemand for IT staff in this sector shows 44.5% more vacancies being advertised than ayear ago. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Management \| IT Management Services \| IT Services

IT Performance at the Crossroads sponsored by Hewlett-Packard Company WHITE PAPER: Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics. Posted: 01 Dec 2011 \| Published: 01 Dec 2011 TOPICS: Business Intelligence \| Business Logistics \| Business Management \| IT Management \| IT Management Services \| IT Managers \| IT Services \| Predictive Analytics

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