Consumers

ANALYST BRIEF: The Boston Consulting Group shows how consumer tablets are creating new opportunities as the market grows and segments.

Posted: 09 Feb 2012 | Published: 09 Feb 2012

IT BRIEFING: This report extract from the Corporate Executive Board, presents key facts and figures on the take up of consumer technology in the workplace.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

WHITE PAPER: The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

PRESENTATION TRANSCRIPT: This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape.

Posted: 25 Jan 2012 | Published: 25 Jan 2012

ESSENTIAL GUIDE: The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business.

Posted: 09 Feb 2012 | Published: 09 Feb 2012

WHITE PAPER: This CustomerCentric Selling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

WHITE PAPER: This resource presents how IT solution providers can grow through a targeted approach to marketing and sales by focusing on specific industries or types of businesses.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WEBCAST: In this webcast, join Gartner Research Vice President Phil Redman and Jim Sheward, CEO of Fiberlink, as they address the key components of an effective enterprise mobility strategy, the associated challenges, and how to keep up with the fast pace of change in mobility.

Posted: 21 Dec 2011 | Premiered: 21 Dec 2011

WHITE PAPER: The pressure to allow employees to use more of the technologies they have at home in the workplace has reached critical levels.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

CASE STUDY: Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

WHITE PAPER: Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: Generation Y is rapidly entering the workforce, bringing with it the most technology-literate set of workers ever employed. They don’t want to be locked down and restricted – they want flexibility and the freedom to use their own devices and familiar social tools in their jobs. That presents a whole new set of risk management challenges.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: New technology and the expanding role of the Internet are forever changing social relationships, management philosophies, and business models around the world. Access this white paper for insights into current mobile computing trends and recommendations for making the most out of these trends in the enterprise.

Posted: 28 Dec 2011 | Published: 28 Dec 2011

PRESENTATION TRANSCRIPT: Access this presentation transcript of a webcast that explored the challenges the consumerization of IT has brought (and will continue bringing) to today’s enterprises.

Posted: 10 Jan 2012 | Published: 10 Jan 2012

PODCAST: In this complimentary podcast, explore some of the challenges the consumerization of IT has brought (and will bring) to today's enterprises.

Posted: 22 Dec 2011 | Premiered: 22 Dec 2011

WEBCAST: In this complimentary webcast, explore some of the challenges the consumerization of IT has brought (and will bring) to today's enterprises.

Posted: 22 Dec 2011 | Premiered: 22 Dec 2011

WHITE PAPER: This report highlights some of the current challenges and opportunities for finding the right balance between the need for the corporate control and personal convenience for mobile devices.

Posted: 12 Sep 2011 | Published: 12 Sep 2011

WHITE PAPER: CPG companies are discovering that high product volume sales come at the expense of extreme data complexity. Companies struggle to maintain open lines of communication with retail customers and distributors trying to manage the flow of product. Learn how CPG companies deliver BI to business managers to better manage fluctuating product demand.

Posted: 05 Jan 2011 | Published: 05 Jan 2011

WHITE PAPER: This whitepaper explores the danger consumer file sharing services pose for enterprises, and the security and compliance requirements for deploying enterprise-wide file sharing solutions.

Posted: 10 Jan 2012 | Published: 10 Jan 2012

WHITE PAPER: Access this whitepaper to discover the latest MDM tools available from vendors, along with real-world advice to get the most from the solutions for your organization.

Posted: 23 Dec 2011 | Published: 23 Dec 2011

WHITE PAPER: In this report, businesses were interviewed and then analyzed to understand the factors that influenced their decision to mobilize their field force using standard BlackBerry smartphones instead of ruggedized mobile devices.

Posted: 12 Sep 2011 | Published: 12 Sep 2011

WHITE PAPER: This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.

Posted: 20 Sep 2011 | Published: 20 Sep 2011

WHITE PAPER: Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.

Posted: 30 Jan 2012 | Published: 30 Jan 2012