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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management ServicesWhite Papers (View All Report Types)
51 - 75 of 146 Matches Previous Page  | Next Page
Cisco Global Cloud Index Q&A
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
Posted: 11 Dec 2013 | Published: 11 Dec 2013

Cisco Systems, Inc.

CIO Leadership Forum: CIOs Reveal Today's Top 3 Imperatives
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers the growing importance of IT to organizations and the need to turn the department into a business enabler.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

ServiceNow

IT Process Automation in Real Life - HP Customers Share Experiences
sponsored by Hewlett-Packard Company
WHITE PAPER: As the trend towards IT process automation (ITPA) continues, the question remains, how far does automation take an organization in real implementations? This whitepaper examines 14 customers using HP Operations Management and the benefits achieved by using this product.
Posted: 26 Nov 2013 | Published: 31 Dec 2012

Hewlett-Packard Company

The Changing Role of the CIO: From Bad Cop to IT Hero
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers the importance of shifting your IT department's approach from one that is infrastructure-oriented to service-oriented.
Posted: 30 Oct 2013 | Published: 26 Nov 2013

ServiceNow

Leveraging the Power of the Peloton to Lead Change
sponsored by Global Knowledge
WHITE PAPER: This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change.
Posted: 05 Sep 2013 | Published: 19 Jul 2013

Global Knowledge

Why Your Service Desk is Failing
sponsored by CA Technologies.
WHITE PAPER: This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
Posted: 02 Aug 2013 | Published: 30 Sep 2012

CA Technologies.

5 Ways That MSPs Can Capitalize on Cloud Opportunities
sponsored by ConnectWise
WHITE PAPER: This insightful white paper details how MSPs can ensure the continued success of their businesses as the popularity of cloud computing continues to grow by offering the kind of indispensible personalized support to their clients that cloud giants can't provide.
Posted: 22 Jul 2013 | Published: 22 Jul 2013

ConnectWise

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods.
Posted: 28 Jun 2013 | Published: 31 Oct 2012

FrontRange Solutions Inc.

Transforming IT Processes  and Culture to Assure Service
sponsored by CA Technologies.
WHITE PAPER: Delivering high quality services and applications relies on the ability of IT professionals to keep networks running smoothly with effective monitoring and management strategies. This guide explores ways to improve IT operational efficiency and assure service quality for your end-users.
Posted: 24 Jan 2014 | Published: 30 Nov 2011

CA Technologies.

IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC
sponsored by BMC Software
WHITE PAPER: This exclusive case study covers a company that took their outdated ITSM tools and used SaaS to improve their organization.
Posted: 20 Dec 2013 | Published: 06 Mar 2013

BMC Software

Want Personalized Service Delivery? Consider MyIT.
sponsored by BMC Software
WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

BMC Software

Transformative Service Management - Reinventing Service Management for the New Style of IT
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
Posted: 26 Nov 2013 | Published: 22 Oct 2013

Hewlett-Packard Company

Find the IT Service Management Solution that’s Right for Your Business - A Buyer’s Guide
sponsored by CA Technologies.
WHITE PAPER: This white paper covers five criteria for improving ITSM to help drive your business.
Posted: 15 Nov 2013 | Published: 15 Nov 2013

CA Technologies.

Study Reveals Cloud Expectations, Concerns and Experiences
sponsored by Cisco Systems, Inc.
WHITE PAPER: There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
Posted: 12 Nov 2013 | Published: 03 Oct 2013

Cisco Systems, Inc.

Getting on the Right Side of Capex vs. Opex Divide
sponsored by Rackspace
WHITE PAPER: This whitepaper looks at the financial and man-power advantages of managed colocation in contrast to in-house server management, and traditional hardware colocation.
Posted: 11 Nov 2013 | Published: 01 Nov 2012

Rackspace

Impact of Cloud on IT Consumption Models: Top 10 Insights
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper reviews the conclusions from a survey of IT leaders around the world.
Posted: 08 Nov 2013 | Published: 08 Nov 2013

Cisco Systems, Inc.

Mitigating the Risks of Outsourcing
sponsored by Hewlett-Packard Company
WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett-Packard Company

Everything You Need to Know About Picking a Managed Services Provider
sponsored by IBM
WHITE PAPER: This white paper breaks down the top 10 criteria you should look for when selecting a managed services provider.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

IBM

Efficient and Effective Strategies for ITIL and ITSM
sponsored by ORSYP
WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

ORSYP

IT as a service provider: Accelerating business results
sponsored by Dell Software
WHITE PAPER: In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
Posted: 31 Oct 2013 | Published: 23 Oct 2013

Dell Software

Amplifying the Signal in the Noise of IT Monitoring
sponsored by Zenoss, Inc.
WHITE PAPER: This case study details the value of moving past the traditional, fragmented approach to IT monitoring.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Zenoss, Inc.

Market Overview: SaaS IT Service Management Tools
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper details how to make sure you are selecting the right ITSM tools for your organization.
Posted: 14 Oct 2013 | Published: 21 Feb 2013

BMC Software, Inc.

Presentation Transcript: SMART Guidance for Exchange Migrations
sponsored by BinaryTree
WHITE PAPER: This informative transcript of a recent webinar shares some of the new features of Microsoft Exchange Server 2013, and discusses the migration process from Exchange Server 2010 or earlier.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

BinaryTree

The Software-Defined Data Center is Key to IT-as-a-Service
sponsored by Avaya
WHITE PAPER: This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.
Posted: 19 Sep 2013 | Published: 31 Aug 2013

Avaya

Learning to Compete: IT's Next Transformation
sponsored by EMC
WHITE PAPER: This white paper demonstrates how IT leaders can compete for the business of their stakeholders. Read now to learn how to look, act and deliver IT services in the same manner as the providers competing for your internal customers.
Posted: 26 Jul 2013 | Published: 13 Mar 2013

EMC
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