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IT Management Services

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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Multimedia (View All Report Types)
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Technical Support Services: Integrated Multivendor Support
sponsored by IBM
VIRTUAL ENVIRONMENT: This overview discusses how an integrated multivendor support service can provide lifecycle-based recommendations around which hardware should be kept on OEM maintenance and helps you streamline support by serving as a single point of contact. Get access now to see how this service can simplify your technical support.
Posted: 11 Nov 2015 | Premiered: 11 Nov 2015


Single-Source, Comprehensive Technical Support for Hardware Maintenance
sponsored by IBM
VIDEO: This video discusses how third party support can consolidate your hardware to a couple vendors that only need maintenance a few times a year. Watch now to discover how this service can streamline your maintenance needs with a single point of contact, allowing you to predict your hardware support requirements and weigh risks ahead of time.
Posted: 11 Nov 2015 | Premiered: 29 Sep 2014


Woolworth's Head of Infrastructure Talks IT Optimization
sponsored by Cisco Systems, Inc and Citrix
VIDEO: Tune into this brief video to learn how the head of infrastructure at a major retailer leveraged IT services with integrated technologies.
Posted: 03 Nov 2015 | Premiered: 05 May 2015

Cisco Systems, Inc and Citrix

Podcast: Unleashing the Power of Big Data Analytics
sponsored by Unisys
PODCAST: In the following podcasts, listeners can enjoy hearing a data scientist's take on how big data analytics benefit IT and the organization at large.
Posted: 26 Oct 2015 | Premiered: Oct 26, 2015


Why Partnering with the Right People is a Necessity for Channel Programs
sponsored by Schneider Electric
WEBCAST: In the following webcast, learn about the importance of partnering with an effective IT services provider and uncover where you can turn for help in deciding which partner is right for your business. Access now and ensure that your business runs smoothly, even in the wake of new IT pressures like the third platform.
Posted: 30 Sep 2015 | Premiered: Sep 22, 2015

Schneider Electric

Edge for the Operations Support User
sponsored by Unisys
VIDEO: This video reveals a service management operations console that provides access to all the tools and information organizations need to quickly (and securely) address service requests and IT issues.
Posted: 11 Jun 2015 | Premiered: 11 Jun 2015


Bridging the Gap between Facilities and IT with StruxureWare
sponsored by Schneider Electric
VIDEO: Keep your finger on the pulse on one or many data centres through StrxureWare from Schneider electric. Monitor the facilities and stay updated on the mechanical and electrical utilizations via an easy to navigate dashboard.
Posted: 05 Nov 2014 | Premiered: 03 Jul 2013

Schneider Electric

How to Benefit from Analyzing Virtualization Performance
sponsored by SearchServerVirtualization
VIRTUAL ENVIRONMENT: Culling the right performance data, from both physical and virtual servers, is a challenge unto itself; however, it's a challenge made all the more complicated when there's also no clear consensus on the tools and techniques for monitoring this performance. Luckily, this classroom can help.
Posted: 28 Jul 2014 | Premiered: 29 Jul 2014


Modern Infrastructure University: ITSM/ IT Management
sponsored by SearchCIO
VIRTUAL ENVIRONMENT: In this exclusive classroom session, ITSM expert Derek Lonsdale of PA Consulting clears up the confusion between asset and configuration management, offering best practices; meanwhile, CIO Niel Nickolaisen promotes the need for ITSM principles and how to achieve them.
Posted: 14 Feb 2014 | Premiered: 20 Feb 2014


Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

N-able Help Desk Manager: Free 30-Day Trial
sponsored by Solarwinds N-able
SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

Solarwinds N-able

Talking Innovation - Five Disruptive Trends Changing the Face of IT
sponsored by CA Technologies.
WEBCAST: This exclusive webcast analyzes how five growing technology trends are disrupting traditional IT and provides advice on how to manage them.
Posted: 16 May 2014 | Premiered: May 16, 2014

CA Technologies.

CentraStage Endpoint Management
sponsored by CentraStage
WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014


Centrica Redefines Customer Relationship with HP Converged Cloud
sponsored by Hewlett-Packard Enterprise
VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.
Posted: 24 Feb 2014 | Premiered: 24 Feb 2014

Hewlett-Packard Enterprise

Don't Get Lost in Multi-Vendor Support Chaos
sponsored by Hewlett-Packard Enterprise
VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

Hewlett-Packard Enterprise

Cloud Infrastructure for The Real World
sponsored by Red Hat
VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

Red Hat

Understanding BlackBerry Balance
sponsored by BlackBerry
WEBCAST: This exclusive webcast examines a solution that allows you to utilize a single mobile device for both personal and work, separating key applications and data for each so they do not overlap.
Posted: 12 Nov 2013 | Premiered: Nov 12, 2013


Enabling the Journey to-IT-as-a-Service
sponsored by Citrix
WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013


Changing the Perception of IT – What Your Customers Won't Tell You
sponsored by ServiceNow
WEBCAST: This webcast covers the negative perception of IT and how you can shake that image.
Posted: 28 Oct 2013 | Premiered: Oct 24, 2013


BYOD Initiative and Workforce Mobility with the VMware Mobile Secure Workforce Solution
sponsored by VMware
WEBCAST: This exclusive webcast examines an enterprise mobility solution for simplifying IT control and keeping your workforce mobile.
Posted: 17 Oct 2013 | Premiered: Oct 17, 2013


ExtremeZ-IP: Could ExtremeZ-IP Help Your Business?
sponsored by Acronis
SOFTWARE DOWNLOAD: Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department.
Posted: 15 Oct 2013 | Premiered: 15 Oct 2013


SMART Guidance for Exchange Migrations
sponsored by BinaryTree
WEBCAST: Microsoft Exchange Server 2013 has several new features, this webinar reviews some of these and walks through the migration process from Exchange Server 2010 or earlier.
Posted: 03 Oct 2013 | Premiered: Sep 26, 2013


Converged Infrastructure Trend 2- New skill sets
sponsored by Hewlett-Packard Enterprise and Intel ®
VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT.
Posted: 29 Jul 2013 | Premiered: 29 Jul 2013

Hewlett-Packard Enterprise and Intel ®

Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.
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