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CRM Application White Papers (View All Report Types)
CRM Implementation: Your Guide to Selecting the Right Project Management Methodology
sponsored by Green Beacon Solutions
WHITE PAPER: In this guide, you'll gain an overview of the most common approaches to CRM implementation and the challenges that each may present. View now to access a series of questions that will help you to select the right project management approach based on your organization's specific needs and characteristics.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

Green Beacon Solutions

How a National Retailer Evolved Its Chat to Get Shoppers What They Want
sponsored by 24/7 Customer
WHITE PAPER: One national retailer began offering various versions of chat technology to provide service to customers. After several implementations they moved to one system to provide, in-context real time service to customers even during off-peak hours. Discover what system enabled this company to employ best practices when engaging with visitors.
Posted: 11 Nov 2015 | Published: 11 Nov 2015

HP Insights to Successful Customer Engagement
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Uncover the ins-and-outs of the customer experience research conducted by Gartner, and learn how you can improve customer engagement to ensure a positive customer experience.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

Hewlett Packard Enterprise

5 Tips for Setting Measurable Social Media Goals
sponsored by Sysomos
WHITE PAPER: Access this guide to learn five practical tips for setting social media goals, and why customer engagement benefits - such as awareness, reach and sentiment - are equally as valid as the monetary outcomes of your social efforts.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Transform support from cost centers to sales channels
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: In this white paper uncover how your organization can drive revenue through your customer experience channels to transform support centers into sales channels.
Posted: 17 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Enterprise

Create a Strong, Dynamic Customer Experience
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
Posted: 19 Dec 2013 | Published: 30 Nov 2012

Hewlett-Packard Enterprise

Leveraging a Single Commerce Solution Across all Channels to Improve Customer Experience
sponsored by NetSuite
WHITE PAPER: This white paper reveals the challenges retailers have to overcome in order to reach customers in the digital age. Get insights into why customer experience management is important, and how to provide a consistent customer experience across all channels.
Posted: 26 Oct 2015 | Published: 26 Oct 2015


Strategies for Customer Experience Management
sponsored by Harte Hanks
WHITE PAPER: In this white paper you will learn how to use data more effectively to create and maintain customer engagement. Access now to discover 4 CEM strategies for outstanding customer relations.
Posted: 04 Sep 2015 | Published: 04 Sep 2015

Harte Hanks

A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Social
sponsored by IBM
WHITE PAPER: The personalization phenomenon is reshaping customer service as we knew it. Explore this resource and uncover customer-centric strategies that deliver top-line growth, starting with your business processes.
Posted: 20 Nov 2015 | Published: 20 Nov 2015


BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett Packard Enterprise
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