CRM Application

WHITE PAPER: If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

ANALYST REPORT: This extensive survey from Aberdeen Group examines how various sales performers are using electronic signatures.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WEBCAST: Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

Posted: 19 Dec 2011 | Premiered: 19 Dec 2011

WHITE PAPER: In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.

Posted: 29 Sep 2011 | Published: 29 Sep 2011

WHITE PAPER: Wondering how you can use social media channels to join the conversation with your customers? Find out how software solutions can help you capture and analyze massive amounts of social media data and prepare individualized responses while integrating with your business software through a unified IT architecture.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

CASE STUDY: In this brief case study, learn how Duet Enterprise for Microsoft SharePoint and SAP Applications provides a framework to unify collaboration, productivity, and business data to enhance the user experience and improve productivity and decision making.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

ANALYST REPORT: This paper will explore how top-performing companies are capturing, integrating, managing, measuring and acting on valuable customer data throughout the entire customer lifecycle, in order to maximize customer loyalty and achieve Best-in-Class bottom-line results.

Posted: 02 Sep 2010 | Published: 02 Sep 2010

EBOOK: This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.

Posted: 22 Sep 2010 | Published: 22 Sep 2010

WHITE PAPER: Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WEBCAST: This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time.

Posted: 04 Nov 2010 | Premiered: 04 Nov 2010