Customer relationship management is the key to success. To ensure that customers remain with your business is to ensure coordination between each aspect of your business. Learn how CRM solutions ease organization, boost workforce mobility, help provide actionable insights, what to look for in a solution, and more.
Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
There are many variables that go into turning leads into sales. Discover what X actually stands for and how it plugs into your CRM strategy. Read on to see just how easy CRM management can be and how making simple adjustments will improve your overall business efficiency.
Access this e-book to discover how the combined powers of the cloud, social and mobile technologies create an environment that enables everyone from specialists to patients to get the information they need at any time and on any device.
British grocery and general merchandise retailer Tesco wanted to better track and understand customer behaviors on their website Tesco.com. They turned to one platform to help them improve customer satisfaction and reduce revenue loss. Learn more now.
Customer communications management empowers you to easily engage with customers across multiple delivery channels. Access this helpful resource to learn more about passive and active multi-channeling and to discover the top 3 benefits of each approach.
This dynamic terrain is rocky, but it also holds enormous potential. The following white paper reveals what strategies you need to achieve close customer relationships and increased loyalty.
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