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Predictive Analytics

DEFINITION:

Complex event processing (CEP) is the use of technology to predict high-level events likely to result from specific sets of low-level factors. CEP identifies and analyzes cause-and-effect relationships among events in real time, allowing personnel to proactively take effective actions in response  … 
Definition continues below.



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Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
PODCAST: From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
Get This Now

 
PREDICTIVE ANALYTICS DEFINITION (continued): …  to specific scenarios. CEP is an evolving paradigm originally conceived in the 1990s by Dr. David Luckham at Stanford University.

CEP is used in security policy development, business process management (BPM), risk management, customer relationship management (CRM), application servers and middleware.

One important aspect of CEP is business activity monitoring (BAM), the use of technology to proactively … 
Predictive Analytics definition sponsored by SearchSOA.com, powered by WhatIs.com an online computer dictionary



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