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Relationship Management Reports
 
How Holiday Inn Re-vamped their Contact Center with CallMiner
sponsored by CallMiner
WEBCAST: Holiday Inn Club Vacations is a collection of resorts in the U.S. Hoping to expand their contact center and better meet compliance requirements, the company implemented CallMiner’s Eureka platform. Learn about Holiday Inn’s experience and the benefits Eureka helped them realize in this brief video.
Posted: 19 Mar 2020 | Premiered: Mar 19, 2020

CallMiner

451 Workforce productivity: Successfully navigating COVID-19
sponsored by Adobe
WEBCAST: Following organizations’ initial response to COVID‑19, IT leaders are evaluating where to place their future efforts for both immediate impact and long-term development. In this webinar, you’ll learn about industry trends impacting companies, where investments are being made, and insights for solving urgent needs while reaching long-term goals.
Posted: 22 Jul 2020 | Premiered: Jul 22, 2020

Adobe

CX Improvement: The Need to Put Consumer Data Protection and Privacy First
sponsored by Verizon
WHITE PAPER: For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.
Posted: 25 Jun 2020 | Published: 28 Aug 2019

Verizon

Why Employee Experience Matters
sponsored by SAP Concur solutions
WHITE PAPER: Download this white paper to learn about the link between employee experience and customer experience, and access tips on how to empower employees to deliver the best possible CX.
Posted: 07 Jul 2020 | Published: 07 Jul 2020

SAP Concur solutions

Disruptive Customer Engagement with Cloud Contact Center Software
sponsored by RingCentral
WHITE PAPER: The shift to the cloud that is happening in the contact center software market is very similar to what has already happened in the customer relationship management (CRM) market. Download this report to learn why so many organizations are adopting cloud contact center software and explore 4 RingCentral customer success stories.
Posted: 13 Apr 2020 | Published: 13 Apr 2020

RingCentral

Credit Union Member Experience Success During and After COVID-19
sponsored by Avtex
RESOURCE: What should credit unions be doing and thinking about in terms of Member Experience during COVID-19? Find out in this blog post, which offers tips on how these institutions can best serve employees and communities during this time.
Posted: 20 May 2020 | Published: 20 May 2020

Avtex

Negotiating with Salesforce
sponsored by ClearEdge
WHITE PAPER: Don't negotiate your next Salesforce deal without the correct plan. This download, exclusive to TechTarget members, will provide an overview of the ClearEdge Leverage Management Maturity Model, and drill down into the 4 areas specific to deal execution and how to apply them within your Salesforce negotiation.
Posted: 07 Feb 2020 | Published: 07 Feb 2020

ClearEdge

Owner’s Manual for the Modern Demand Gen Engine
sponsored by TechTarget
EBOOK: Download this e-book to learn how you can build a demand generation strategy that scales with your business to accelerate the pipeline and increase win rates.
Posted: 12 Mar 2020 | Published: 12 Mar 2020

TechTarget

Customer service technologies revolutionize CX engagements
sponsored by ServiceNow
EGUIDE: Customer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service
Posted: 22 Jan 2020 | Published: 22 Jan 2020

ServiceNow

Connect Sales and Service Around the Customer
sponsored by Salesforce
WHITE PAPER: Download this white paper to explore common deployment methods for CRM systems, and considerations you should review prior to an investment.
Posted: 08 Jul 2020 | Published: 08 Jul 2020

Salesforce
 

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