Relationship Management

WEBCAST: In the new normal, companies have succeeded by creating frictionless, and increasingly omnichannel experiences for their customers. Take a look back at some of the trends that drove digital experiences in 2020, and the ones shaping expectations in 2021.

Posted: 08 Apr 2021 | Premiered: Apr 8, 2021

EGUIDE: Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?

Posted: 15 Dec 2020 | Published: 15 Dec 2020

WHITE PAPER: As Gartner describes, the “everything customer,” today’s consumers want options—phone, text, chat and more—to contact you 24/7. Delivering that requires a cloud-based contact center. In this white paper, explore the 4 major ways a CCaaS can deliver a better employee and customer experience in 2021 and beyond.

Posted: 12 Mar 2021 | Published: 12 Mar 2021

EBOOK: PH

Posted: 07 Jun 2021 | Published: 07 Jun 2021

WHITE PAPER: Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.

Posted: 07 Oct 2020 | Published: 07 Oct 2020

EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.

Posted: 05 Nov 2020 | Published: 05 Nov 2020

EZINE: In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.

Posted: 14 Dec 2020 | Published: 15 Dec 2020

WHITE PAPER: While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.

Posted: 26 Jan 2021 | Published: 22 Jan 2021

RESEARCH CONTENT: What exactly makes a ‘good’ conversation with a customer, and what role does each channel play? CloudCall wanted to find out, so they commissioned RedFox Research to survey over 1000 customers. Explore the results in this report

Posted: 06 Nov 2020 | Published: 06 Nov 2020

RESOURCE: CRM systems enable organizations to develop a complete, 360-degree view of their customers. Explore the benefits of using a CRM solution in this infographic.

Posted: 04 Nov 2020 | Published: 04 Nov 2020