Relationship Management

WHITE PAPER: Purchase Intent Data is the hot topic of conversation in the B2B tech space today. In this white paper, we will discuss the difference of Internal vs. External Intent and how to apply intent in practice. Read on for more information.

Posted: 20 Nov 2018 | Published: 20 Nov 2018

WHITE PAPER: CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.

Posted: 16 Oct 2018 | Published: 16 Oct 2018

ANALYST REPORT: Information Builders performed a survey of over 3,000 end-users about their experience using various business intelligence products. Download this 48-page research report to discover all of Information Builder's findings.

Posted: 14 Nov 2018 | Published: 14 Nov 2018

EBOOK: Businesses around the world are seeing the benefits of helping employees work smarter together, automating cumbersome manual tasks, and using customer data as a factor in deciding what to offer. Download this e-book to find out how business solutions from Microsoft help you move away from the complexity of traditional ERP and CRM systems.

Posted: 20 Nov 2018 | Published: 20 Nov 2018

RESEARCH CONTENT: Customers have many different communication channels at their disposal for customer service. For example, customers may use social media, chatbots, live chat, email, phone, etc. for customer service help. Read this report to learn about how consumer's expectations have changed over the past 3 years and the necessity of omnichannel customer support.

Posted: 01 Nov 2018 | Published: 01 Nov 2018

EBOOK: Customer experience is a niche that is rife with potential for innovation. Read this e-book to learn more about 4 oft-overlooked areas of innovation that benefit customers and employees. Read this e-book to learn more about how you can incorporate these methods to benefit customers and employees.

Posted: 17 Oct 2018 | Published: 31 Dec 2017

RESOURCE: Who's in charge of the content you see when you go on the internet? Because it certainly ain't just you. Companies like Facebook are using deep learning algorithms to tailor personalized results to each individual user. You can learn to do the same. Complete our survey and we will provide you with our complimentary guide to deep learning.

Posted: 06 Sep 2018 | Published: 06 Sep 2018

RESOURCE: ServiceNow commissioned Integram Online Services to survey 200 senior managers in customer service roles at U.S. firms to understand what is preventing companies from modernizing their customer service. Read this resource to learn more about how your organization can modernize its customer service.

Posted: 05 Nov 2018 | Published: 26 Sep 2016

RESEARCH CONTENT: Organizations realize that customer experience management will be a major key to success in the future. Read this resource to learn about how technologies such as AI-powered bots and IoT will play a major role in customer experience management in the future.

Posted: 03 Nov 2018 | Published: 03 Nov 2018

WHITE PAPER: In this white paper, learn about sales rep scorecards and how they can provide sales leaders with an easy and actionable way to score their reps. Find out how managers can score and compare reps and teams to get a real time snapshot of where reps rank.

Posted: 20 Sep 2018 | Published: 20 Sep 2018