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Relationship Management Reports

Tips to Choose the Right CX Cloud sponsored by Oracle Corporation EBOOK: In this e-book, explore how cutting-edge customer experience (CX) cloud platforms have drastically altered customer expectations with features such as personalization and data analytics, and explore your software options with a CX Cloud platform from Oracle. Posted: 22 Apr 2019 \| Published: 31 Dec 2018 TOPICS: Business Intelligence \| Business Intelligence Software \| Cloud Computing \| Cloud CRM \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Oracle (Product) \| Public Cloud \| Public cloud computing

Product Feedback Management: How To Use Customer Intelligence For Product-Market Fit sponsored by Survey Gizmo WHITE PAPER: The need for product feedback is greater than ever before in part due to the ever-changing demands, expectations, and shopping savviness of today's consumers. In this white paper, explore how to implement a process that can be used to mature and enhance products over time by integrating customer intelligence throughout the product lifecycle. Posted: 02 May 2019 \| Published: 02 May 2019 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

Slow Data Kills Business: Improve CX with the Right Data Management System sponsored by InterSystems EBOOK: In this e-book, discover how data can help enhance your customer experience and drive business value. Explore the power of modern data management platforms, and learn how to deliver successful customer experiences with data-driven insights. Posted: 15 May 2019 \| Published: 15 May 2019 TOPICS: Business Process Management \| Business Process Management Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Master Data Management \| Predictive Analytics \| Predictive Analytics Software \| Real-time Analytical Software \| Real-time Analytics

Take a Walk Through the Omnichannel Bank of the Future sponsored by Samsung Electronics RESOURCE: Download this article to learn more about the omnichannel effect in retail banking, and find out why banks have the choice to either deliver personalized experiences that span all of their channels or become increasingly outdated. Posted: 22 Mar 2019 \| Published: 13 Nov 2018 TOPICS: Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Support Software

Using Interaction Analytics to Digitize & Optimize Contact Center Performance sponsored by CallMiner WHITE PAPER: In this white paper, learn about interaction analytics and explore how interaction analytics can help give contact center agents and managers the tools they need to perform at their best. Posted: 04 Apr 2019 \| Published: 31 Dec 2018 TOPICS: Artificial Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Satisfaction \| Customer Service \| Natural Language Processing

The Real-Time and Predictive Commerce Playbook sponsored by SAS EBOOK: In this e-book, discover how predictive and real-time analytics are helping businesses deliver better customer experiences, and learn how to get started with your real-time and predictive analytics implementation strategy. Posted: 05 Mar 2019 \| Published: 05 Mar 2019 TOPICS: Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Predictive Analytics \| Predictive Analytics Software \| Real-time Analytics \| User Experience

BI and Analytics in the Age of AI and Big Data sponsored by Hitachi Vantara WHITE PAPER: In this report, learn how to prepare for the evolving business landscape by informing yourself of the trends influencing current BI, analytics, and data architecture strategies. Learn about cutting-edge BI and analytics tools, and get a better understanding of how to drive higher value from data and analytics. Posted: 29 Apr 2019 \| Published: 29 Apr 2019 TOPICS: Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Management \| Customer Satisfaction \| Predictive Analytics \| Predictive Analytics Software \| Real-time Analytical Software \| Real-time Analytics

The Future of the Contact Center sponsored by Avaya RESEARCH CONTENT: In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more. Posted: 24 May 2019 \| Published: 25 Apr 2019 TOPICS: Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software \| Real-time Analytical Software \| Real-time Analytics \| Robots

How Unsolicited Feedback Can Be Rocket Fuel For Your CX Engine sponsored by CallMiner WHITE PAPER: According to Forrester, organizations that use behavioral data from customer interactions are more successful than those who use customer surveys—but why? In this white paper, learn about the benefits of behavioral data, and explore use cases from organizations already putting behavioral data and analytics into play. Posted: 01 Apr 2019 \| Published: 01 Apr 2019 TOPICS: Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Support Software

How AI Improves the Customer Experience sponsored by CallMiner WHITE PAPER: Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy. Posted: 03 Apr 2019 \| Published: 03 Apr 2019 TOPICS: Artificial Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Natural Language Processing

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