Why medical institutions need a healthcare CRM
sponsored by Freshworks
WHITE PAPER:
To effectively manage both patients and schedules, healthcare organizations are seeking out CRM tools that are specifically catered to them. In this article, learn about a CRM tool that’s not only HIPAA compliant, but pulls together every appointment, email, bill, and any other relevant patient data into one integrated point.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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How 12 Organizations in Australia and New Zealand Built Trust and Resilience
sponsored by Salesforce
EBOOK:
Explore how 12 businesses in Australia and New Zealand have been successfully navigating through the pandemic with the help of Salesforce in this eBook.
Posted: 09 Oct 2020 | Published: 09 Oct 2020
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3 Customer Service Megatrends In 2020: Using AI & Automation to Drive Better Experiences
sponsored by ServiceNow
RESEARCH CONTENT:
Read this report to explore the top 3 AI and automation customer service trends that experts say will play a big role in your strategy for 2020.
Posted: 19 May 2020 | Published: 19 May 2020
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Budgeting, Planning and Forecasting
sponsored by OneStream Software LLC
WHITE PAPER:
Access this white paper to learn the 6 steps to gain agility in strategic, financial, and operational planning with OneStream.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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Hydro Ottawa Keeps Customers Energized With Avaya OneCloud CCaaS
sponsored by Avaya
CASE STUDY:
Read this case study to see how Avaya helped ensure the safety of Hydro Ottawa’s employees while enabling customers to engage with the company they depend on.
Posted: 23 Sep 2020 | Published: 23 Sep 2020
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4 Ways DTC Brands are Mastering the Customer Experience
sponsored by Kustomer
WHITE PAPER:
Direct-to-consumer (DTC) businesses are upending entire industries and putting customers first. Learn how DTC businesses are creating experiences that truly connect with customers, and how you can do the same in this white paper.
Posted: 22 Sep 2020 | Published: 22 Sep 2020
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The Role Human Touch Plays in the Digital Customer Experience.
sponsored by Verizon
WHITE PAPER:
Digital transformation has deeply impacted the customer experience. As technology and automation take on greater roles in customer service, it’s more important than ever to show customers you care about them as human beings. Read on to learn how to create the best possible customer experience, and create lifelong customers, in the digital age.
Posted: 25 Jun 2020 | Published: 02 May 2018
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You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?
sponsored by Comcast Business
WHITE PAPER:
Download this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty.
Posted: 07 Oct 2020 | Published: 07 Oct 2020
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COVID-19 Digital Engagement Report
sponsored by Twilio
EBOOK:
To better understand the pandemic’s effects on businesses, Twilio, a leading cloud communications and customer engagement platform, surveyed 2,569 enterprise decision makers in the US, UK, Germany, and 6 other countries. Review their findings in this eBook.
Posted: 22 Sep 2020 | Published: 22 Sep 2020
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CX Improvement: The Need to Put Consumer Data Protection and Privacy First
sponsored by Verizon
WHITE PAPER:
For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.
Posted: 25 Jun 2020 | Published: 28 Aug 2019
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