Relationship Management

WEBCAST: Holiday Inn Club Vacations is a collection of resorts in the U.S. Hoping to expand their contact center and better meet compliance requirements, the company implemented CallMiner’s Eureka platform. Learn about Holiday Inn’s experience and the benefits Eureka helped them realize in this brief video.

Posted: 19 Mar 2020 | Premiered: Mar 19, 2020

WEBCAST: Following organizations’ initial response to COVID‑19, IT leaders are evaluating where to place their future efforts for both immediate impact and long-term development. In this webinar, you’ll learn about industry trends impacting companies, where investments are being made, and insights for solving urgent needs while reaching long-term goals.

Posted: 22 Jul 2020 | Premiered: Jul 22, 2020

WHITE PAPER: For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.

Posted: 25 Jun 2020 | Published: 28 Aug 2019

WHITE PAPER: Download this white paper to learn about the link between employee experience and customer experience, and access tips on how to empower employees to deliver the best possible CX.

Posted: 07 Jul 2020 | Published: 07 Jul 2020

WHITE PAPER: The shift to the cloud that is happening in the contact center software market is very similar to what has already happened in the customer relationship management (CRM) market. Download this report to learn why so many organizations are adopting cloud contact center software and explore 4 RingCentral customer success stories.

Posted: 13 Apr 2020 | Published: 13 Apr 2020

RESOURCE: What should credit unions be doing and thinking about in terms of Member Experience during COVID-19? Find out in this blog post, which offers tips on how these institutions can best serve employees and communities during this time.

Posted: 20 May 2020 | Published: 20 May 2020

WHITE PAPER: Don't negotiate your next Salesforce deal without the correct plan. This download, exclusive to TechTarget members, will provide an overview of the ClearEdge Leverage Management Maturity Model, and drill down into the 4 areas specific to deal execution and how to apply them within your Salesforce negotiation.

Posted: 07 Feb 2020 | Published: 07 Feb 2020

EBOOK: Download this e-book to learn how you can build a demand generation strategy that scales with your business to accelerate the pipeline and increase win rates.

Posted: 12 Mar 2020 | Published: 12 Mar 2020

EGUIDE: Customer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service

Posted: 22 Jan 2020 | Published: 22 Jan 2020

WHITE PAPER: Download this white paper to explore common deployment methods for CRM systems, and considerations you should review prior to an investment.

Posted: 08 Jul 2020 | Published: 08 Jul 2020