Rethinking the Contact Center
sponsored by Avaya
RESEARCH CONTENT:
Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.
Posted: 12 Jan 2021 | Published: 12 Jan 2021
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Introducing Salesforce Public Sector Solutions
sponsored by Salesforce
WHITE PAPER:
Today’s connected constituent expects a smarter experience with their government. To modernize the constituent experience, Salesforce introduced solutions and products designed for the public sector, including apps for License & Permit Management, Inspection Management, and more. Explore Salesforce’s Public Sector Solutions here.
Posted: 02 Dec 2020 | Published: 02 Dec 2020
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Case Study: Bandwidth Drastically Improves Webinar Performance with Predictive Audiences
sponsored by Adobe
CASE STUDY:
As API platform provider, Bandwidth, grew, they began struggling with a common marketing challenge—reaching and exceeding goals without fatiguing the audience. To help address this issue, Bandwidth decided to implement Predictive Audiences by Adobe. Read this case study to learn about their experience and the benefits they achieved with Adobe.
Posted: 20 Oct 2020 | Published: 20 Oct 2020
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Evolving your customer journeys to the next normal
sponsored by ServiceNow
EBOOK:
Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.
Posted: 29 Sep 2020 | Published: 29 Sep 2020
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2020 Media Consumption Series Infographic Pack
sponsored by ComputerWeekly.com
EGUIDE:
Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?
Posted: 15 Dec 2020 | Published: 15 Dec 2020
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How Bluekore saved 40% of its costs with Freshsales’ built-in features
sponsored by Freshworks
CASE STUDY:
For small businesses, aligning sales processes and training sales reps are business imperatives from the get-go. To take it one step further, small businesses are using sales CRM tools to shorten sales cycles, cut costs, and integrate sales, support, and messaging. Learn which CRM tools are at the forefront in this article.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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Education CRM Software
sponsored by Freshworks
RESOURCE:
To nurture interested students visiting your website, your team needs a CRM made specifically for education to engage and encourage the student as much as possible. Learn how Freshsales, an education CRM, unites platforms, sales cycles, and students alike in this article.
Posted: 02 Jul 2020 | Published: 02 Jul 2020
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Transforming the customer experience through service delivery
sponsored by ServiceNow
CASE STUDY:
Read this case study to see how Nordic financial software provider, Banqsoft, was able to transform the customer experience and support strategy through service delivery with ServiceNow.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
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Solve your call center’s seasonal capacity problem
sponsored by Genesys
EBOOK:
Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
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Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat
sponsored by Freshworks
CASE STUDY:
Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.
Posted: 21 Sep 2020 | Published: 21 Sep 2020
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