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Relationship Management Reports
 
How to Be a Customer Experience Leader
sponsored by West UC
WHITE PAPER: According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to uncover how to be a customer experience leader.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

West UC

Engage with Customers in an Ultra-Connected Era
sponsored by Genesys
RESOURCE: The proliferation of smart phones, social media, email and high-tech availability gives customers 24/7 options to interact with you. Discover how your business can use a comprehensive cloud platform that is an all-in-1 customer interaction tool.
Posted: 22 Feb 2018 | Published: 31 Dec 2017

Genesys

The Digital Transformation Race Has Begun
sponsored by Virtusa
RESEARCH CONTENT: Forrester Consulting conducted a study to evaluate the state of digital transformation across 6 industries, including retail, banking, healthcare, insurance, telco, and media. Uncover the report's key findings and find out how each of these industries is faring in a digital and customer-first world.
Posted: 26 Dec 2017 | Published: 30 Sep 2017

Virtusa

The Ultimate Guide to Digital Transformation & Enterprise Architecture
sponsored by Mega International
WHITE PAPER: Uncover how several prominent businesses embraced digital technologies to improve their customer experience, which helped them retain customers and increase profits.
Posted: 08 Jan 2018 | Published: 30 Sep 2016

Mega International

Everything you Should Know about Chatbots for Customer Engagement
sponsored by 24/7 Customer Inc
EBOOK: In this e-book, learn about the true capabilities of chatbots and the role they can play in your CRM strategy. Plus, explore the differences between simple vs. intelligent chatbots, the pros and cons of building your own chatbot, and more.
Posted: 21 Feb 2018 | Published: 31 Dec 2017

24/7 Customer Inc

8 Best Practices to Enhance Consumer Experience & Payment Processing
sponsored by Adyen
WHITE PAPER: Optimizing payments has become key for merchants. Consumers expect swift simplicity and convenience when shopping online or on mobile. Discover 8 best practices to enhance customer experience, and optimize payment processing. Plus, uncover 3 steps to help you move forward with your payment optimization.
Posted: 20 Oct 2017 | Published: 18 Oct 2017


A Unified, Smart Omnichannel Customer Experience
sponsored by 24/7 Customer Inc
WHITE PAPER: Tap into this resource to learn how your business can use AI and machine learning to understand consumer intent and create a unified omnichannel customer experience.
Posted: 23 Feb 2018 | Published: 31 Jan 2018

24/7 Customer Inc

Battle of the CRM Tools
sponsored by TechTarget
RESOURCE: CRM platforms today are rich, powerful tools for marketers, sales and customer-oriented professionals. But you can easily drown in all of the options thrown in your direction. Let our guide; Battle of the CRM Tools, assist you in making an informed CRM buying decision. Explore survey results, strategy ideas, and product reviews from your peers.
Posted: 23 Oct 2017 | Published: 23 Oct 2017

TOPICS:  CRM
TechTarget

Opportunities and Best Practices For Going Global with Cross-Border Payments
sponsored by Adyen
WHITE PAPER: Payments are a key driver of success in international expansion, so it's vital to perfect your cross-border e-commerce. Learn how to optimize online payments for international expansion.
Posted: 03 Nov 2017 | Published: 03 Nov 2017


13 Considerations for Deploying a Customer Experience Platform
sponsored by Sitecore
WHITE PAPER: When it comes to a new and improved customer experience management platform, you'll need to consider deployment approaches for each decision maker. Discover a breakdown of 13 considerations, as well as insight on available options and alternatives.
Posted: 07 Nov 2017 | Published: 30 Apr 2017

Sitecore
 

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