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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
IT Service Management Reports
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Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

Diamanti

Start Your Digital Transformation with SAP HANA and the Right Infrastructure
sponsored by IBM
VIDEO: This webcast dives in-depth into the benefits of running SAP HANA on IBM POWER Systems. Tune in as three experts talk through real-world cases of running HANA on POWER, and the results, including how the pair provides higher throughput to deliver fast business results, and more.
Posted: 20 Feb 2018 | Premiered: 13 Sep 2017

IBM

Computer Weekly – 6 February 2018: How a digital workplace can drive innovation
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

ComputerWeekly.com

Four Remote Support Fails – And What Your Company Can Learn From Them
sponsored by GoToAssist
CASE STUDY: Delve into these 4 horror stories of remote support tools gone awry, and discover how the companies turned around these failures and kept their customers from fleeing.
Posted: 01 Feb 2018 | Published: 31 Dec 2017

GoToAssist

Biggest tech support time-wasters
sponsored by GoToAssist
WHITE PAPER: Access this infographic to learn the 3 most common roadblocks harming IT service management systems, and how you can avoid them at your organization.
Posted: 01 Feb 2018 | Published: 01 Feb 2018

GoToAssist

Service Visibility: Clear Road Ahead
sponsored by ServiceNow
EBOOK: How can efficiently mapping IT infrastructure to business critical services increase service visibility and improve your service delivery? This e-book reveals how service visibility can help you quickly spot the IT issues that threaten your business services.
Posted: 29 Jan 2018 | Published: 31 Aug 2016

ServiceNow

Taking IT To The Next Level
sponsored by Splunk
WHITE PAPER: Digitization is changing the way all of us do business, and now is the time to act by exploring new priorities for your IT team. Read this whitepaper to learn how DevOps and container management can bring your organization into the age of digitization.
Posted: 29 Jan 2018 | Published: 31 Dec 2017

Splunk

Modernizing Legacy Applications Saves Bottom Lines
sponsored by ServiceNow
VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Why Today's Approaches Fail - and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER: IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e‑commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.
Posted: 26 Jan 2018 | Published: 31 Dec 2016

ServiceNow

The Journey Towards Digital Transformation
sponsored by ServiceNow
VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Leading Software Services Provider Lowers Ticket Volume and Accelerates Incident Response
sponsored by ServiceNow
WHITE PAPER: Read this case study from a leading global software provider to learn how an event management solution can bring your organization reduced ticket volumes, faster incident response, and continuous improvement thanks to end-to-end visibility.
Posted: 26 Jan 2018 | Published: 31 Dec 2017

ServiceNow

Service Outages Assessment Tool
sponsored by ServiceNow
RESOURCE: To better understand your IT service health and your risk for service outages, take a few minutes to complete this Service Outage Health Check scorecard. You'll get insights on risk factors that can cause service outages, disrupt your business, and ultimately impact financial performance.
Posted: 26 Jan 2018 | Published: 26 Jan 2018

ServiceNow

Make Your IT Events Less Eventful
sponsored by Splunk
WHITE PAPER: The complexity of modern IT environments is leaving IT with apps that flood them with events, false positives, and useless alerts. IT needs tools that enable them to identify and solve the issues that matter most. Access this white paper to learn how deploying an event analytics tool eases this task with data-driven insights.
Posted: 26 Jan 2018 | Published: 19 Dec 2017

Splunk

Automating the Business of Science with Applications
sponsored by ServiceNow
VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

From Multi-Channel to Unified Integrated Customer Experience
sponsored by ServiceNow
VIDEO: Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK: This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 25 Jan 2018 | Published: 30 Aug 2016

ServiceNow

v
sponsored by ServiceNow
WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018

ServiceNow

Dramatically Improve Service Availability
sponsored by ServiceNow
EBOOK: Highly available business services rely on modern IT operations management (ITOM). What does that look like? This e-book can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur.
Posted: 25 Jan 2018 | Published: 27 Oct 2016

ServiceNow

Case Study: Modernizing Service Desk Eliminates Outage Time
sponsored by ServiceNow
CASE STUDY: One regional health care provider's IT team struggled with a legacy ticketing system, ad hoc processes and disparate systems, and the need to enhance service quality. Read on to learn how investing in ITIL and ITSM tools benefited every aspect of this health care provider's business practices and improved their overall quality of service.
Posted: 24 Jan 2018 | Published: 31 Jul 2017

ServiceNow

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018

ServiceNow

Take Your Service Availability to New Heights
sponsored by ServiceNow
EBOOK: Service outages take too long to fix, and many potential service issues go undetected. Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 24 Jan 2018 | Published: 30 Nov 2016

ServiceNow

Oshkosh Corporation Drives Enterprise Wide Service Revolution
sponsored by ServiceNow
WHITE PAPER: Oshkosh Corporation has made 15 acquisitions since 1996. While they've experienced great growth, they've been left trying to consolidate multiple service desks and other disconnected IT tools. Access this case study to find out how Oshkosh was able to consolidate their legacy tools into a single unified IT management platform.
Posted: 23 Jan 2018 | Published: 31 Dec 2017

ServiceNow

The Total Economic Impact™ Of ServiceNow
sponsored by ServiceNow
WHITE PAPER: Take a look at this cost analysis of an ITSM and ITOM upgrade and see how others have seen ROIs of up to $9.7 million.
Posted: 23 Jan 2018 | Published: 23 Jan 2018

ServiceNow

Share the Load: Why Outsourcing Managed Web Services is Better for Your Business
sponsored by Liquid Web
WHITE PAPER: As the market for virtual businesses grows more competitive, you need to spend your time focusing on sales and marketing, not toiling with your IT systems. In this white paper learn 5 key reasons to consider partnering with a managed service provider.
Posted: 01 Mar 2018 | Published: 01 Mar 2018

Liquid Web
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