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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Salesforce Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER: This special report provides you with the actual discounts negotiated in more than 100 recent Salesforce deals on products like CRM, Marketing Cloud, Einstein and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Negotiating with ServiceNow
sponsored by ClearEdge
WHITE PAPER: ServiceNow is a key supplier for many customers, and your sales team knows it, so it's hard to gain leverage to get the best price, functionality and service for your budget. In this helpful guide, learn the 5 best ways to achieve a discount, simple (but common) mistakes to avoid, and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Top 3 Gotchas in a Salesforce Agreement
sponsored by ClearEdge
WHITE PAPER: This eBook identifies traps hidden in the standard language of your Salesforce licensing agreement and provides specific guidance to help minimize your company's exposure.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

ServiceNow Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER: Find out the actual discounts negotiated in more than 100 recent deals for ServiceNow products. Download the report to learn how your deal stacks up and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Negotiating with Microsoft
sponsored by ClearEdge
WHITE PAPER: Negotiating with Microsoft can be a grueling, uphill battle. Before the ink is even dry on your last agreement, Microsoft's sales team is already implementing their playbook designed to eliminate your leverage and increase their revenue in your next deal. This guide provides detailed best practices to level the playing field
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

Microsoft Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER: This special report provides the actual discounts obtained in hundreds of Microsoft deals for products like M365, O365, SQL Server, Dynamics, Azure and more.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

Top 3 Gotchas in an Adobe Contract
sponsored by ClearEdge
WHITE PAPER: The good deal you negotiate with Adobe may quickly turn out to be worse than you think if you're not tuned into traps inherent in a typical agreement. Without taking steps to protect yourself, the prices you thought you were paying can vanish with your next transaction. Access this eBook for key guidance to help you future-proof your next deal.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

Negotiating with Salesforce
sponsored by ClearEdge
WHITE PAPER: Negotiating with Salesforce is more than a test of wills. Even fierce negotiators undermine their chances of winning without advanced planning and a disciplined approach. This guide provides a detailed set of best practices.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

Rightsizing Your Adobe Spend
sponsored by ClearEdge
WHITE PAPER: If you size your investments with Adobe incorrectly, you may face lost negotiating leverage or punitive true-up fees. This detailed guide provides examples of the financial impact of forecasting incorrectly, a 4-point plan to accurately assess current usage and forecast future licensing needs, and more.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

Building a SAM Program: Where to Start?
sponsored by ClearEdge
WEBCAST: Research indicates 70+% of organizations do not have a formal SAM program. Yet studies also show rigorous SAM programs deliver up to 25% savings on software costs. But just adopting a SAM tool is not a silver bullet. View this webinar to learn how to succeed.
Posted: 10 Sep 2021 | Premiered: Dec 17, 2020

ClearEdge

Negotiating with Adobe
sponsored by ClearEdge
WHITE PAPER: Adobe's solutions are the de facto choice for many of their customers. Adobe holds the line in purchase negotiations because they know their solutions are entrenched. To prevail, you must employ a disciplined approach. This budget-saving resource reveals how.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

Adobe Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER: Adobe's solutions are ubiquitous in today's businesses, so it's well known that they charge a premium. But did you know that some customers can pay more than 6 times the price for the same solutions as others? Download this report to receive insights into what you can do to get the best possible deal from Adobe.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

2020 Naughty Vendor List Revealed
sponsored by ClearEdge
WEBCAST: Each December, ClearEdge Partners, a consulting firm that advises IT buyers how to successfully negotiate with key IT vendors, looks back over the last twelve months at the behavior of the industry's top suppliers and shines a light on who's not been very nice to their customers. Check out this webinar to learn which vendors made the list.
Posted: 10 Sep 2021 | Premiered: Dec 15, 2020

ClearEdge

Microsoft Deal-Makers Toolkit
sponsored by ClearEdge
WEBCAST: This webinar, "Microsoft Deal-Makers Toolkit," outlines Microsoft's sales strategy and how you can neutralize it before your next purchase or renewal.
Posted: 10 Sep 2021 | Premiered: Feb 10, 2021

ClearEdge

Microsoft M365: Understanding Your Entitlements and Usage
sponsored by ClearEdge
WEBCAST: This webinar discusses the important concepts and components of Microsoft 365 Suites suites to help you reduce compliance risks and improve the management and optimization of your cloud licenses.
Posted: 10 Sep 2021 | Premiered: Mar 9, 2021

ClearEdge

Oracle Deal-Makers Toolkit
sponsored by ClearEdge
WEBCAST: Oracle customers are well advised to prepare for sales engagements long before an upcoming purchase or renewal and to exercise extreme caution. Watch our "Oracle Deal-Makers Toolkit" webinar to learn how to avoid the numerous landmines in your next deal.
Posted: 10 Sep 2021 | Premiered: Feb 10, 2021

ClearEdge

ServiceNow Deal-Makers Toolkit
sponsored by ClearEdge
WEBCAST: To gain the upper hand before your next purchase or renewal, watch this webinar, "ServiceNow Deal-Makers Toolkit", to find insights into ServiceNow's recent behavior, proven methods to combat sales strategies, an inside look at the ServiceNow playbook, and more.
Posted: 09 Sep 2021 | Premiered: Feb 10, 2021

ClearEdge

Introduction to Leverage Management
sponsored by ClearEdge
WEBCAST: Today's IT buyers are focused on more than just getting the best price. They must juggle cloud migration, software audits, decentralized IT, internal stakeholder alignment and vendor relationships. This webinar reviews the business impact of current supplier sales tactics, reveals the three main sources of leverage, and more.
Posted: 09 Sep 2021 | Premiered: Mar 11, 2021

ClearEdge

Software Asset Management
sponsored by ClearEdge
WEBCAST: SAM can be overwhelming: it requires significant investment in resources and tools but can still fail to prevent out of-control costs and software audit findings. This webinar reviews best practices for SAM, including tips and gotchas from a team of former software auditors.
Posted: 09 Sep 2021 | Premiered: Apr 1, 2021

ClearEdge

SaaS Buying Trends 2021
sponsored by ClearEdge
WEBCAST: Demand for Software-as-a-Service (SaaS) continues to increase as organizations accelerate IT transformation initiatives and suppliers move to SaaS-only offerings to meet Wall Street expectations. This webinar examines SaaS buying trends in 2021.
Posted: 09 Sep 2021 | Premiered: Mar 25, 2021

ClearEdge

Optimizing Managed Print Services Spend Webinar
sponsored by ClearEdge
WEBCAST: The managed print services industry has suffered mightily due to the dramatic shift to virtual communication brought on by the pandemic. Because many customers are not printing much of anything anymore, now is the time to inspect managed print contracts and develop a needs-based plan for these services going forward. This webinar shows how.
Posted: 09 Sep 2021 | Premiered: May 19, 2021

ClearEdge

Building Growth into Subscription Models
sponsored by ClearEdge
WEBCAST: As multi-year subscription agreements become the norm, several common pitfalls continue to affect enterprise buyers. This webinar highlights pitfalls and misconceptions which can cost buyers millions.
Posted: 09 Sep 2021 | Premiered: Jun 1, 2021

ClearEdge

Top Gotchas in an IT Contract
sponsored by ClearEdge
WEBCAST: In today's fast-paced environment of IT innovation, pressure to execute deals quickly can undermine your ROI due to traps hidden in contractual language in technology purchase agreements. This webinar discusses how to identify and mitigate these hidden time bombs before they bust your budget and derail your organization's goals.
Posted: 09 Sep 2021 | Premiered: Jul 15, 2021

ClearEdge

SAM Governance Best Practices
sponsored by ClearEdge
WEBCAST: Establishing a strong SAM governance model is key to unlocking the promised benefits of a SAM program. This webinar discusses the importance of establishing a SAM Governance Model, revealing the top reasons SAM programs fail, the keys to SAM success, and more.
Posted: 09 Sep 2021 | Premiered: Jun 16, 2021

ClearEdge

The human experience of IT service management
sponsored by ServiceNow
EBOOK: Positive employee experiences can lead to excellent customer experiences. Learn how positive workforce experiences can easily be derailed if the technology, tools, and processes employees use don't allow them to work efficiently and painlessly.
Posted: 05 Aug 2021 | Published: 05 Aug 2021

ServiceNow
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