How to implement ITSM and establish a strategy beyond IT metrics
ITSM strategy is about more than closing help desk tickets and managing change requests. It’s also about solving business problems and generating revenue.
In this expert e-guide, learn how one CIO was able to leverage ITSM to improve business processes as well as incorporate the ITSM strategy to a mobile workforce.
Additionally, learn the expert seven-step ITSM implementation formula to ensure your deployment is a success.