Forging an ITSM Strategy That's About Business Impact, Not IT Metrics

Forging an ITSM Strategy That's About Business Impact, Not IT Metrics

Cover

Most organizations know that IT service management (ITSM) can align the delivery of IT with your business needs. What they don’t know, is that ITSM can also generate revenue and solve business problems.

This expert e-guide explores the story of one CIO who was able to deploy an ITSM strategy that went beyond IT metrics.

Read on to also discover how the mobile workforce has complicated ITSM, how to overcome these challenges, and much more.

Vendor:
Pangea Systems
Posted:
18 Sep 2014
Published:
18 Sep 2014
Format:
PDF
Length:
8 Page(s)
Type:
eGuide
Language:
English
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