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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011

ComputerWeekly.com

Visibility to Containers: Measurable outcomes from CMDB
sponsored by ServiceNow
EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.
Posted: 22 Jan 2020 | Published: 22 Jan 2020

ServiceNow

Palo Alto Networks rockets resiliency by transforming IT
sponsored by ServiceNow
WEBCAST: Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization.
Posted: 09 Nov 2020 | Premiered: Nov 9, 2020

ServiceNow

The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012

Skillsoft

Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011

Gartner

Transcript: The Changing Role of the CIO
sponsored by Hewlett Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett Packard Enterprise

The Changing Role of the CIO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012

Hewlett-Packard Enterprise

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

Marin County Upgrades Tax System While Reducing the Costs of the Mainframe
sponsored by Micro Focus, Ltd
CASE STUDY: The property tax system for Marin County, California, was increasingly expensive to maintain; furthermore, it was not possible to integrate it with newer modern technologies. Read this case study to learn how they updated and modernized this critical application without losing valuable IT assets embedded in the current system.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

Micro Focus, Ltd

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
sponsored by Micro Focus, Ltd
CASE STUDY: Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

Micro Focus, Ltd

Micro Focus RUMBA makes the connection for REI
sponsored by Micro Focus
WHITE PAPER: Access this white paper to discover a solution to troublesome connectivity problems. This case study explores how REI provides its clients with a reliable connection.
Posted: 14 May 2012 | Published: 14 May 2012

Micro Focus

Implementing On-Demand Services Inside the Intel IT Private Cloud
sponsored by Dell, Inc. and Intel®
WHITE PAPER: By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more.
Posted: 23 Mar 2011 | Published: 23 Mar 2011

Dell, Inc. and Intel®

Focus: Diversity
sponsored by ComputerWeekly.com
EGUIDE: This e-guide focuses on diversity in the workplace and how it can help contribute to better business outcomes.
Posted: 23 Oct 2017 | Published: 23 Oct 2017

ComputerWeekly.com

Focus: Women in IT
sponsored by ComputerWeekly.com
EGUIDE: Diversity has been an issue in the IT industry for a long time, and the number of women choosing IT for a career has been stagnant over the last few years.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

ComputerWeekly.com

Focus: Health IT
sponsored by ComputerWeekly.com
EGUIDE: At a time when the NHS is faced with unprecedented pressure, new technological solutions can help ease some of the strain. From apps to electronic records and artificial intelligence, technology is playing an increasingly important part in transforming the health service.
Posted: 01 Sep 2017 | Published: 01 Sep 2017

ComputerWeekly.com

City of Inglewood
sponsored by Micro Focus
WHITE PAPER: Access this white paper to discover how one city migrated from their aging mainframe to a Windows platform. Learn how your organization can save on maintenance costs and increase operational efficiency by making a similar move.
Posted: 14 May 2012 | Published: 14 May 2012

Micro Focus

Focus: Datacentre Uptime
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we take a closer look at some high-profile datacentre outages of recent times and assess the toll they took on the companies involved, and look into what providers and consumers can do to protect themselves from downtime.
Posted: 12 Sep 2017 | Published: 12 Sep 2017

ComputerWeekly.com

Social media listening pulls direct opinion, focus groups get personal
sponsored by SearchCRM
EGUIDE: This expert e-guide examines how your organization can use social media to gain customer insights, as well as the value that older information-gathering methods still bring to the table. Also inside, uncover best practices in customer experience management (CEM).
Posted: 22 Nov 2013 | Published: 22 Nov 2013

SearchCRM

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM Line of Business
WHITE PAPER: This paper reveals key insights into what actually drives customer advocacy, as well as what grocers can do to improve the level of advocacy among their customer populations.
Posted: 12 Jun 2008 | Published: 01 Sep 2008

IBM Line of Business

New Technologies for HR Managers Boost Employee Experience
sponsored by SearchHRSoftware
EBOOK: Download this expert handbook to uncover several new forms of technology that are integral to the intelligent enterprise and learn how these tools can help to boost employee experience and give your organization a competitive advantage.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

SearchHRSoftware

Focus: Application Virtualisation
sponsored by ComputerWeekly.com
EGUIDE: This e-guide focuses on application virtualisation and how big companies are finding various ways to stop applications adversely affecting each other.
Posted: 13 Oct 2017 | Published: 13 Oct 2017

ComputerWeekly.com

Focus: Green datacentre
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we take a closer look at how the datacentre sector is taking steps to boost its environmental friendliness, and why.
Posted: 22 May 2017 | Published: 22 May 2017

ComputerWeekly.com

Focus: Infosec17
sponsored by ComputerWeekly.com
EGUIDE: Security technologist Bruce Schneier's insights and warnings around the regulation of IoT security and forensic cyber psychologist Mary Aiken's comments around the tensions between encryption and state security were the top highlights of the keynote presentations at Infosecurity Europe 2017 in London.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

ComputerWeekly.com

Focus: Securing for the future
sponsored by ComputerWeekly.com
EGUIDE: 2016 saw the rapid increase in the use of ransomware and a resurgence of distributed denial of service (DDoS) attacks using hijacked devices making up the internet of things (IoT) against a background of new and newly-reported breaches of personal information involving an ever-increasing number of online user accounts.
Posted: 10 Jan 2017 | Published: 10 Jan 2017

ComputerWeekly.com

Focus: Agile DevOps
sponsored by ComputerWeekly.com
EGUIDE: Businesses in every industry are finding themselves under pressure to out-innovate their competitors, and push out new products and services to customers at an ever-increasing rate.
Posted: 13 Feb 2017 | Published: 13 Feb 2017

ComputerWeekly.com

Focus: Network security
sponsored by ComputerWeekly.com
EGUIDE: During the course of 2016 we saw the clamour around network security – which was already very loud – reach fever pitch. From allegations of nation state-level interference in crucial elections, to massive botnet attacks that brought down critical online services for millions, network security dominated mainstream news cycles for weeks on end.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

ComputerWeekly.com

Focus: Private cloud
sponsored by ComputerWeekly.com
EGUIDE: The private cloud is often viewed as a stepping stone for enterprises keen to tap into the business agility benefits of cloud without ceding total control over where their applications and workloads run. For some organisations, such deployments act as a test bed environment, where they can work out where best to run their workloads.
Posted: 02 May 2017 | Published: 02 May 2017

ComputerWeekly.com

Focus on people, Not paperwork
sponsored by Serviceaide
WHITE PAPER: Research shows that more than 50% of HR tasks goes toward manual, repetitive tasks. This paper discusses how automating those tasks with RPA can help create a more people centric workplace with greater satisfaction and productivity.Open now to learn more.
Posted: 27 Jul 2021 | Published: 27 Jul 2021

Serviceaide

Focus ASEAN: Women in IT
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read about the traction that women are gaining in Southeast Asia's IT industry, how one woman went from calculating the strength of molecular bonds to leading a growing business at a Singapore telco, and the story behind a woman's ascent in Malaysia's healthcare IT scene.
Posted: 10 Oct 2017 | Published: 10 Oct 2017

ComputerWeekly.com

Focus: on premise virtualisation
sponsored by ComputerWeekly.com
EGUIDE: We take a closer a look at the virtualisation of on-premise resources, and find out why it remains such an important process for enterprise datacentre owners to go through.
Posted: 17 Jul 2017 | Published: 17 Jul 2017

ComputerWeekly.com

Focus: Securing new technology
sponsored by ComputerWeekly.com
EGUIDE: The scarcity of information security professionals with the required depth and breadth of experience is one of the biggest challenges facing businesses. As businesses seek to gain competitive edge through digital transformation, they are increasingly exposing themselves to increasing risk of cyber attack.
Posted: 29 Sep 2016 | Published: 29 Sep 2016

ComputerWeekly.com

Focus: Securing the cloud
sponsored by ComputerWeekly.com
EGUIDE: While cloud services' benefits of quick deployment and flexible scalability at a lower cost have driven enterprise adoption, security concerns continue to be a key factor in determining the extent and style of cloud adoption.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

ComputerWeekly.com

Focus: Telecoms of the future
sponsored by ComputerWeekly.com
EGUIDE: The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

ComputerWeekly.com
 

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