Genesys recently held their 2020 Utility Week Customer Summit, which gave telco executives an opportunity to share their insights on surviving in today’s competitive environment. Explore some of the key takeaways in this eBook.
From efforts to turn Malaysia's Langkawi island into a 5G testbed to the impact of the coronavirus outbreak on sales of 5G devices, the guide offers a range of perspectives from different stakeholders in APAC's 5G nascent ecosystem.
The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
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