Customer Loyalty White Papers ( Customer Loyalty Programs ) Software Downloads, Definition and Webcasts

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Customer Loyalty Reports
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Tread carefully with social media-based customer loyalty programs sponsored by Infor CRM EGUIDE: Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. Posted: 08 Feb 2012 \| Published: 07 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

Apply the power of CRM to build customer loyalty sponsored by Infor CRM EGUIDE: This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. Posted: 08 Feb 2012 \| Published: 07 Feb 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| CRM \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

The power of Call Centers and Customer Loyalty sponsored by Infor CRM EGUIDE: Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. Posted: 06 Feb 2012 \| Published: 06 Feb 2012 TOPICS: Call Center Management \| Contact Center Management \| Contact Centers \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service

Social Media-based Customer Loyalty Programs sponsored by Infor CRM EGUIDE: This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. Posted: 06 Feb 2012 \| Published: 06 Feb 2012 TOPICS: CRM \| Customer Loyalty \| Customer Service \| Social Networking \| Web 2.0

Yahoo, Amex talk up different customer service approaches sponsored by Infor CRM EGUIDE: Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. Posted: 24 Jan 2012 \| Published: 24 Jan 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

Experts say CEM technology can build single view of customer sponsored by Infor CRM EGUIDE: This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. Posted: 24 Jan 2012 \| Published: 24 Jan 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service

Building a Strong Customer Experience sponsored by Infor CRM EGUIDE: Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. Posted: 09 Jan 2012 \| Published: 05 Jan 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm sponsored by Tealeaf EZINE: With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. Posted: 02 Dec 2011 \| Published: 29 Nov 2011 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Customer Service

Navigating the path to satisfying online customer experience sponsored by Tealeaf EGUIDE: Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. Posted: 30 Nov 2011 \| Published: 23 Nov 2011 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

InfoSphere MDM Solution for Product Information Management sponsored by IBM VIDEO: Watch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience. Posted: 15 Nov 2011 \| Premiered: 15 Nov 2011 TOPICS: Business Process Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Product Management \| Supply Chain Management

E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty sponsored by Microsoft EBOOK: This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan. Posted: 28 Oct 2011 \| Published: 28 Oct 2011 TOPICS: CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Web Content Management \| Web Site Monitoring

Tip Guide: Retail best practices for in-memory analytics in SAP environments sponsored by SAP America, Inc. EGUIDE: Learn how to successfully manage new challenges in the retail industry. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Business Intelligence \| Customer Loyalty \| Customer Service \| Data Analytics \| Data Warehouses \| SAP (Product) \| Social Networking

Unleash the Power of Marketing to Drive Innovation and Profit sponsored by SAS WHITE PAPER: In this white paper, learn what genuine customer centricity looks like, why it matters more than ever, and how organizations can achieve it. Posted: 11 Oct 2011 \| Published: 11 Oct 2011 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

Using IBM Social Business to Take Your Business Relationships to the Next Level sponsored by IBM WHITE PAPER: This IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies. Posted: 01 Oct 2011 \| Published: 01 Oct 2011 TOPICS: Business Intelligence \| Business Management \| Cloud Computing \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Social Computing

Mobility in the Enterprise: Professional Productivity with Intel® Core™ i5 vPro™ processor sponsored by Intel CASE STUDY: This case study discusses the reasons why one company decided to replace their existing laptops every two years. Find out how implementing this strategy benefited both employees and end users. Posted: 03 Aug 2011 \| Published: 02 Aug 2011 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Laptop Computers \| Notebook Computers \| Productivity

Taking action on analytics: Using data for customer loyalty and retention sponsored by SAP America, Inc. EBOOK: During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program. In this e-book, learn about trends in customer relationship management. Posted: 05 Jul 2011 \| Published: 05 Jul 2011 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Data Analytics \| Predictive Analytics

Case Study-VMware Consona Knowledge Management sponsored by Consona Corporation CASE STUDY: Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. Posted: 17 Jun 2011 \| Published: 01 Jun 2010 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Creating Stickiness in the Insurance Industry sponsored by Thunderhead WHITE PAPER: With the economy being shaky, the insurance industry has a problem. Customers are increasingly shopping around and making complex demands. Learn how to achieve loyalty in a shaky industry. Posted: 16 Jun 2011 \| Published: 01 Jan 2011 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Insurance Applications Software \| Insurance Industry

The Future of Web Content Management sponsored by Ektron, Inc. WHITE PAPER: When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture? Posted: 17 May 2011 \| Published: 17 May 2011 TOPICS: Content Management \| Content Management Services \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Web Content Management

Social Media and Customer Service sponsored by Pegasystems WHITE PAPER: One of the biggest issues for companies is creating effective customer services processes. What if social media could help the problem? Posted: 11 May 2011 \| Published: 11 May 2011 TOPICS: Business Intelligence \| CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth sponsored by Oracle Corporation WHITE PAPER: E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. Posted: 26 Apr 2011 \| Published: 26 Apr 2011 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| eCommerce \| eCommerce Services

Four Effective Service Strategies that Drive Brand Advocacy sponsored by Oracle Corporation WHITE PAPER: This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience: convenience, speed, relevance, and relationship. Posted: 25 Apr 2011 \| Published: 25 Apr 2011 TOPICS: Channel Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Loyalty Programs \| Online Shopping

The Customer Loyalty Playbook: 4 Steps To Build Loyal, High-Value Customers sponsored by Oracle Corporation WHITE PAPER: The longer a customer is loyal, the more profit the company gains. Read this brief to learn four steps to help guide your customer loyalty strategy. Posted: 21 Mar 2011 \| Published: 01 Feb 2010 TOPICS: Business Process Automation \| Business Process Management \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Loyalty Programs

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) sponsored by MarketTools, Inc. WHITE PAPER: What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results. Posted: 26 Jan 2011 \| Published: 26 Jan 2011 TOPICS: Business Process Management \| CRM Analytics \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Revenue Projections

Taking Action on Analytics: Using data for customer loyalty and retention sponsored by Infor EBOOK: In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Find out about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. Posted: 20 Dec 2010 \| Published: 20 Dec 2010 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

Customer Loyalty Reports