All resources sponsored by:

Pegasystems

11 Matches
Contact centers are evolving: 5 capabilities you need now
sponsored by Pegasystems
WHITE PAPER:With modern customer experience goals centered around frictionless and personalized touchpoints, call center capabilities have advanced in order to accommodate new standards. Open this call center guide, which details 5 new capabilities critical to call center success, and 4 factors driving call center approach adjustments.
Posted: 10 Dec 2019 | Published: 10 Dec 2019
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The Forrester Wave™: Software For Digital Process Automation For Deep Deployments, Q2 2019
sponsored by Pegasystems
ANALYST REPORT:According to a recent Forrester report, IT pros seeking software for digital process automation for deep deployments should look for providers that offer three things: 1. Comprehensive process and case management capabilities, 2. Support for emerging technologies, and 3. A modern application architecture. Read the full report now.
Posted: 09 Dec 2019 | Published: 19 Jun 2019
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TOPICS:  Cloud Computing

HSBC Australia: Unifying customer experiences
sponsored by Pegasystems
WHITE PAPER:The key to modernizing marketing lies in tools that enable you to target consumers with the right contextual information, without overloading them. Click through to this overview to learn how HSBC Australia transformed their marketing processes and achieved 3 key results.
Posted: 09 Dec 2019 | Published: 09 Dec 2019
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The Forrester Wave Real-Time Interaction Management, Q1 2019
sponsored by Pegasystems
WHITE PAPER:In B2C spaces, real-time interaction management (RTIM) is critical to delivering high-end customer experiences for sustainable sales and revenue growth. Download this RTIM market whitepaper, which cross-compares 12 major vendors including Pegasystems, IBM, and SAS, for an intelligent buyer’s decision.
Posted: 06 Dec 2019 | Published: 06 Dec 2019
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Building your enterprise low-code factory
sponsored by Pegasystems
WHITE PAPER:Download this whitepaper for a detailed review of low-code usage in application development and use four questions to determine whether a project calls for low-code support.
Posted: 06 Dec 2019 | Published: 06 Dec 2019
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Pega Sales Automation
sponsored by Pegasystems
DATA SHEET:Sales automation systems promise to deliver insights and improve sales – but that promise isn’t always met. A common pitfall? Organizations’ sales strategies are often reactive instead of proactive. Check out this datasheet by Pega Sales Automation to see how AI can improve sales automation systems.
Posted: 05 Dec 2019 | Published: 05 Dec 2019
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Achieving digital customer service transformation
sponsored by Pegasystems
WHITE PAPER:Download this guide to a explore what a modern approach to customer experience management looks like. Also explore 5 tactics of better customer engagement and 3 qualities customers are demanding of businesses.
Posted: 05 Dec 2019 | Published: 05 Dec 2019
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Commonwealth Bank of Australia: Exceeding customer expectations with personalized conversations
sponsored by Pegasystems
WHITE PAPER:With digitalization enabling all-time levels of daily customer interactions, capitalizing on these experiences has become business critical to business success. Watch this brief 3-minute video which outlines how Australia’s biggest financial institution used a customer engagement engine to enhance their customer experience satisfaction.
Posted: 04 Dec 2019 | Published: 04 Dec 2019
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Social Media and Customer Service
sponsored by Pegasystems
WHITE PAPER:One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem?
Posted: 11 May 2011 | Published: 11 May 2011
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Pega Decision Management
sponsored by Pegasystems
BROCHURE:Make better business decisions for your company by following a business management system.
Posted: 11 May 2011 | Published: 11 May 2011
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First Contact Resolution
sponsored by Pegasystems
EBOOK:Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.
Posted: 10 May 2011 | Published: 10 May 2011
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Dynamic Case Management: A Foundation for Agile Enterprise Business Applications
sponsored by Pegasystems
VIDEO:The dynamic case management approach is helping companies achieve significant, competitive results.  In this webinar, learn how your company can also achieve better service outcomes with dynamic case management.
Posted: 05 May 2011 | Premiered: 02 May 2011
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