KPI Guide for Omni - Channel Contact Centers
sponsored by Serenova
WHITE PAPER:
In this white paper, explore the most useful KPIs for managing customer service, sales and collections contact centers, and the importance and complexity of measuring all aspects of the customer journey. Uncover a list of the type of data required by contact centers and how it can be used to help companies meet and exceed customers' needs.
Posted: 23 Oct 2018 | Published: 23 Oct 2018
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Marketing Trends Across Financial Services
sponsored by Salesforce
RESEARCH CONTENT:
Marketing in the financial services industry is facing a loyalty crisis. Financial services must take a very customer-centric approach to business. Read this report to learn more about how companies in the financial services industry are shaping their marketing strategies around the customer experience.
Posted: 01 Nov 2018 | Published: 31 Dec 2016
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Top 3 Reasons to Customize Call Tracking for Your Business
sponsored by Twilio
WEBCAST:
Register for this on-demand webinar to learn why a custom call tracking tool can help you track, measure, and optimize calls just like clicks.
Posted: 11 May 2017 | Premiered: May 11, 2017
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2017 CRM Customer Service Tech Predictions
sponsored by Zendesk
WHITE PAPER:
Analytics. Machine Learning. AI. Assess Gartner's predictions for customer service and support tools in 2017 – which ones are actually working?
Posted: 23 Apr 2017 | Published: 07 Nov 2016
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Is Online Video Chat the Path to a Personalized Customer Experience?
sponsored by BoldChat - LogMeIn
EGUIDE:
In this expert e-guide, customer experience pro Scott Sachs, President of SJS Solutions LLC, examines the maturation of online video chat as an effective tool in contact centers. Discover tips for architecting personalized customer journeys, and learn how to address some of the challenges of video-based customer service.
Posted: 16 Dec 2016 | Published: 14 Dec 2016
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How to Compete and Win Against Amazon
sponsored by Experian Data Quality
WHITE PAPER:
Inside, uncover what it takes to keep up with Amazon's pace, and how you can pull ahead to provide a shopping experience that is creative to compete effectively.
Posted: 28 Mar 2018 | Published: 31 Dec 2017
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The Customer Engagement Benefits of CRM Tools
sponsored by Microsoft
EGUIDE:
In this expert e-guide, explore how Starbucks and Wal-Mart decided to shake up their customer engagement strategies, and the results of doing so. Then, uncover how CRM tools can improve much more than just customer engagement.
Posted: 17 Oct 2017 | Published: 16 Oct 2017
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The New Era of Digital Retail
sponsored by Microsoft
WHITE PAPER:
Find out what some of the retail industry's brightest thought leaders from Microsoft and NORA had to say about the changing digital landscape in terms of personalization, omnichannel customer engagement, customer data management, and more.
Posted: 17 Nov 2017 | Published: 17 Nov 2017
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How to Build Digital, Connected and Adaptive Customer Experiences
sponsored by Oracle Cloud
RESOURCE:
Inside, find out how a data-driven approach to CX will help you make your customers more loyal than ever as customers' expectations continue to climb higher and higher, and uncover 5 emerging technologies that should be on your strategic CX roadmap.
Posted: 25 Jun 2018 | Published: 25 Jun 2018
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The Essential Checklist for Modernizing Customer Service (ebook)
sponsored by ServiceNow
EBOOK:
One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.
Posted: 18 Apr 2017 | Published: 30 Sep 2016
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