Customer Loyalty Programs

WHITE PAPER: This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX), including consumer expectations, the role of automation, and human-machine collaboration.

Posted: 26 Jun 2020 | Published: 01 Jan 2020

WEBCAST: Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.

Posted: 30 Apr 2020 | Premiered: Feb 17, 2020

ANALYST REPORT: Despite the ubiquity of technology throughout the customer journey, customers still want human-like interactions with brands. In order to provide this, organizations should focus on providing empathy at scale. In this IDC study, explore the challenges of building out empathy at scale and how you can overcome 3 common barriers.

Posted: 31 Jan 2020 | Published: 09 Jan 2020

WHITE PAPER: Download this eBook to explore research on the state of retail, and tips for delivering the connected experience that customers expect.

Posted: 19 Jun 2020 | Published: 19 Jun 2020

RESEARCH CONTENT: Last year, Ecosystm Research conducted a global study of over 1,000 senior customer service and technology professionals to gain a deeper understanding of initiatives to improve their customer experience—with a concentration on their Knowledge Management solutions. Explore their key findings in this research report.

Posted: 10 Sep 2020 | Published: 10 Sep 2020

EGUIDE: Download this expert guide for advice on how support a collaborative culture in your organization, and 5 tips for choosing a call center customer experience platform.

Posted: 27 Mar 2020 | Published: 27 Mar 2020

CASE STUDY: Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.

Posted: 25 Jun 2020 | Published: 25 Jun 2020

WEBCAST: Watch this webinar to hear from Jonathan Zur, Service Program Manager at HP Indigo, as he explains how product uptime and customer satisfaction improved after ServiceNow helped the company enlist field service engineers as mobile case agents who could schedule their own visits.

Posted: 18 May 2020 | Premiered: May 18, 2020

RESOURCE: View this article to discover how your organization can boost customer engagement and drive more sales with a one-to-one marketing strategy, and uncover 3 steps to making one-to-one marketing work for you.

Posted: 20 Sep 2019 | Published: 29 May 2019

EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

Posted: 12 Jun 2018 | Published: 06 Jun 2018