Creating Intelligent Customer Service Experiences
What do you do when you wait on “hold” for a considerable amount of time? As time ticks by, you are probably more apt to hang up the phone or click over to the competition.
Companies today are finding it more difficult to distinguish themselves solely on price or quality – it’s the little things in customer service that create loyalty and commitment. According to a study, some 90% of decision makers think customer service management is one of the most important issues for businesses.
This informative resource paves a path to profitable customer relations for your organization. Topics to be addressed include:
- 6 obstacles that prevent organizations from reacting to customers efficiently
- How to build an effective digital service strategy
- 5 key recommendations for creating amazing customer experiences
- And more