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ALSO CALLED: eHR, HR, Personnel, HRM, Human Resource Management, Personnel Management, Workforce Analysis, Labor
DEFINITION: Emotional intelligence (EI) is the area of cognitive ability involving traits and social skills that facilitate interpersonal behavior. Intelligence can be broadly defined as the capacity for goal-oriented adaptive behavior; emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation.The term first appeared in 1985, in Wayne Payne's doctoral thesis,  … 

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Human Resources Management White Papers (View All Report Types)
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Negotiating with Workday
sponsored by ClearEdge
WHITE PAPER: Workday's approach to pricing and licensing can limit your flexibility and negotiating position in purchases but there are still critical opportunities and pitfalls to navigate to find your way to a better deal. This helpful guide is packed with actionable advice.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Top 3 Gotchas in a Workday Agreement
sponsored by ClearEdge
WHITE PAPER: Workday's standard contract language obscures significant pricing risks that can increase your overall costs at the outset and over time. This helpful resource points out potential traps most buyers miss and offers proven guidance to address them.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Rightsizing Your Workday Spend
sponsored by ClearEdge
WHITE PAPER: Workday's custom pricing metrics and complicated licensing models dictate the bottom-line cost of a customer's agreement, making it difficult for organizations to purchase efficiently and accurately. Download this useful guide to learn how to avoid common situations where customers over-purchase with Workday, combat Workday sales tactics, and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Optimize Your HR Service Management
sponsored by Serviceaide
WHITE PAPER: Open up this paper to examine the top HR use cases for POB HR systems, as well as a look at how HR service is changing post-COVID and how virtual agents have stepped in to help.
Posted: 19 Jul 2021 | Published: 19 Jul 2021

Serviceaide

Five unexpected departments that need upskilling
sponsored by ProEdge, a PwC Product
WHITE PAPER: Upskilling has many benefits, as a deeper understanding of automation, visualization, or agile project management makes workers’ lives easier and leads to better productivity and more innovation. Read this short white paper to learn 5 departments that can benefit from upskilling and explore the specific use cases and benefits of each.
Posted: 19 Apr 2021 | Published: 19 Apr 2021

ProEdge, a PwC Product

The People Team Of Tomorrow
sponsored by Sage
WHITE PAPER: Read this white paper to learn the 4 HR skills needed for the future of work and discover real life examples of experts building success around these principles.
Posted: 12 Apr 2021 | Published: 12 Apr 2021

Sage

The Quick Guide To Payroll Compliance
sponsored by Sage
WHITE PAPER: How are you keeping up with the ever-changing compliance factors impacting the payroll function? This guide looks at frequent compliance challenges as reported by payroll experts, and offers best practices and solutions to help your payroll function run smoothly and confidently.
Posted: 12 Apr 2021 | Published: 12 Apr 2021

Sage

Maximizing Your Team’s WorkFrom-Anywhere Productivity with Real-Time Experience Management
sponsored by NWN Corporation
WHITE PAPER: As a result of the increasing importance of customer and employee experience, many organizations have decided to implement an experience management platform. Learn about these solutions, and how they can help you maximize your team’s productivity, in this white paper.
Posted: 19 Feb 2021 | Published: 19 Feb 2021

NWN Corporation

Strengthen Your Connection To Remote Employees
sponsored by Hughes Network Systems
WHITE PAPER: Looking ahead, it’s likely that remote work arrangements will become either a permanent solution or an element of a hybrid approach. In this e-Book, explore how to leverage technologies around digital experience, lines of communication, and collaboration as remote work becomes standard in your company. Download the e-Book here.
Posted: 18 Feb 2021 | Published: 18 Feb 2021

Hughes Network Systems

Online collaborative software: the missing link for recruiters
sponsored by Cafex
WHITE PAPER: Hiring delays are frustrating—especially if you’re managing a recruitment team that’s under pressure to find talent faster. Fortunately, with secure online collaboration software, you can accelerate the recruitment process and significantly reduce the amount of time it takes to fill positions. See how in this white paper.
Posted: 04 Feb 2021 | Published: 04 Feb 2021

Cafex

Digital Employee Experience
sponsored by SocialChorus
WHITE PAPER: As remote and hybrid working become more popular—and permanent—providing an engaging digital employee experience (DEX) becomes increasingly important. Download this white paper for expert recommendations on how to provide the optimal DEX—based on results from SocialChorus’s recent survey.
Posted: 26 Jan 2021 | Published: 26 Jan 2021

SocialChorus

Build Your Bench Strength
sponsored by Cornerstone OnDemand
WHITE PAPER: Succession planning is an essential part of any small, medium, or growing business’ employee development strategy. It can help ensure you have the right people in the right roles—whether it’s for a planned or unexpected vacancy. Get started with succession planning today when you download this eBook.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Cornerstone OnDemand

Learning Management Survey
sponsored by Cornerstone OnDemand
WHITE PAPER: To get a read on the state of organizational learning, Cornerstone OnDemand recently conducted a survey that asked questions on: learning strategy and impact, learning maturity models, and more. Explore their findings, and expert recommendations, in this white paper.
Posted: 21 Jan 2021 | Published: 21 Jan 2021

Cornerstone OnDemand

A New Model For Employee Experience: Continuous Response
sponsored by Medallia
WHITE PAPER: Download this report to follow along as an industry expert walks through three steps to an effective continuous response strategy. Plus, take a look at some case studies from well-known organizations that implemented their own continuous response strategies.
Posted: 06 Jan 2021 | Published: 07 Dec 2020

Medallia

How to better manage teams of remote contact center agents
sponsored by RingCentral
WHITE PAPER: Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

Making Workplace Services Work For Employees
sponsored by ServiceNow
WHITE PAPER: Happy employees are good for business. In fact, research has shown happy employees are 20% more productive than unhappy employees. Download this white paper to explore workplace services’ increasingly important role in employee happiness, as well as 4 steps that can help you get started with them.
Posted: 23 Nov 2020 | Published: 23 Nov 2020

ServiceNow

Diversity and Inclusion (D&I) Plan for Technology SMBs
sponsored by CompTIA
WHITE PAPER: We've partnered with CompTIA to be able to bring you their insights on advancing diversity in technology for SMBs. You'll explore how you can plan for diversity and components worth assessing as you get started, talent acquisition and retention checklists, ERG benefits to employees and steps you can take to establish one, and more.
Posted: 12 Oct 2020 | Published: 12 Oct 2020

CompTIA

Enabling Intelligent Experiences for Customers and Employees
sponsored by Avaya
WHITE PAPER: Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.
Posted: 07 Oct 2020 | Published: 07 Oct 2020

Avaya

Creating an Action Plan for Your Agency’s Skills Gaps
sponsored by Cornerstone OnDemand
WHITE PAPER: Check out this white paper to see a worksheet that gives best practices and asks key questions from the public and private sectors for addressing skills gaps.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Cornerstone OnDemand

How focusing on skills grows revenue and improves productivity
sponsored by Cornerstone OnDemand
WHITE PAPER: Not focusing on your people first can cost you. Developing employees’ skills can provide organizations with revenue-generating opportunities—the question is how to foster these skills to achieve the maximum benefit for all involved. Learn how to do just that in Cornerstone’s 15-page guide.
Posted: 26 Aug 2020 | Published: 26 Aug 2020

Cornerstone OnDemand

Trello hybrid work guide
sponsored by Atlassian
WHITE PAPER: Transitioning to a hybrid work model can be difficult, which is why Atlassian sat down with experts from Trello. Trello was an early leader in hybrid work, with the first team member to go remote in 2011. Explore the highlights of their conversation, and tips for moving to a hybrid work model in this white paper.
Posted: 14 Aug 2020 | Published: 14 Aug 2020

Atlassian

Finding permanent solutions amid the pandemic
sponsored by Cornerstone OnDemand
WHITE PAPER: In the immediate response to the pandemic, industry blind spots, management shortcomings, and other weak links were all exposed. However, businesses can use this information to their advantage moving forward. In fact, many short-term fixes point the way toward long-term, foundation change. Learn more here.
Posted: 30 Jul 2020 | Published: 30 Jul 2020

Cornerstone OnDemand

The “next normal” and how to thrive beyond COVID-19
sponsored by Cornerstone OnDemand
WHITE PAPER: Access this white paper to take a deeper look at the challenges facing the life sciences industry and explore how focusing on 3 goals can preparing your workforce for long-term success and viability for your organization.
Posted: 30 Jul 2020 | Published: 30 Jul 2020

Cornerstone OnDemand

REALIZING THE BENEFITS OF RPA IN HUMAN RESOURCES (HR) USE CASES
sponsored by UiPath
WHITE PAPER: HR operations involve many repetitive, process-intensive workflows like employee onboarding, payroll, and time tracking. But RPA is expected to change that. Download this white paper to review the advantages of using RPA in HR, as well as the qualities to look for in an HR-RPA solution.
Posted: 02 Jul 2020 | Published: 02 Jul 2020

UiPath

5 ways to deliver sustainable business leadership during a global health crisis (and beyond)
sponsored by Cornerstone OnDemand
WHITE PAPER: Download this white paper for 5 steps leaders can take now to ensure mid- and post-pandemic operations center around diversity, inclusion and compliance.
Posted: 18 Jun 2020 | Published: 18 Jun 2020

Cornerstone OnDemand
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