It’s Time to Fix Back-Office Operations
Despite a wave of changes in technology, many businesses continue to manage their back-office functions the same way they always have. But as workloads increase, and it becomes too expensive to bring in more employees, it's becoming clear that processes need to change.
In this report from DMG consulting, discover a framework and methodology for transforming your back-office operations to drive higher quality and lower costs. You'll learn how workforce optimization (WFO) tools can improve the productivity and visibility of your operations, as well as tackle six common back-office challenges:
- Measuring employee productivity and output
- Tracking work items
- Receiving paper items
- And 3 more