Succession Planning Reports
Ten Key Steps to Effective Succession Planning
sponsored by Halogen Software
WHITE PAPER: Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce.
Posted: 21 Aug 2008 | Published: 20 Aug 2008
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TOPICS:  Best Practices | Employee Monitoring | Human Resources Services | Performance Testing | Program Management | Sales | Succession Planning | Workforce Planning
Halogen Software
Contact Center Costs: The Case for Telecommuting Agents
sponsored by Avaya Inc.
WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
Posted: 16 Apr 2008 | Published: 01 Apr 2008
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TOPICS:  Benefits | Call Center Management | Call Centers | Contact Center Management | Contact Centers | Cost Benefit Analysis | Mobile Workers | Productivity | Succession Planning | Telecommuting
Avaya Inc.