Session Border Controllers: Addressing Tomorrow's Requirements
sponsored by Metaswitch Networks
WHITE PAPER:
This white paper discusses how IP-based service innovation will impact and shape the future of session border controllers.
Posted: 27 Sep 2011 | Published: 27 Sep 2011
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ABI Research: Mobilize Enterprise Office Communications NOW with 4G
sponsored by Sprint
WHITE PAPER:
Ready to integrate 4G into your wireless communications strategy? 4G technologies operate on licensed spectrum allowing greater control over spectrum use and access. 4G also provides capacity and speed similar to Wi-Fi to enable demanding applications.
Posted: 13 Apr 2011 | Published: 13 Apr 2011
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Yankee Group: Mobility Powers the Next Wave of Growth for Unified Communications
sponsored by Sprint
WHITE PAPER:
Mobile UC, or the convergence of mobile technology, wireless integrated communications and traditional UC, can bring employee productivity and communications to new heights. This Yankee Group assessment provides guidance for organizations of all sizes to put together a cost-effective mobile UC road map.
Posted: 13 Apr 2011 | Published: 13 Apr 2011
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Plantronics UC Toolkit Planning FAQ
sponsored by Plantronics
WHITE PAPER:
The Plantronics UC Toolkit, Planning FAQ addresses the most common questions IT organizations raise when planning UC audio device deployments.
Posted: 10 Feb 2011 | Published: 10 Feb 2011
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Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
sponsored by IBM
WHITE PAPER:
This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
Posted: 18 Jun 2010 | Published: 18 Jul 2007
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Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution
sponsored by Hewlett-Packard Company
WHITE PAPER:
In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
Posted: 22 Feb 2010 | Published: 22 Feb 2010
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The Five Must-Have Capabilities for Unbeatable Customer Care
sponsored by Pitney Bowes Business Insight
WHITE PAPER:
Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
Posted: 15 Jan 2010 | Published: 15 Jan 2010
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Prepaid Loyalty: Fact or Fiction?
sponsored by Amdocs Management LTD
WHITE PAPER:
Achieving customer loyalty is a business goal shared by virtually every service provider. Prepaid subscribers present a greater challenge because the business model has no contracts or commitments. This paper examines the business and marketing strategies that service providers can deploy to create and build loyalty among prepaid customers.
Posted: 17 Sep 2009 | Published: 17 Sep 2009
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Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance
sponsored by Xenos Group Inc.
WHITE PAPER:
This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified...
Posted: 09 Jun 2009 | Published: 01 Feb 2009
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Enabling the Profitable Evolution of Mobile Transport to All-IP
sponsored by Alcatel-Lucent
WHITE PAPER:
As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.
Posted: 09 Jun 2009 | Published: 09 Jun 2009
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Best Practices for Provisioning Databases for Test and Development
sponsored by Informatica
WHITE PAPER:
Best practices and new technologies available for provisioning databases for test and development environments are outlined in this white paper. Using this as a guide, organizations can save time and resources, meet regulatory compliance standards, and streamline database provisioning processes for test and development environments.
Posted: 01 Apr 2009 | Published: 16 Jan 2009
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Enabling the Profitable Evolution of Mobile Transport to All-IP
sponsored by Alcatel-Lucent
WHITE PAPER:
The mobile transport network is one of the key considerations for mobile service providers planning a network transformation. This paper outlines the challenges associated with transforming the mobile transport network and presents the Alcatel-Lucent approach to effective transformation.
Posted: 03 Mar 2009 | Published: 03 Mar 2009
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Mass-Market Broadband in High-Growth Markets
sponsored by Alcatel-Lucent
WHITE PAPER:
This paper highlights how important it is for telecom service providers to deliver broadband services beyond the profitable hotspots of advanced business users and high-income residential users to reach the mass market, as well as detailing a suggested solution.
Posted: 03 Mar 2009 | Published: 03 Mar 2009
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Digital Billboard Advertising - New Life for a Classic Medium
sponsored by Motorola, Inc.
WHITE PAPER:
Read this paper to learn more about the emerging trend of digital billboard advertising and how it can enhance responsiveness, flexibility and profits.
Posted: 02 Mar 2009 | Published: 02 Mar 2009
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Proactive Service Assurance for Mobile Data Services
sponsored by InfoVista Corporation
WHITE PAPER:
Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more.
Posted: 02 Mar 2009 | Published: 26 Feb 2009
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Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.
Posted: 20 Jan 2009 | Published: 20 Jan 2009
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OSS and CRM - Integration That Pays
sponsored by Comarch Telecommunications
WHITE PAPER:
Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not
optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
Posted: 06 Jan 2009 | Published: 06 Jan 2009
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Anticipating the Bandwidth Bottleneck
sponsored by Motorola, Inc.
WHITE PAPER:
This paper examines trends in consumer content consumption and projects the future bandwdith requirements of broadband connections to the home.
Posted: 05 Jan 2009 | Published: 23 Dec 2008
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Migration to DOCSIS 3.0
sponsored by Motorola, Inc.
WHITE PAPER:
Factors driving cable operators toward deployment of DOCSIS 3.0, new features, channel bonding and multicast services, and migration scenarios to DOCSIS 3.0, are addressed.
Posted: 05 Jan 2009 | Published: 23 Dec 2008
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MPEG-4 Over IP Networks
sponsored by Motorola, Inc.
WHITE PAPER:
This paper describes the technology behind the efficiency gains that are realized using MPEG-4 as a video compression technology for real time content distribution networks.
Posted: 05 Jan 2009 | Published: 23 Dec 2008
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New RF Return Path Technologies for GPON
sponsored by Motorola, Inc.
WHITE PAPER:
New return path technologies allow service providers to continue to leverage their traditional headends, set-top boxes and next generation DOCSIS set-top boxes in new GPON networks.
Posted: 05 Jan 2009 | Published: 23 Dec 2008
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Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry
sponsored by Adobe Systems, Inc.
WHITE PAPER:
Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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Siemens Mobile UC - Where UC Meets Enterprise Mobility
sponsored by Siemens Enterprise Communications
WHITE PAPER:
In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems.
Posted: 14 Oct 2008 | Published: 14 Oct 2008
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Beyond HA: The Middleware Factor in Rapid Services Deployment in Next-Generation Networks
sponsored by Enea
WHITE PAPER:
This white paper examines the evolution of adoption commercial-off-the-shelf (COTS) middleware, including the criteria for what makes adoption more viable for the telecommunications industry.
Posted: 15 Sep 2008 | Published: 15 Mar 2008
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Converged Video Network Security
sponsored by Alcatel-Lucent
WHITE PAPER:
Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.
Posted: 20 Aug 2008 | Published: 01 Apr 2007
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