This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.

Part 1 briefly discusses the value of Web 2.0 technology to telecom service providers, presents the need for collaboration and innovation for success today, and lists some of the key requirements for fostering innovation. Part 2 introduces the IBM Innovation Factory for Telecom solution for Web 2.0-enabled service innovation. This solution helps foster a collaborative community of employees, business partners, software developers and subscribers to address the challenges facing telecoms.