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Information Technology Service CentersWhite Papers (View All Report Types)
 
Achieving Business Agility Through An Agile Data Center
sponsored by Symantec Corporation
WHITE PAPER: Business agility is dependent on IT agility. By being an adopter of the latest technologies, businesses can deliver the highest quality products and services to the end customers. But it also exposes an organization to new risks including security breaches, loss of data, and business downtime.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Symantec Corporation

Put Your Customers First with Agile, Powerful and Comprehensive IT Monitoring Software
sponsored by CA Nimsoft
WHITE PAPER: This exclusive resource details an IT monitoring solution that can give you're the visibility you need to run an efficient data center.
Posted: 25 Jun 2014 | Published: 25 Jun 2014

CA Nimsoft

The Help Desk and the Network Operations Center: What MSPs Need and Why
sponsored by N-able Technologies
WHITE PAPER: This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

N-able Technologies

Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 31 Jan 2011

ComputerWeekly.com

IDC Vendor Analysis - Worldwide Service Desk Management Software
sponsored by ServiceNow
WHITE PAPER: This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

ServiceNow

Your Guide to Improving IT Service Consistency
sponsored by Pangea Systems
WHITE PAPER: This exclusive whitepaper details how to use a process foundation to enable an IT service desk that provides the reliability and consistency you need.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture

Financial Management for IT Services: An IT Service Management Process Map
sponsored by CA Technologies.
WHITE PAPER: Financial management for IT service delivery can improve daily service support. Read this paper to learn about financial management for IT services and how to avoid its associated problems with technology that integrates and automates ITIL processes.
Posted: 01 Mar 2007 | Published: 01 Jun 2006

CA Technologies.

IBM Tivoli Service Request Manager White Paper
sponsored by IBM
WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
Posted: 22 Oct 2010 | Published: 15 Jan 2010

IBM

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.
 
 
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