Benchmarks White Papers

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May 23, 2013

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Benchmarks

Benchmarks White Papers (View All Report Types)

HPC maturity benchmark 2012 sponsored by IBM WHITE PAPER: Grid technology is maturing, yet the pressure to increase computing capabilities has never been higher. This resource details the results of a recent high performance computing survey, providing a grid maturity benchmark that will help you plan a more intelligent grid strategy. Posted: 28 Mar 2013 \| Published: 28 Mar 2013 TOPICS: Benchmark Testing \| Business Intelligence \| Business Management \| Business Performance Management \| Grid Computing \| High Performance Computing \| IT Governance \| Risk Management

The Enterprise Mobile Messaging Benchmark Report sponsored by Good Technology WHITE PAPER: Download this white paper and discover the benefits of implementing a mobile messaging strategy and learn how to save time, increase customer responsiveness and determine the value of mobile messaging projects. Posted: 25 Apr 2007 \| Published: 01 Dec 2006 TOPICS: Benchmark Testing \| Customer Satisfaction \| Mobile Device Management \| Mobile Workers \| ROI \| Wireless Computing \| Wireless Infrastructure \| Wireless Messaging \| Wireless Messaging Security

The Best Best Practice Guide: Benchmarking for Service Desk Success sponsored by GoToAssist WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! Posted: 01 Dec 2010 \| Published: 30 Nov 2010 TOPICS: Benchmark Testing \| Customer Satisfaction \| Customer Service \| Customer Support Software \| QOS \| Remote Support Services

Case Study QuickView: IBM applies cloud environment to create a virtual benchmark center for high-performance computing sponsored by IBM WHITE PAPER: This abbreviated case study offers a quick glance at the time savings and cost efficiency achieved by the IBM Benchmark Center using cloud computing. Posted: 18 May 2011 \| Published: 18 May 2011 TOPICS: Benchmark Testing \| Best Practices \| Cloud Computing \| Cloud Management \| ROI

Selecting an Industry-Standard Metric for Data Center Efficiency sponsored by APC by Schneider Electric WHITE PAPER: This paper explains some of the metrics that have been used to describe the efficiency of data center physical infrastructure and suggests which metric is the most effective. Posted: 06 Feb 2008 \| Published: 01 Jan 2007 TOPICS: Benchmark Testing \| Business Process Management \| Cooling Equipment \| Data Center Management \| Data Centers \| Environmental Compliance \| EPA \| Infrastructure Management \| UPS

Best Practices in Creating a Strategic Finance Function sponsored by SAP America, Inc. WHITE PAPER: the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. Posted: 26 Jan 2009 \| Published: 23 Jan 2009 TOPICS: Accounting \| Benchmark Testing \| Best Practices \| Business Processes \| Financial Services Industry \| Fixed Assets \| Performance Testing \| Regulatory Compliance \| Risk Management \| SAP (Product)

Optimizing PC Performance with Simple Benchmarking Processes sponsored by Intel Corporation WHITE PAPER: Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. Posted: 02 Apr 2009 \| Published: 03 Nov 2008 TOPICS: Benchmark Testing \| Business IT Alignment \| Business Process Management \| PC Operating Systems \| Performance Testing \| Personal Computers \| User Experience

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability sponsored by Kalido WHITE PAPER: Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure. Posted: 04 Jun 2008 \| Published: 01 Jan 2007 TOPICS: Benchmark Testing \| Business Intelligence \| Business Process Management \| Data Warehouses \| ERP \| Information Management \| Internet \| Master Data Management \| Reporting Software

Benchmarking in the contact center: Tips for managing what you measure sponsored by Avaya WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. Posted: 24 Oct 2012 \| Published: 31 Dec 2010 TOPICS: Benchmark Testing \| Call Center Management \| Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Customer Satisfaction \| Customer Service \| Social Networking

How Does your Service Measure Up? Getting to Grips with Metrics sponsored by GoToAssist WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. Posted: 19 Jul 2011 \| Published: 19 Jul 2011 TOPICS: Balanced Scorecards \| Benchmark Testing \| Call Center Management \| Call Center Services \| Call Centers \| Metrics

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