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BenchmarksWhite Papers (View All Report Types)
 
Ixia Black Book: 802.11ac Wi-Fi Benchmarking
sponsored by Ixia
WHITE PAPER: Examine 802.11ac Wi-Fi test methodologies in this white paper, which provides insight into the capabilities and features that matter most.
Posted: 07 Mar 2014 | Published: 07 Mar 2014

Ixia

The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Best Practices: 10 must-have metrics and benchmarks for better recruiting
sponsored by SuccessFactors
WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Posted: 25 Feb 2014 | Published: 25 Feb 2014

SuccessFactors

How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

GoToAssist

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability
sponsored by Kalido
WHITE PAPER: Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure.
Posted: 04 Jun 2008 | Published: 01 Jan 2007

Kalido

Mobility in ERP 2011
sponsored by Sage Software
WHITE PAPER: This research report provides a comprehensive and in-depth look at the type of benefits can you expect to achieve by extending ERP beyond the desktop.
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Sage Software

Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya

Forming an Agile IT Function
sponsored by Hewlett-Packard Company
WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett-Packard Company

Optimizing PC Performance with Simple Benchmarking Processes
sponsored by Intel Corporation
WHITE PAPER: Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.
Posted: 02 Apr 2009 | Published: 03 Nov 2008

Intel Corporation

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience
sponsored by Gomez
WHITE PAPER: This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace.
Posted: 23 Apr 2008 | Published: 01 Apr 2008

Gomez
 
 
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