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Benchmarks

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Benchmarks White Papers (View All Report Types)
 
CW+: Compass: How benchmarking can identify IT savings
sponsored by ComputerWeekly.com
WHITE PAPER: Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool.
Posted: 20 Oct 2011 | Published: 22 Oct 2010

ComputerWeekly.com

The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya

Best Practices: 10 must-have metrics and benchmarks for better recruiting
sponsored by SuccessFactors
WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Posted: 25 Feb 2014 | Published: 25 Feb 2014

SuccessFactors

Case Study QuickView: IBM applies cloud environment to create a virtual benchmark center for high-performance computing
sponsored by IBM
WHITE PAPER: This abbreviated case study offers a quick glance at the time savings and cost efficiency achieved by the IBM Benchmark Center using cloud computing.
Posted: 18 May 2011 | Published: 18 May 2011

IBM

Forming an Agile IT Function
sponsored by Hewlett-Packard Company
WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett-Packard Company

IBM® Lotus® Domino® Server Performance on Red Hat® Enterprise Linux® 5
sponsored by Red Hat and JBoss
WHITE PAPER: This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat Enterprise Linux (RHEL) for simulated workloads.
Posted: 18 May 2009 | Published: 15 May 2009

Red Hat and JBoss

BusinessObjects Edge Series - Technical White Paper
sponsored by Business Objects
WHITE PAPER: This paper provides a technical overview of BusinessObject Edge Series-the end-to-end business intelligence (BI) solution for growing organizations. Learn how to take advantage of extensive BI capabilities to empower your end users and decision-makers
Posted: 04 Jun 2008 | Published: 01 Jan 2007

Business Objects

Selecting an Industry-Standard Metric for Data Center Efficiency
sponsored by APC by Schneider Electric
WHITE PAPER: This paper explains some of the metrics that have been used to describe the efficiency of data center physical infrastructure and suggests which metric is the most effective.
Posted: 06 Feb 2008 | Published: 01 Jan 2007

APC by Schneider Electric

How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

GoToAssist
 
 
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