Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat
Enterprise Linux (RHEL) for simulated workloads.
Unfortunately, commonly published efficiency data is not computed using a standard methodology making it difficult to properly benchmark infrastructure efficiency in data centers. This paper explains the problem and describes a standardized method for classifying data center loads for efficiency calculations.
This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
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